SwiftProMining 

Antwort von SwiftProMining

20. Okt. 2024

NOTICE TO READERS:

This review is fraudulent and promotes a fraudulent site.

We have completed the requisite procedures with Trustpilot to report these reviews and are currently anticipating their response.

We encourage you to verify that the review you are currently reading is Verified; this is the sole method of ensuring that the review accurately reflects a genuine experience.

The primary and unique limitation of Trustpilot is that it allows anyone to submit an organic review, which renders it impossible to verify authenticity.

However, this also provides an opportunity for individuals with malicious intentions to participate.

Even if the individual did not actually utilize the platform, we never report a negative review.

As long as it enables us to elucidate specific points and inform the public about specific aspects of our operations, as is the case with any authentic company.

In the present instance, it is evident that the same pattern of reviews is being employed to promote schemes and deceive our users.

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Note:

We strongly encourage our users to submit reviews that accurately reflect their experiences. In this manner, both parties benefit, regardless of whether positive or negative. If the review is unfavorable, it enables us to enhance our solution and address issues that we are unaware of. In order for this ecosystem to function effectively, it is imperative that all reviews are genuine and legitimate.

Antwort von SwiftProMining

Aktualisiert am 9. Sept. 2024

Hello Omar,

Could you tell us more about the technical difficulties you encountered? We've never experienced a technical issue with a black screen. I believe the problem is on your end, but we will be pleased to assist you if you contact us to resolve the issue.

We invite you to report a bug via our platform's contact form. Attach any screenshots or videos you have along with a detailed explanation of the issue. Our technical staff will resolve the issue as soon as possible.

Thank you very much,
Dave

Antwort von SwiftProMining

Aktualisiert am 22. Aug. 2024

Greetings,

All bug reports are treated with the utmost gravity. As it occurs, we have recently identified technical issues with our graphics engine, which is responsible for rendering the SPM App interface on Android platforms with a MediaTek processor.

Upon further investigation, we have determined that these are merely trivial graphical issues, such as menus that fail to load and out-of-order alignment.

However, the platform functions properly after a refresh. We recommend that you configure your automation to enable you to make automatic withdrawals without the need to enter into your account on a daily basis, as this will not impact your automation.

What are the causes of these issues?

We developed the SPM App from the ground up, utilizing our own graphical interface. This is evident when examining the majority of other platforms that employ comparable designs and interfaces. In order to effectively communicate our concept and garner attention, we elected not to pursue this option.

The issue with this is that we must customize the interface for each machine. For instance, the version that is used on an iPhone is distinct from the version that is used on an Android device. The reason for this is that the manner in which these devices interpret code varies, from the browser to the processor.

This brings us back to the MediaTek processor, a type of processor that is designed for Android phones. We are making every effort to resolve these technical issues. I will extend an invitation to you to establish automations by contacting support until the stable update for your machine is released.

I appreciate your forbearance.
Technical Team of SPM

Antwort von SwiftProMining

Aktualisiert am 21. Aug. 2024

Hello Patel,

Would you be able to provide us with additional information regarding the issue you encountered during the registration process? If you desire, you are welcome to submit a bug report via our contact page.

We appreciate your cooperation and regret any inconvenience this may have caused.

Thank you,
The SPM team

Antwort von SwiftProMining

Aktualisiert am 21. Aug. 2024

Hello San,

We appreciate your time in providing us with a review.

We believe that any review, in its authentic form, is advantageous for all parties involved, irrespective of its nature.

We value all feedback, whether it is favourable or unfavourable.

We consider it to be the most effective method of gathering feedback, so we strongly encourage all of our users to provide their thoughts and opinions impartially.

Consequently, we are capable of exposing not only the authentic experience of our customers but also their flaws to rectify them.

Upon reviewing your account, it ought to be evident that you maintained consistent communication with the team.

You made an impulsive decision to publish this review after receiving a notice of restriction.

You must be extremely frustrated by this; that is completely understandable.

On rare occasions, we are entirely liable for activation delays due to a multitude of factors.

On the contrary, as is evident, this occurrence is quite uncommon.

In your circumstance, however, it's entirely justified.

You should know that when the site refuses you access, it's the automatic system that does it, our state-of-the-art anti-fraud algorithm.

To comprehend that, you need to understand essential pieces of information to answer your question:

Why your account hasn't been activated yet?

There are specific reasons as to why your account is on pause.

And this is what I elucidate in detail below.

From our side we have proven that we do our best to assist you but you refuse to acknowledge that.

We took the time with you to convey the exact situation.

We take the time to explain everything here so that the reader is fully informed.

Your point of view becomes very beneficial to others in this way.

Here's one reason why parties involved will always find reviews—positive or negative—useful.

We recognize that the current state of events may seem perplexing for you, but you should be aware that our security system hardly makes mistakes.

Our goal is to protect both paying users and our system.

We have a phone line; it would be helpful if you could cooperate.

We will arrange a call with you to initiate the activation or refund of your account.

We never hold an account without a valid cause.

We assess more than 200 data points using an array of software algorithms.

We can calculate a fraud score for every account using these points.

You've been placed under temporary restriction since it's evident that yours exceeds the permitted level.

Permanent bans are always issued after a manual investigation and with a prompt refund.

We give the algorithm a very small margin of error to ensure that nobody gets penalized by accident.

I won't go into too much detail since it would defeat its purpose, as you will realize.

To put it simply, the most frequent cause of this sort of brief restrictions is that you must have utilized a VPN or proxy which is strictly prohibited among other things.

Recognize that having a system like this is in your best interest as a client and as our business.

We guard against fraud and abuse around-the-clock on both our servers and users base.

After years of abuse and fraud and several hundred thousand dollars lost, we now have downed the amount of suspect accounts down to a select few because of all our constant hard work.

Fraudsters are coming up with more inventive methods to misuse our platform.

When we first launched, we offered a free trial, but due to this kind of bad actor, we had to halt it after only a few months.

This type of malicious user is problematic because it compromises the entire system.

At that point, you'll be aware of every effort and safety measure we take to make sure anything similar never occurs again.

Naturally, no system is flawless, which is why we always strive for improvement.

I hope you grasp everything and will work with us as soon as you can to resolve your issue.

Thank you for your time.
The SPM Team

Antwort von SwiftProMining

Aktualisiert am 21. Aug. 2024

UPDATE:

Hello CH,

We have observed that your account has not been activated immediately, as was previously stated. Initially, we would like to extend our sincerest apologies for this inconvenience, which is exceedingly uncommon.

We will seize this opportunity to provide an explanation and address one of your concerns, which alleges a lack of communication. Regrettably, your assertion is based on poor judgement. This will provide the reader with a comprehensive understanding.

I perceive the pain that this can cause; however, I, as a user, would not be so enraged as to fabricate arguments in my own negative opinion in order to diminish the efforts of the platform's development team. In particular, the complexity of creating and maintaining a platform of this magnitude is a significant factor. However, this is not a concern.

We have never issued a threat to suspend you as a result of your request for assistance. That is our purpose, and we will never decline a request, regardless of whether the user is a customer or not. Your poor intention is demonstrated by the fact that you introduce elements in your review that lack substance. It is unfortunate, as you are demonstrating your unwillingness to engage in a constructive dialogue with us. You exaggerate certain aspects to create a negative impression of our service, despite the fact that we completely concur with your perspective, as you were the victim of an activation delay.

The reason your account was not activated in a timely manner is a result of a server desync that occurred during routine security checks. Despite the fact that we temporarily close the upgrades to prevent this inconvenience for new buyers, you were able to complete the purchase within the brief timeframe. Consequently, a data mismatch occurred, which SPM Pay suspected to be a malicious act. However, this is not your fault.

This issue will not recur, as we have modified the method by which we conduct routine security tests on our server to ensure that it is operational at all times. We assume full responsibility and provide you with a reasonable compensation for the delay when we identify an internal issue. In the event that you fail to communicate with us in a respectful manner, we will be unable to provide assistance without your cooperation.

Secondly, the phone number is exclusively accessible after an appointment, as our support team is limited in size and we have received an excessive volume of inquiries. This is the reason why he appeared to be disconnected when he was receiving an excessive number of calls.

Lastly, we provide two alternatives:

The first option is a complete refund, which is, in all honesty, not the most advantageous for you.

The second is a complete package that includes a complimentary upgrade to the next tier of the product you purchased as well as a compensation for time lost.

It is now your responsibility to respond, and we eagerly anticipate your response to resolve the case. Thank you very much for your review still. I hope to be able to solve the problem amicably.

The SPM Team