Tacx Bewertungen 

onze is zoon is te enthousiast en registreert de premium voucher onder een verkeerd account. Garmin Tacx weigert dit recht te trekken onder het mom dat ze dit niet kunnen, dough... Op IT vlak kan alles als je maar wil.
Conclusie: ze willen niet!

Crap - product support is none existent. I'm left with a £550 turbo trainer that can't hold a consistent erg mode for the life of it. Been back and forth with Garmin over the past few weeks who've assured me this is "normal". To them normal is variations of over 60 watts in erg mode. It's not normal, it's b*llocks.

They charged my card 177.60 which was NOT authorized. No notice nothing. Bank says it’s a recurring charge again NOT authorized.

Avoid the windows desktop application.
Odd user interface, video streams only about half the time and seems to not keep previously downloaded movies. Cycle anything lower than about 55rpm and the annoying pause screen pops up destroying the view. Bought two of these trainers and I'm hoping they have better life than others have reported here. I'm certainly looking for a different training application....

I have a Tacx flow smart trainer, which I have been using for over 6 months now and find it very good so I decided to get a heart rate monitor to go with it. I checked and it says it is compatible with products that have Bluetooth and Ant+ technology. As Tacx is owned by Garmin I went with a Garmin Vivosmart 4 smart watch with heartrate monitor as it has Bluetooth and Ant+ technology.
However, I could not get the Tacx app to see the heartrate monitor. After several calls to Garmin I am told the two are not, compatible so will have to return it and get something else. Therefore, I asked to provide a list of compatible Garmin products but they informed me they do not have one.
All I want is a heartrate monitor that also does steps, not a very expensive smart watch that they recommended.

My Taxc trainer from 2014 do not work anymore because Taxc has stopped supporting the software, which makes it useless. Worst is all the time I have used to try to make it work. And the environmental impact of making stuff that is not meant to last!

I bought a Tacx Flux 2 trainer and it…
I bought a Tacx Flux 2 trainer and it was shipped and I received it. There were however a couple of problems. This review is primarily for the non existent after-sales service you can expect from this mob. Emails and messages ignored despite several follow up. Avoid these guys and but UK. Note that trainers attack HUGE duties coming into the UK so negates any price advantages they claim.
Secondly the 1 star in for Tacx who ship defective products and use poor distributors. Next time I buy Wahoo.

Had a Tacx Flow Smart

Kept overheating and cutting out, i was told i had to cycle faster and change gears to small cogs to prevent it overheating. Turns out it's a design fault where the internal fan wont dissipate heat quick enough.
Look online lots of 3d printed solutions now where you have to bolt a fan on the side to stop this.

Secondly mine started dropping connections as the Bluetooth reception became so poor it wouldn't work unless you had the BT dongle on top of the trainer device.

In Garmins defence they sent me a replacement unit free of charge, but it has been unreliable up until then and issues i really shouldn't have had to put up with.

I am going to purchase a Neo 2T and hope i don't have the same issues.

Worst company ever! No customer service or loyalty. Product is faulty. Why spend $1999aud on a tacx neo 2 and have it break down within a year and then be offered a refurbished one for $1490aud when they take away my broken one to fix and resell to someone else wihh the same issue. Won't fix it but offer to take more money. When it worked, it was great. It simulated road conditions and felt realistic P, road cycling-wise. But when things go wrong, they ignore you and want money first before support. I had to join the tacx Facebook group to find solutions and it was apparently a diode issue. Still waiting for parts but I've wasted a lot of time waiting for answers and lost time on my online app subscriptions to use the machine. Zwift, fulgaz and trainerroadapp. That's a lot of money wasted because the machine did not live past one year. Also their one year warranty is a joke. Steer clear from garmin and tacx. Get a wahoo kickr. Also don't buy their garmin 110. I bought it because others said it'll be battery efficient. Load of b@&$shi! It lasted half a year before dropping off at full charge during an hour ride. Wow.. Clap clap garmin.. Quantity and profit over quality. Well done. Again support service lived up to its usual useless group. No solutions. No remedies. Just suggested getting a new one. No swaps no trade in no discount voucher. You've lost yourself a loyal customer. I'll be using bryton and wahoo from now.

Horrible service. Purchased a tacx neo 2 $1999 lasted a year and a half and all of a sudden all lights turned off while riding. That's way too expensive even for a gym membership. Then you'll have to pay subscription to apps to use the machine. They will not give suggestions on fixes or remedies just stated that it needs to be return to them then they will charge $1490 for a refurbished one. In other words, I'll be forking out $3500 for a machine that does it fit its purpose. Poor quality and poor service. Just passing the buck on a tool that does not survive even two years. Wow. Clap clap for garmin tacx. Should have listened all my friends and teams and got a wahoo kickr. Waste of money and time and now nothing to use with my subscribed apps. Please adhere to my advice and not get one of these. Yes, they do have cool features like simulating road conditions and resistance. But would you want to spend your hard earnings on something that does not even last as long as a toaster or sandwich press or coffee machine that gets abused everyday? I will not go back to tacx and garmin. Got a garmin 130 because reviews said the battery life is excellent. Mine had poor battery life after six months. Seriously garmin get your act together. Money grabbing grubs with a title and no quality. I use my bryton and it costs a third of the price and works flawlessly.

Not the best device but still works after 4 years

Cannot say it is fancy or great but it does the job during lockdown

Tacx Flow broke down after 3 years, no warranty offcourse. And no voucher/discount on Tacx trainer, a trainer should not break down after 3 years of use.

Horrible customer service, Tacx broke in October 2020. Still under warranty had to send it in. They received it and said it would be replaced. We're march 2021 and I'm still waiting. They are not responding anymore. Only excuse is brexit and uk warehouse issues.

Zeer slecht bedrijf, heeft 2 maal belooft dat het zou leveren in januari, echter nog iks binnen. Moest wachten tot maart. Ik heb er voor bedankt en mijn bestelling weer ingetrokken. Bestelling stond al 3 maanden uit

Recently received the latest smart turbo trainer from Tacx. I'd spent a long time researching what one to get & decision came down to either Wahoo Kickr (£1k) or Tacx Neo 2T (£1.3k). Both were proving very hard to purchase due to lockdown 3 in the UK! Finally got notification that a Tacx was available and so purchased. Unlike the Kickr, the Neo 2T doesn't come with a cassette, so that was another £50 for a shimano 11 speed cassette that needed to be installed. If you don't have any knowledge go bike maintenance and the bike you are going to use is of the thru axle wheel variety, then the Neo 2T isn't for you!! The instructions are very minimal. I reverted to independent guides on youtube to help me set it up and then had 2 days of trouble shooting before I felt confident enough that it could be used without damaging it & or the bike!! And to rub salt into the wound, the 30 day free trial voucher for the Tacx premium training app wouldn't work and on emailing the Support department numerous times to notify them of this, I'm still awaiting a reply 7 days later!!! So my advice would be go for a wahoo kickr, they are cheaper, easier to assemble & I'd imagine treat their customers a lot better than Tacx

TACX A FUIR
Bonsoir,
J'ai acheté un home trainer TACX Igenius multiplayer. Un produit haut de gamme de chez TACX.
TACX qui travaille en partenariat avec GARMIN.
Après avoir eu un soucis avec mon PC, j'ai réinstallé mon logiciel TACX qui a donc une licence achetée.
Impossible de faire cette installation.
Le service TACX, contacté par mail, répond que le logiciel TACX TRAINING SOFTWARE 4 est arrêté. Il n’est plus possible de l’installer.
C'est hallucinant au vu du prix initial de ce home trainer.
TACX n'a qu'à bien se tenir, je ne compte pas en rester là. Leur proposition d'un pourcentage de réduction sur un nouvel achat n'est pas acceptable.
Voici les références de mon matériel :
Interface:
n° série 22-1306930
Version 1.2.474
Le frein genius:
n° série 21-1309926
Version 1.1.317
Black track:
n° série 20-1307587
Version 1.2.710
Ant+ :
Modèle T2028
FCC Id 2AAMI-T2028
IC 11353A-T2028
Snr 381410795
En plus, j'avais acheté des films : Les films tacx:
Majorque tour T1957.25
Di piana corsica T2055.15
Vorgio porcio corsica T2055.16
Col du glandon T2055.55
qui ont eux aussi un coût et qui pour le coup semblent bon à être jeté à la poubelle.
Si TACX ne résout pas son bug de réinstallation, cela signifie qu'acheter chez eux vous garantie une obsolescence programmée.....
Tout matériel acheté chez eux aura une durée de vie imposée par la société. Ca ne donne pas envie d'acheter leur matériel.
Aussi, je publie un avis très négatif des méthodes de cette entreprise et espère une réaction de leur part.
Je publierai un avis favorable lorsqu'ils auront décidé de trouver une solution pour que je puisse utiliser comme il se doit les fonctions de mon Home trainer.
Je vais aussi informer GARMIN du partenariat qui ne donne pas une bonne image à leur marque pourtant réputée.
A bon entendeur.........

Very poor App and interface.

So, firstly the app cannot find my HR chest strap (remove and reload App 4 times with no change, attempt to discover new device each time with no change). Never mind, guess I'll have to just run without HR monitoring.
Turbo trainer needs calibration, ok I'll do this before I start a workout except the app cannot handle this as it repeatedly comes up with an error when trying to calibrate. Never mind, I guess I'll just have to assume it is in calbration.
Session built (good point here, the ability to build sessions is very good - thank you) in the computer version and able to run it from the phone app almost instantly (another good point - thank you). Session complete and now to let the upload to Training Peaks continue via the new connection to Garmin Connect, oh, wait a minute, you mean my workout just disappears never to be found or reviewed? But it was showing on the Tacx cloud only a few minutes ago?? having a garmin watch, 2x chest straps, my partner having a watch and chest strap, my eldest having a garmin watch I used to have great faith in the ability of Garmin to deliver good, solid products that were reliable and useable. I guess i am going to have to review my future purchases.

Customer service has been poor. Bought Tacx flux s. This is an expensive bit of kit. Used maybe once a month because it was so noisy (reported to Tacx - zero support from customer service). After 18 months the Bluetooth does not connect to any device. I will never buy another Tacx device and I advise everybody considering one to go to another device manufacturer. A waste of hundreds of pounds.

Terrible customer service, will not respond to emails, calls, and voicemails. The password reset link does not send recovery credentials, so it forces me to have to get a new card because they can’t respond to me so I can cancel my subscription. STAY AWAY FROM THIS SCAM.

After Being acquired by Garmin, the customer service is the worst ever, they failed to solve a troubleshooting i am facing with my Tacx Vortex for more than 3 months, this is very frustrating and not expected from a company considering itself leader in the market.
After my experience, I advise you not to buy any Garmin or Tacx products, because they will let you feel like a beggar when you ask for help.