Adin & his team did a wonderful job on our clean. We booked pretty much the full works in readiness for putting our house on the market. The team arrived early, Adin took time to go through the book... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic service from start to finish. Abubakr’s team did a deep clean of my mother’s property, which hadn’t been maintained for quite some time, so it was a challenging job. They worked incredibly h... Mehr ansehen
Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smel... Mehr ansehen
Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Kontaktinformationen
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Vereinigtes Königreich
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.4
Hervorragend
1405 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Needed an end of tenancy deep clean…
Needed an end of tenancy deep clean done on a 2 bed flat. Mohammed from Southampton was very prompt and took his time and care in delivering a remarkable and effective service. Thank you for making it a swift, easy and efficient process. Will use this company and Mohammed again in the future.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you, Naeem, for your fantastic 5-star review.
We’re very pleased to hear that your end of tenancy clean went smoothly and met your expectations. It’s great to know that Mohammed delivered a prompt, thorough, and high-quality service, this is exactly the standard we aim to maintain across every job.
Your feedback about the process being swift, easy, and efficient is especially valuable, as we continuously work to make the experience as seamless as possible for our clients.
We truly appreciate your trust and look forward to assisting you again in the future.
I was pleased with the work thank you…
I was pleased with the work thank you to Mohammed and co. They turned up on time and kept in touch when the job was done
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Sharon,
Thank you for your kind words and for taking the time to leave a review! We’re glad to hear Mohammed and the team provided punctual service and kept you updated throughout the job. Your feedback means a lot to us, and we hope to provide a 5-star experience next time!
Stay well,
The Tenancy.Cleaning Team
Very happy tenant
Very happy tenant, they did a fantastic job. I'm very pleased. My flat looks clean and feels clean as well. After a failed attempt in the morning due to myself, they where very understanding and they still came back later that day. Thank you so much
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you, Lucy, for your kind and honest feedback. We’re really pleased to hear that you’re happy with the final result and that your flat both looks and feels clean, that’s exactly the outcome we aim for.
We also appreciate you mentioning the rescheduling; we understand that things don’t always go to plan, and we’re glad we could accommodate and still deliver a fantastic service on the same day.
Thank you again for your trust, and we’d be happy to assist you anytime in the future.
Excellent service
Staff arrived on time, very friendly and explained exactly what they were going to do. The job was exceptionally well done and they went above and beyond to do a top job.
Would highly recommend
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you, Michael, for your detailed and thoughtful feedback. We’re very pleased to hear that the team arrived on time, communicated clearly, and delivered a high standard of work. Going above and beyond is exactly what we strive for, so it’s great to know this was reflected in your experience.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Incredible service
Incredible service, highly recommend!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you, Frances, for your kind feedback and recommendation. We’re very pleased to hear that you found our service incredible. Delivering a high standard of cleaning and a smooth experience is exactly what we aim for, so it’s great to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Great service
Christos and his colleague providing an excellent service. They arrived punctually and completed the work to a high standard within the estimated time frame. Would definitely recommend!
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Stefano,
Thank you for taking the time to share your experience! Christos and the team will be thrilled to hear your kind words. We always aim to be punctual and deliver top-quality work, so it’s fantastic to know we hit the mark. Your recommendation means a lot to us — we look forward to helping you again in the future!
— The Tenancy.Cleaning Team
Sheida and Zanko did a great job
Sheida and Zanko did a great job. The property I moved in was really dirty and they cleaned it perfectly. Thank you so much 🙏🏼
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi J C,
Thank you so much for your lovely feedback! Sheida and Zanko will be delighted to hear they made your new home sparkle. Moving in can be stressful, so we’re glad we could make the place feel fresh and welcoming for you. Wishing you all the best in your new home!
The Tenancy.Cleaning Team
Hard working polite friendly team
They were really hard working, super polite and punctual. Did a really good job and I got my whole deposit back.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Clovy,
Thank you for your kind words! Our team always strives to work efficiently while keeping things friendly and professional, so it’s fantastic to hear we hit the mark. Congratulations on getting your full deposit back — that’s the result we love to see! We really appreciate your feedback and hope to assist you again in the future.
The Tenancy.Cleaning Team
Absolutely Spotless
Mohammed and his team did an amazing job. I moved into my new flat with my partner and had the team come in for a full deep clean. The carpets look brand new and the whole flat is absolutely spotless. Would highly recommend and would use them again any time.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Max,
Thank you for the fantastic feedback! Mohammed and the team will be thrilled to hear your flat feels brand new. There’s nothing better than walking into a sparkling home, especially after a move — we’re so glad we could make that happen for you and your partner. Your recommendation means a lot, and we’ll be ready whenever you need us again!
The Tenancy.Cleaning Team
Great professional service.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Tom,
Thank you for your feedback! We’re glad to hear you were happy with our professional service. Your support means a lot, and we’d be delighted to assist you again in the future.
The Tenancy.Cleaning Team
Fantastic job!
The team did a really great job, they left my flat in immaculate state.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Joyce,
Thank you for your wonderful feedback! Our team will be thrilled to hear your flat was left immaculate — that’s exactly the standard we aim for. We really appreciate you taking the time to share your experience and look forward to helping you again whenever needed!
The Tenancy.Cleaning Team
Efficient and good value for money
They were able to come asap once I got in contact with them, the team worked really hard to clean some dirt they weren't necessarily expecting. They arrived later than expected but more than made up for it by staying longer than the allocated time. I would definitely use them again as it was value for money, and a friendly and professional service.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Amifa,
Thank you for taking the time to share such detailed feedback! We’re glad we could respond quickly and tackle the unexpected dirt to leave your place looking great. While we always aim to be on time, we’re happy our team could make up for it by going the extra mile. Your kind words about our service and value mean a lot — we’d be delighted to assist you again anytime!
The Tenancy.Cleaning Team
Very disappointing service
We booked this company for an end-of-tenancy clean and unfortunately the experience was very poor. The cleaner arrived over an hour late, which forced us to leave the key under a plant pot so they could access the property, creating an unnecessary security risk.
The cleaning itself was far below professional standard. Carpets still had debris, bathrooms (basins, mirrors, toilets) were dirty, and surfaces, skirting boards, windowsills and windows were dusty. There were cobwebs throughout cupboards, corners, and radiators, and appliances such as the dishwasher, fridge and fireplace had not been cleaned.
When we complained, they offered a “complimentary” re-clean only if we paid the full amount upfront, which we felt was unreasonable given the first experience.
We would recommend not paying upfront and checking the work carefully before payment.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you for your review.
We take all feedback seriously; however, your account omits several key facts.
First, the original end-of-tenancy cleaning service remains unpaid. Despite this, we still offered a full complimentary re-clean as a goodwill gesture to address your concerns—something that goes beyond our standard obligations.
Second, our Terms & Conditions (agreed at the time of booking) clearly state that payment is required upon the team’s arrival and before work begins. This applies to both initial services and any re-cleans. Your request to withhold payment until after completion is not a condition we accept under any circumstances.
Third, you declined the re-clean under these terms and asked us to close the case. This is important context, as it means the resolution we offered was not refused by us—but by you.
We also note that access to the property was arranged by leaving keys unattended outside. While we understand the situation, this was not instructed by us and falls outside our responsibility.
Our position remains:
• A full re-clean was offered
• Clear and standard payment terms were communicated
• The service remains unpaid
• The case was closed at your request
We remain confident that our resolution was fair, reasonable, and in line with industry standards.
The Tenancy Cleaning Team.
The end of tenancy cleaning was…
The end of tenancy cleaning was excellent. The team was professional, efficient, and left the property spotless. Everything was cleaned to a very high standard, which made the whole moving process much easier for us. We would definitely recommend their service to anyone needing a reliable end of tenancy clean.
Shout out - Daniel Xanna & Alessandra!
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Kelsey,
Thank you so much for your fantastic review! We’re thrilled to hear that Daniel and Alessandra delivered a spotless clean and made your moving process easier. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to the team.
Wishing you all the best in your new home!
The Tenancy.Cleaning Team
Shaida and Saza are professional and…
Shaida and Saza are professional and helpful.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hello Luke,
Thank you for your 5-star review.
We’re very pleased to hear that Shaida and Saza were professional and helpful during your service. Your feedback is greatly appreciated, and we will be sure to pass your kind words on to them.
Thank you for choosing our service, and we hope to assist you again in the future.
Kind regards,
Tenancy Cleaning Team
Abel did a great job with our carpets…
Abel did a great job with our carpets which are very light in colour and delicate, and successfully removed the stains of spilt milk. Would use again.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hello Jordan,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that Abel did a great job with your carpets, especially given their light colour and delicate nature. It’s great to know he was able to successfully remove the milk stains and leave the carpets looking their best.
Your feedback means a lot to us, and we truly appreciate your trust in our service. We look forward to assisting you again in the future.
Kind regards,
Tenancy Cleaning Team
Thelma did an excellent job cleaning my…
Thelma did an excellent job cleaning my property
She throughly cleaned every where she was very nice and pleasant
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hello Angela,
Thank you very much for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you were happy with the service and that Thelma did an excellent job cleaning your property.
Your kind words about her thorough work and pleasant attitude mean a lot to our team. We will make sure your feedback is shared with Thelma, it will certainly make her day.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Tenancy Cleaning Team
Quality end of tenancy cleaning
David and his colleague were very punctual and fully prepared for the booking. He confirmed the order details with me before starting the clean. The cleaning was highly efficient and completed in good time. I was very pleased with the quality. I would definitely use this company again. Thank you very much.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Mrs. Taylor, thank you so much for your kind words! We’re delighted to hear that David and the team provided a punctual, efficient, and high-quality clean. Your satisfaction means a lot to us, and we’d be more than happy to assist you again for any future cleaning needs. Thanks again for choosing us!
Once off deep clean.
Once off deep clean was done really well and professional, I pointed out the main areas of concern and Mohammad did a great job in making sure it was done correctly. Great job!
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi David, thank you for taking the time to share your experience! We’re thrilled to hear that Mohammad addressed your main concerns and delivered a thorough, professional deep clean. Your feedback really motivates our team to keep up the high standards. We look forward to helping you again whenever needed!
Ismail and Ali were fantastic
Ismail and Ali were fantastic. On time, polite, checked everything with me and worked fast. Standard of cleaning for an end of tenancy was great. Would definitely recommend 🙂
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Louise, thank you so much for your wonderful feedback! We’re delighted to hear that Ismail and Ali impressed you with their punctuality, professionalism, and thorough cleaning. Your recommendation means a lot to us, and we’d be happy to assist you again anytime!
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