Horrible customer service. I purchased a brand new bike and it was delivered this past Monday, it came with a bad battery. I reported this issue immediately and I keep getting the run around from cust... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Second bike purchase. This one was missing a screw for handlebars and the front light was broken and bracket bent. Sent photos requesting replacement with 24 hrs but 5 days later don’t have any confir... Mehr ansehen
Item arrived quickly, with excellent communications. The bike required less assembly than the 5 eBikes I handled at Christmas. Performance is great - 37mph unlocked and very strong brakes. After as... Mehr ansehen
Unternehmen hat geantwortet
I snuck in just before the Earth Day sale ended and got $110 off my V20 Pro. The only problem I had was that one of the front fender mounting holes had to be re-threaded, but I had the correct tap in... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Vereinigte Staaten
- +1 (888) 882 2623
- Support@tamobykesport.com
- tamobykesport.com
3.8
Gut
93 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Horrible customer service
Horrible customer service. I purchased a brand new bike and it was delivered this past Monday, it came with a bad battery. I reported this issue immediately and I keep getting the run around from customer service to unplug or plug in the battery. I’m not an idiot and have used batteries before, and this battery is a dud. A $700+ bike and customer service is telling me to just unplug the battery. They take around 24 hrs to respond and respond at 2am CST. I just need a battery. I even offered to send beck the battery they originally sent if they think I’m lying. And nothing. Buyer beware on customer service. I can’t even review the bike because I can’t turn it on.
8. Juli 2026
Bewertung ohne vorherige Einladung
I ordered a charger it’s been a week…
I ordered a charger it’s been a week and there is no eta posted I need the charger for battery so I can use my byke but it’s taking forever we are going into week two and I still don’t have a date of arrival for my charger
24. Juni 2026
Nice customer service might take a bit…but you will definitely get a response
Nice customer service might take a bit for a reply but they always there to help 👏🏽💯
11. Juni 2026
Bewertung ohne vorherige Einladung
We have 2 Tamobykes and we love them
We have 2 Tamobykes and we love them. Last year we started my 12 year old son on a T63. The T63 is a great starter bike for a kid. It has all the style and features of more expensive bikes for a fraction of the cost. Our newest bike is the V20 Pro and we also love this one. Again the V20 Pro has all the power and style of bikes that are much more expensive. If you are not sure if these bikes are for you, you can take it from me to give them a chance and you will not be disappointed.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tamobykesport
We sincerely apologize for the back-and-forth and any previous mix-ups with the parts.
We want to confirm that the correct replacement controller has been successfully processed and shipped out to you.
Battery issue
My battery wasn't working well so I contacted them and they got back to me right away and helped me solve the problem!
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Tamobykesport
We have checked your shipment, and your package was delivered on June 6.
We deeply apologize for the delay and for keeping you waiting so long.
Tamobyke V20 Pro
I snuck in just before the Earth Day sale ended and got $110 off my V20 Pro. The only problem I had was that one of the front fender mounting holes had to be re-threaded, but I had the correct tap in my toolbox so no big deal. The instruction manual could use a better language translation along with a better explanation of the digital display functions. But other than that, I love this E-Byke. I’m a bigger guy and my V20 Pro carries me around no problem. It has more torque and power than I anticipated. So you lighter people better hang on tight. On my first ride, I had a smile from ear to ear. Looking forward to many rides on my new V20 Pro!!!
20. April 2026
Bewertung ohne vorherige Einladung
I still don't have my dam part and you…
I still don't have my dam part and you want a review I want my dam money back this is bullshit
25. April 2026
Antwort von Tamobykesport
We are sincerely sorry for the long delay and the frustration this caused you. Receiving an automated review invitation before your package arrived was completely unacceptable on our part, and we are currently correcting this system timing.
According to our logs, your order was finally delivered on May 20th. We know our shipping was far too slow this time, and we are actively optimizing our logistics channels to ensure much faster delivery for all future orders.
Thank you for your honest feedback, and we deeply appreciate your patience.
This bike it's amazing,customer service amazing
I ain't going to lie delivery was quick and this bike is amazing my first e bike and I'm loving it everyday I enjoyed it going to work cause this is like my vehicle plus goes pretty fast only thing I had an issue with was with the extra brake pads that they give u for free it wasn't in the box and I sent them an email and right away they was on it I can say I love this company... Thank you tamobyke for this amazing bike
23. April 2026
Bewertung ohne vorherige Einladung
great customer service
was able to get replacement parts with no trouble
17. April 2026
Bewertung ohne vorherige Einladung
Ordered add-on rear foot pegs for bike
Ordered add-on rear foot pegs for bike. Quality was very good and price was reasonable. Wish the shipping was a little faster but overall I am satisfied with the purchase. Would buy accessories again.
20. April 2026
Bewertung ohne vorherige Einladung
I ordered a controller for my V20pro
I ordered a controller for my V20pro. The controller works great, but it took a while to receive. Ordered on March 15, received April 2nd. Wish the shipping time was shorter.
2. April 2026
Bewertung ohne vorherige Einladung
Very helpful support
Support was very helpful when I was trying to find a part for my son's V20. They were very prompt is responding and helped me find the part we needed!
1. April 2026
Bewertung ohne vorherige Einladung
Horrible company bad costumer support…
Horrible company bad costumer support and overall bad e-bikes mine broke down after a week
22. März 2026
Bewertung ohne vorherige Einladung
I have had 5 Tamobyke Ebikes
I have had 5 Tamobyke Ebikes. All have been great performers for the cost. Outstanding Budget Friendly Bikes. All are still on the road adding miles.
30. März 2026
Bewertung ohne vorherige Einladung
Have been overall satisfied with the exceptional customer service!
Have been overall satisfied with the purchase of the T16 for our son. The customer service from Tamobyke has been exceptional. I needed assistance ordering a spare seat cover, and also changing the settings on the bike. All of my inquiries were addressed right away and taken care of. Highly recommend this company!
16. März 2026
Bewertung ohne vorherige Einladung
Excelente Tamobyke buen cervicio
Excelente Tamobyke buen cervicio
Estoy muy contento
17. März 2026
Bewertung ohne vorherige Einladung
T16 Tamobyke
I purchased a T16 Tamobyke and I love it, I am very pleased with my purchase and customer service. Thank you.
14. März 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.