tacobell.co.uk Bewertungen 

If I could give this 0 stars I would. The taco bell in Wembley, with the supposed manager Krunal is absolutely atrocious customer service by the manager. What a big mistake having him represent one of your outlets Taco Bell uk.
After HE made the mistake of telling me scan a 2nd QR code (both only one-time only codes) before he finished the first transaction he said meant that he couldn’t complete the transaction on the till and so I would have to pay for the free taco and full price for the burrito if I wanted to still have them for my lunch and wait to see if the codes ever come back. I again advised him they are one-time codes. Whilst attempting to find out why I’ve now lost both my one-time QR code, being told to pay and the so called manager refusing to resolve the error HE made, Krunal persisted to raise his voice, speak over me, refused to give me head office number or address and refused to advise of the complaint procedure. Krunal was extremely rude, unprofessional, aggressive in his tone and appear to not care at all about a new customer or keeping a customer. When was it appropriate Taco Bell UK to have your staff act in such a vile behaviour when asked to resolve an error HE made. His resolve was pay without the discount and free promotional offer that I had made pretty much entered into a contract in equity at the till when Krunal made an error and decided to change the terms due to HIS error.
How are your managers trained in such an unprofessional and socially unacceptable way Taco Bell UK?
I await my response from my complaint made on your app.

We ordered a takeaway through just eat at just after 18.00 on 21/03/2025 from the Escape Milton Keynes branch the delivery time was stated was 40 minutes. The order didn’t arrive and when continuously checking the delivery time kept changing. When the order (despite it showing on the app that the order was delivered around 20.43) didn’t arrive we decided to go to the branch to find out what was going on. At 21.00 we received a call from the just eat delivery driver to say they had just picked up our order and were bringing it to us, they informed us that they had arrived at the branch at 18.40 to collect our order and waited till around 20.50 for our order to be prepared as there was only 2 staff working when they arrived! Apparently four more staff turned up while they were waiting to assist with getting the orders out.
Our order arrived at 21.03, the order was cold, incomplete and tasted like the oil used was old. This is totally unacceptable and I intend to contact the Area Manager with regard to this issue. We do not feel the Just Eat delivery staff were at fault here just the poor management and the lack of commitment from the team and management at this branch
If Taco Bell Escape are not able to fulfill the orders of a take away service on a Friday night, perhaps maybe this option should be withdrawn

The food was cold and hardly any filling apart from lettuce. Didn't even wrap it properly. Asked for refund, was told they don't do refunds. Got one in the end by stating my consumer rights. Won't go there again
Cambridge UK

Very well service and excellent customer service ,will be returning to the Poole Taco Bell and workers deserves a raise for being so kind and friendly sian,Shaun,phoenix

I ordered a single caramel sauce for 99p and I never got it. Spalding Taco Bell sucks!!! Do better.

Took my family to Taco Bell in Exeter, not far from IKEA. It was terrible from start to finish. We didn’t see any staff unless they had to bring an order out, as they were all in the back loudly chatting. The floor was littered with food packaging and the like, tables were uncleaned. The food arrived quickly enough, it was mostly lukewarm .
Talking about the food; I had the weediest burrito I have ever had the misfortune to be served, it was pathetic. There is a one man band in my city that serves proper burritos, it’s crazy that a company that built a whole franchise around them cannot match it. My son had soft tacos, again, they were tiny and not hot.

It took us 2 hours to get to Exeter and Taco Bell was going to be a treat for my family who all love Mexican food. After this experience it’s highly unlikely that we will return to a Taco Bell again, if we do, it will definitely not be to one in Exeter! I had a decent one at Cornwall Services Taco Bell, why can’t the ones in Exeter match the quality. I suspect it’s a franchise owner trying to cut costs?

Terrible, ordered at 17:08 for a delivery for 18:00. (Well within the time to deliver according to just eat). Best in mind this was a treat for us as a family, order was confirmed quickly (obviously happy to take your money) and the delivery time has changed significantly, currently we can all happily enjoy a treat dinner by 19:30 if we’re lucky. Got to love a multinational franchise scheme!!! Complete clown show

Pre ordered online at the new branch in Ipswich. When I arrived they said it would be 10mins. After 30 mins I asked again and they again said 10mins. Loads of people were complaining about the wait time. It’s funny how they don’t mention this when ordering but are happy to take your money. After 50 mins my food arrived, the order was wrong and it was cold. I was so angry I stood outside and warned customers entering the shop what was happening and watched them walk away!! Staff seem to have been thrown in at the deep end either little training or support.

My son ordered food in Gloucester and it didn't print a receipt and food never arrived. Staff didn't acknowledge order despite proof of payment on phone. Tried to sort with customer services and got nowhere. Very disappointed.

Poor service waited over 40 mins for our order considering it was dead inside. Will not be coming back to this Taco Bell again!

Ipswich Nacton branch. Waited over forty minutes for food. What was supplied was cold, several items missing. Asked for what’s missing and had to wait again. Now at an hour from order and still do not have all the food. Unfortunately a really poor experience and a lost customer.

Absolutely shocking took 3 hours to deliver food!! Ordered at 6 arrived after 9.30pm!!! Would not recommend. Ridiculous!!!

Great customer service, place was clean and tidy, food was excellent and quickly done, price was very reasonable. Overall Great experience.

Amazing food and great customer service. They serve the best burrito and chips. I have also noticed that place is much more clean than it used to be before. Definitely will be back.

Taco Bell, Rochdale. I ordered three meals with the self serve touch screen facility. The equipment didn’t have any paper so I couldn’t print off a receipt. The food took around ten minutes to prepare which was ok however they’d missed a large fries from the order. They sorted the fries out when I complained without any issues. The burritos that i was given didn’t look anything like they did on the menu. The burritos had hardly any filling which was very disappointing. The fires were quite nice to be fair. This was my first experience of Taco Bell and it was very underwhelming, I won’t be going back.

Cold bland overpriced greasy bland and dirty restaurant, never again zero star rating

Spat half of it out dreadful food way to salty
Never again what a sack of SH*te

Absolutely shocking food, could not believe what we got served and staff, would not recommend Kirkby taco, I have also tried t9 contact them numerous times and sent photos of what we got served but not replying, absolutely shocking customer service

Food great very hot place nice and clean and Caitlin went above and beyond carried our trays upstairs for us would definitely go back