I was very pleased with the item I had received as its a present for my grand-daughters 21st birthday and it came so quick packaged lovely too
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Beautiful earrings, arrived beautifully packed and arrived on time. Only thing, I ordered Ruby earrings, but I have been sent garnet earrings. A certificate of authenticity would have been helpful.
What a choice I made, perfect. From ordering to delivery I was kept upto date by email. Quick delivery,well packaged and presented beautifully. It was a gift for my wife and she loved it Thank you
Recieved a gift from partner for Christmas. Unfortunately the item is unstable and would like to return. Gift arrived on 19th December. Returns policy is only 14 days, even over Chris... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Juweliergeschäft
- Geschenkeladen
- Modeschmuckgeschäft
- Schmuckdesigner
- Schmuckhersteller
- Schmuckreparaturservice
Vom Unternehmen geschrieben
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Kontaktinformationen
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, Vereinigtes Königreich
- contact@talia-rae.com
- talia-rae.com
4.5
Hervorragend
417 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Beautiful necklace and quick delivery.
I ordered a necklace from Talia Rae and then read reviews and wondered whether I had made a mistake. The necklace arrived today and is absolutely beautiful! I received good updates on the tracking/delivery.
Thank you, I will definitely recommend.
26. November 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hi Ryan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the necklace exceeded your expectations and that the tracking updates kept you informed along the way. It means a lot to us that you’ll be recommending us!
If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your support!
Worst Experience, DONT BUY
Worst Experience. NEVER USE IT AGAIN, and will not recommend it to anyone else. I have ordered a necklace for my wife birthday and even opt out for express delivery to get it early, which according to their website takes 1 or 2 working day, but never got it. Its been more than two weeks since I am waiting and my wife birthday has already passed, so there is no point even if I got it now. £60 goes to waste. There is no order number or any way to track my order. I emailed them, and they said I order on friday after working hours, so i wait for another 2 working days and now its been two more weeks.
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hello Muhammad,
As explained in our emails to you we apologies for fedex delivery failure and sent a replacement. We also refunded the cost of the express shipping to you. Unfortunately this is peak season and we are a small third party who have no power when it comes to the quality of service from couriers.
Item has never arrived
Item has never arrived. After providing a picture of my door and "proof of delivery" which didn't match it, got blanked. Robbed of £70.
Edit: no, it was not delivered to the address provided. The only one difference was a flat nr which was not specified. I would love to post a "prove of delivery" which doesn't match provided address at all. Kind regards
15. November 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hello Michael, As per our emails you provided an incorrect address at checkout and as such the item was delivered to this incorrect address unfortunately as we have provided our service of delivering a product to the provided address there is nothing further we can do.
Excellent Customer Service.
Excellent Customer Service.
I am giving Talia Rae a 5star rating for the positive customer experience I had with them. My order was delivered promptly and even when I had little concerns with the item, they provided a replacement item that got delivered to me the next day at no extra cost.
14. September 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hi Andrew,
Thank you so much for your fantastic 5-star review! We’re so glad to hear you had a positive experience with us and that we could resolve your concerns quickly. Your satisfaction is our top priority, and it’s great to know the replacement arrived promptly at no extra cost.
We truly appreciate your support and look forward to serving you again soon!
so ordered a necklace for my wife and…
so ordered a necklace for my wife and they have sent the wrong card insert with the verse on if you cannot send one item correctly then there is an issue i can now add that this issue has been resolved
25. August 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hello Raymond, we apologise that there was an error with your order and as per receiving notification form yourself of the error the correct item was sent out to you the same day.
I bought a necklace for my daughter's…
I bought a necklace for my daughter's upcoming birthday it stated that it was white gold but the hallmark which was silver, I sent Talia-Rae an email regarding this because this was false advertising. They did email me back and told me that it was silver with white gold on top therefore this shouldn't be advertised as gold.
2. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hello, We are sorry to hear you found this misleading but we do make it clear on the product page for all product the material used and if they feature a coating of a secondary metal. I would advise if you are not happy with an item that you contact the team in regard to a return.
Dont buy
Hi
I ordered 4 items inly 2 arrived. I emailed them and they were very quick in responding and sorting out the rest 2 items at the earliest
Very please for the customer care
Definitely recomended
I bought 4 necklaces for my wife and kids
Amazing
They love it
Thankyou for all your quick response
Irshad
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hello Irshad, you placed an order with us in 2 parts for multiple items. Upon delivery you claimed some of these items were missing we took you at your word for this and immediately shipped the items you said were missing from your order via 24 hours service which we have proof of delivery for that next working day. We are unsure how else we could have resolved this situation any quicker. I can also see we have emails from you were we communicated the replacements were sent and you thanked us for our communication.
Excellent company
My husband bought me a necklace for my birthday it's beautiful & I was so pleased with it I bought the matching earrings with some birthday money I was given, the earrings arrived within 3 days but on inspection there was a stone missing I emailed Talia Rae who answered within minutes & asked for a photo to be emailed to them which I did & this morning I have received a replacement pair of earrings. Excellent customer service as well as beautiful jewellery
8. April 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hi Mrs. Sharon,
Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying both the necklace and the earrings. I’m so glad we could quickly resolve the issue with the missing stone and get you the replacement pair right away.
It means a lot to us that you appreciate both the jewellery and our customer service. We’re always here to help and truly appreciate your kind words and support!
Necklace faded within weeks
Necklace faded within weeks. You cannot contact this company at all. They read your emails and messages and just don’t reply at all.
14. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hi Jake,
I’m truly sorry to hear about your experience, and I completely understand your frustration. It's disappointing to learn the necklace faded so quickly, and I apologize for not responding to your emails and messages in a timely manner. This certainly doesn’t reflect the level of service we aim to provide.
Please reach out to us directly at contact@talia-rae.com and we’ll make this right for you. We’d like to resolve the issue with your necklace as quickly as possible, and your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention, and we’re committed to fixing the situation for you.
I didn't receive the necklace I ordered…
I didn't receive the necklace I ordered on the 28th December despite numerous messages and emails a lot which were ignored I made a claim through PayPal to get a refund I have no idea how this business is still going they don't tell you the truth.
28. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hello Susan, unfortunately as per our email correspondence the address you provided at checkout was incorrect and as such the item was delivered to this incorrect address and as per our policy were incorrect information is provided by the customer leads to the loss of an item we cannot be held responsible should this item go misdelivered.
https://talia-rae.com/pages/terms-of-service - section 6 of our terms of service
I ORDERED AND PAID FOR A NECKLACE FOR…
I ORDERED AND PAID FOR A NECKLACE FOR MY WIFE'S BIRTHDAY DUE 29 NOV 22, I AM STILL WAITING FOR IT! I HAVE REPEATEDLY EMAILED THIS COMPANY AND THEY HAVE COMPLETELY BLANKED ME. I WILL LEAVE YOU TO DRAW YOUR ON CONCLUSION
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hi Michelle,
I am truly sorry for the delay and for the lack of response you’ve experienced – this is absolutely not the level of service we strive to provide. I understand how frustrating this must be, especially with such an important occasion like your wife’s birthday.
Please reach out to us directly at contact@talia-rae.com, so we can look into this issue immediately and ensure your order is resolved as quickly as possible. We will do everything we can to make this right for you.
Thank you for your patience, and we sincerely apologize for any inconvenience caused.
Micky Mouse Company
The item I bought which I paid £72 for was fine. However, the gift bag which was £3.75 had a tear in it and so I contacted the supplier who refused to refund the £3.75. All I can say is make your own judgement on this company ?
25. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Talia Rae
Hi Kevin,
Thank you for your feedback, and I’m really sorry to hear about the issue with the gift bag. I completely understand your disappointment, especially when it didn’t meet your expectations. We strive to ensure every part of the experience is perfect, and I apologize for the inconvenience this caused.
Please reach out to us directly at contact@talia-rae.com and we’ll review your case further to find a satisfactory solution. We value your feedback and would love to make this right for you.
Best regards,
Good delivery time and the piece I…
Good delivery time and the piece I bought was very beautiful
4. Januar 2023
Antwort von Talia Rae
Thank you
This is a genuine offer
I initially had reservations about whether this was a scam. However, my reservations were unfounded. When my wife received the gift she was delighted.
27. Dezember 2022
Antwort von Talia Rae
Hi Mr. Colin,
Thank you for your honest feedback! We’re so glad to hear your wife was delighted with her gift. We understand the concerns when shopping online, and we’re happy to have earned your trust.
If you ever need anything else, don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
I was very pleased with the product as…
I was very pleased with the product as I am sure my daughter will be took a little time to arrive but I appreciate that was due to postal strikes.
10. Januar 2023
Antwort von Talia Rae
Hi Jacqui,
Thank you for your kind feedback! We're so glad to hear you're happy with the product, and we’re sure your daughter will love it too. We appreciate your understanding regarding the postal delays unfortunately, they’re out of our control, but we're glad it arrived in the end.
If you need anything else, feel free to reach out. We truly appreciate your support!
My daughter was thrilled with her…
My daughter was thrilled with her necklace arrived promptly
5. Januar 2023
Antwort von Talia Rae
Hi Kathy,
Thank you for your lovely feedback! We’re so happy to hear that your daughter was thrilled with her necklace and that it arrived promptly.
If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support!
Antwort von Talia Rae
Hi M.R. Madelin,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the product.
If you ever need anything else, feel free to reach out. We appreciate your support!
Love knot earrings
Beautiful gift well packaged in the post.The only down side is the earrings fall out of the box when you open it.Maybe package them with holes for earrings to fit into.The box inside was more for a ring.I love them 😍 and have the matching necklace.
6. Januar 2023
Antwort von Talia Rae
Hi Kim,
Thank you for your thoughtful feedback! We’re so happy to hear that you love the earrings and the matching necklace. We truly appreciate your suggestion regarding the packaging and will definitely take it into consideration to improve the experience.
Thank you again for your support, and if you ever need anything else, don’t hesitate to reach out!
Pleased with product good delivery
8. Januar 2023
Antwort von Talia Rae
Hi Peter,
Thank you for your feedback! We’re glad to hear you're happy with the product and the delivery.
If you need anything else, feel free to reach out. We appreciate your support!
Waited a while for this necklace but…
Waited a while for this necklace but post have been on strike so can understand that.
However I'm disappointed with the necklace hence only 2 stars. It is not white gold but a very cheap metal...certainly not worth the £39.99 I paid for it! Was £79.99 I don't think so!! I should have gone to a jewellers would have got a much nicer one for the price. So think the advertising is wrong too!
4. Januar 2023
Antwort von Talia Rae
Hi Angela,
I’m really sorry to hear that the necklace didn’t meet your expectations, and I completely understand your disappointment. We aim to provide high-quality products, and it’s concerning to hear you feel the necklace wasn’t as described.
I apologize for the delay caused by the postal strikes, but I would love to make this right for you. Please reach out to us directly at contact@talia-rae.com and we can discuss options such as a return or replacement.
Your feedback is important to us, and we want to ensure you're satisfied with your purchase.
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