Tenantevictionspecialists Bewertungen 157

Formal Complaint:

Holly,

I deliberately waited until after the court hearing to write this, so that I could fully assess the outcome of what has been, without exaggeration, an extremely frustrating and unacceptable 12-month experience.

To be clear, the reason the possession claim proceeded to a hearing was due to your error in entering the EPC issue date as 2016, when it was in fact issued in 2018. This is not a minor administrative discrepancy - it directly undermined the validity of the claim and prompted the judge to question the timeline. I have since had this reviewed by the solicitor I instructed, who has explicitly confirmed that the matter progressed to a hearing as a direct result of this error. When I raised this with you back in February this year, your response was evasive, overly technical, and failed to acknowledge the mistake. Errors can happen; however, your refusal to take accountability and your attempt to deflect responsibility onto the courts is wholly unprofessional - particularly when the discrepancy has been formally recorded.

Following this, you asked me to provide supporting evidence so that your legal team could draft a witness statement. I provided this promptly. Despite this, and despite subsequent follow-ups from me, you failed to respond completely. This level of inaction is completely unacceptable, particularly given the time-sensitive nature of possession proceedings.
As a direct result of your lack of action, I was forced to instruct a separate solicitor to take over the matter, prepare the necessary documentation, and attend the hearing. This has cost me an additional £1,000 on top of the fees already paid to you for a service you failed to deliver.

Your consistent failure to respond to emails and calls throughout this process has been both unprofessional and discourteous. At multiple points, communication simply ceased after you confirmed you had everything required. These periods of silence were later followed by explanations that my estate agent was not responding to you, preventing progress. I do not accept this as a valid justification. In my own dealings with them, responses have always been prompt and efficient.

Most concerning was your call last week, during which you incorrectly stated that the possession claim had been successful - despite the hearing not yet having taken place. You further referred to an entirely different tenant name and claimed you would send follow-up details, which never materialised. This misinformation prompted me to contact the court directly, where I confirmed that no possession order had been granted and that the only update on record was the scheduled hearing date.

This sequence of events demonstrates a pattern of incompetence, lack of attention to detail, and a complete breakdown in communication. The cumulative effect has been unnecessary stress, avoidable delays, and additional financial cost.

Given the above, I am formally requesting a full refund of all fees paid to you. The service provided has fallen significantly below any reasonable professional standard, and I have ultimately had to pay again for the same service to be carried out correctly.

I expect a prompt response addressing this matter and confirming how you intend to proceed with the refund.

We instructed them for a S8 eviction on their "No Win No Fee / Guaranteed Eviction or Full Refund" package. Holly was incredibly communicative and helpful before agreeing to the package. We decided to proceed and paid in full for the guaranteed service. However, 5 days later, we notified them that the tenant had vacated, so their services/court was no longer required.

We approached them for a refund. After two weeks of constant nudging and being told "it’s getting sorted," we finally received 1/3 of the money back. We assume the other 2/3 is because the court bundles were apparently finalised and signed off within those 5 days.

Despite this, they have failed to provide these "bundles" or even a basic invoice. If the work was finished, why can’t we see it? We've paid 2/3 and it's not even submitted/gone to court?

Our advice to anyone is to be very careful. We can't give our experience for a case that has actually gone to court. But it is clear that this company is all over you when they want your business, but as soon as the instruction ends or a refund is due, they become hard to contact. If you are considering using them, make sure you get their refund policy in writing specifically for cases where a tenant vacates before court.

We are still waiting for the invoices/credit note we requested and the proof of work that justifies keeping the majority of our fee.

As a property professional, I’m fully aware that any possession order granted by the court is quickly becoming a privilege and not an automatic right. Meticulous attention to detail, accuracy without error or omission, is a pre-requisite in the preparation of court bundles. As such, I have always turned to Holly and her legal team at Tenant Eviction Specialists (TES), to provide a fast, friendly, low cost, and 100% effective eviction service. I have and will continue to recommend this company without hesitation.

We had a fantastic and friendly service from Holly .
She explained everything really well and carefully so we understood.
I would recommended her to all family and friends that require their services.
Excellent company would definitely use them again if we need to.
A Rauf & Nikki

Great service, prompt reply's, Holly is very easy to talk to, and very helpful, explaining the stages and options. it took the pressure out of the process. i have used this company twice and both times the process was smooth.

Holly has been fantastic and guided us thru the tortuous process in removing tenant. Nearly there just waiting on bailiffs.

Not the kind of service you willingly go looking for but when tenancy issues knock there’s probably no one better at handling the situation. Key player is Holly, like buttons she holds everything together in a reassuring way. With her help we got the right result.

Holly has been really helpful during a stressful time!

Although sometimes hard to get hold of, she always came through for me when I needed her.

Holly has been amazing throughout this process. She helped with talking through what paper work to submit and assisted us in a nerve racking court day preparation.
we would have been lost without her in what has been a emotional process so I'm glad to have her services at hand now.

Holly has been excellent throughout, guided me through the whole process, very well explained. All applications were made on time and eviction sorted. Would highly recommend this company.

I would like to thank Holly for her professionalism,kindness,help on the phone, email and by post .She did Section 21 notice and then the court case and got me a court order of repossession of my flat in Bournemouth within a few weeks I could not believe my eyes and the tenant left with no fuss as she got a house from the council.All I can say that without Holly's help from A to Z it was plain sailing from my first experience of tenant eviction . I recommend Landlords who have difficulties with evicting of their nasty tenants get in touch with Holly of the Holies the magic lady of action you will never ever regret your decision from my own experience. well done Holly and wish you every success because your charges are very modest compared it with solicitors who wants thousands of pounds for the same work and even longer time to get repossessions. Landlords hurry up and get in touch with tenant eviction specialists and ask for Holly. Thank you so much Holly.

I was given the name of this company by an agent who uses them regularly as I had been trying to get the Eviction of one of my tenants for nearly three years. All I can say is I should have done this 3 years ago. It was quick and easy no stress.

Having used this fantastic company on multiple occasions, I can honestly say these guys go above and beyond to help us landlords in such a challenging time. Had so many horrible tenants over the years, but everytime Holly and the team act swiftly to draw up the paperwork and get me on my way to claiming back my property. So I'm sat here writing this review with a bailiff appointment within weeks all thanks to Holly and the team. You guys are amazing, don't let anyone ever tell you any different. Thank you 😊 🙏 💓 ☺️ 💗 💛

There were many delays and lots of chasing up required. Ultimately, the eviction attempt failed due to an incorrectly submitted accelerated property possession form.

When I raised this with the company, they took quite a bit of time to investigate. They concluded that they had done nothing wrong and that information given to them is the client's responsibility, implying they are just a glorified form filler. Holly got very defensive and stopped communication, with John getting involved.

When asked for the investigation findings, they could only provide the form. They offered £450, half the amount, but emphasized it was not any admission of error on their part.

As they wouldn't provide proper evidence that it was our fault, and as they stopped replying (including ignoring a subject access request), I raised a court claim.

Holly or any representative did not turn up to the hearing the and judge awarded in our favour.

However, they have ignored the judgement.

Additionally, Holly makes out like it's a big team of people but it's only a company of 3 people at most (hence why everyone deals with Holly) and they don't actually have a legal team.

I dealt with Holly, she knows her job and how to get positive results

What an amazing company!!!

I recently instructed Hollie Morgan to assist me with evicting a problem tenant. The whole process from start to finish was stress free and straight forward. Hollie Helped me with absolutely everything and reassured me everything would be ok. Evicting a tenant is something i had never done before. The section 21 sent out was very professional with a covering letter. On receiving the section 21 the tenant moved out on the date given and i was able to take possession of my property again. I would like to say a massive Thank you to this company and to Hollie for helping me.
I would definitely recommend.

The tenants were refusing to leave I got in contact with Holly and she managed to get me an order for possession in super quick time would highly recommend there services.

Holly was very nice, friendly and knowledgable on the phone, explained the options and said to sit back, relax while they took care of the rest. Holly gave set price for evicting the tenants, this was £900 accelerated process option with fast track through the courts and they needed this up front. Then another £400 plus to take it court. Our tenants moved out after a few weeks and before we had even submitted the documents. We obviously stopped the process with Holly. What they did do was got all the documents together they requested from us and we sourced from various agencies and they printed out and sent to us. At no point did they offer any refund and we are still unsure what the £900 including VAT was for. Out of principle and fairness I would expect some money back from a service that did not need to do the work that was originally planned and priced for as we did not go through with the eviction. We contacted them to request in good will some refund however they have told us several times what they did. It seems simple we shouldn’t have to pay for something we did not need. The very least they should be returning the difference ie less the basic option. So please make sure you ask what if it is not needed. We have requested however they are now avoiding.

After reply

Thanks for the replay below. When you say partial refund of £400, this was never acted upon as the tenants moved out prior to any court action. If you are reading this, just be aware the cost of £750 plus VAT will be to read and prepare docs for eviction, which we gathered and sent to them. I am disappointed no refund was issued as we did not proceed with the service.

I used Tenantevictionspecialists for 2 section 8 notices for 2 none paying tenants, on both of the section 8 notices ive used Tenantevictionspecialists to help me with the court proceedings, they have made the process simple for me and helped me every step. very professional service. I would of been lost without their help

Another very happy customer. As someone with no experience I didn’t know where to turn. One conversation with Holly and I immediately felt more relaxed. She handled everything and explained all the processes along the way. Holly is extremely knowledgeable and also very patient. Highly recommended.