Awesome customer service!
Awesome customer service!
Thank you for shipping some spare parts!
I love my helmet ever since
14. Oktober 2026
Bewertung ohne vorherige Einladung
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3.1
Akzeptabel
15 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Experience of the helmet functioning as designed
I bought in May 2026 a sweet protection falconer aero 2Vi mips helmet from Varustenet in Finland. On 5th August i rode my road bike while a tree branch suddenly fell in front of me. The accident caused intracranial bleeding, a fractured spine in three places, a fractured jawbone, and a torn earlobe. Even though i landed head first on asphalt the helmet was only slightly deformed. According to the ER doctor the helmet saved my life. When I got out of the hospital, I immediately bought a new helmet of the same type. I am grateful and extremely satisfied with the helmet and instructions for its use.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Hi Kari, thank you for sharing your experience with us. We are very sorry to hear about your accident, and we truly hope your recovery is going as smoothly as possible. At the same time, we are grateful for your kind words and for the trust you place in our products. It means a great deal to know that your helmet performed as designed when it mattered most. We wish you all the best in your continued recovery and hope you stay safe on the road.
I tried to make a purchase using my…
I tried to make a purchase using my verified paypal account and the order was cancelled. They said they cant accept international credit cards.
19. Juni 2026
Bewertung ohne vorherige Einladung
Sendte forespørsel om nytt klipps til å…
Sendte forespørsel om nytt klipps til å feste sykkelhjelm da den har forsvunnet.. måtte inn med hele livshistorie og kviteringer. Gav f… å kjøpte ny hjelm i anet merke… ræva kundeservice
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Hei, og takk for tilbakemeldingen. Vi beklager at du opplevde prosessen som krevende. Årsaken til at vi ber om dokumentasjon ved utlevering av reservedeler er at vi ønsker å sikre at hjelmen er i en stand der den trygt kan repareres - dette er et krav vi stiller av hensyn til sikkerheten til våre kunder. Vi forstår at dette kan oppleves som tungvint, og vi tar med oss tilbakemeldingen din for å forbedre prosessen fremover.
Ok quality but no replacement parts
The glasses are ok but are especially the frames are bad quality. And no replacement parts for a brand in this price range is a shame…
Very disappointed. Definitely will not buy again
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Thank you for your review. We're sorry to hear you're disappointed. As our customer service team has communicated, accidental damage unfortunately falls outside of our warranty coverage. We do appreciate your feedback regarding spare parts and will make sure this is passed on. We're sorry we were unable to help further in this instance.
spare parts not available after a few…
spare parts not available after a few years. helmet not anymore usable because of a broken Mips strape.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Hi and thank you for your feedback.
We’re sorry for the disappointment. Your helmet was manufactured in 2018 and shows signs of wear and tear. Your safety comes first and we couldn’t proceed with a repair as it would not be safe to wear. We appreciate your understanding.
Customer service, Sweet Protection
Great customer service
I have a helmet that lots the "male" clip to mount it, i contacted customer service, and they have now replied that they will send me a new one. That is great customer service, thank you
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Thank you for your feedback! Glad we were able to help!
High quality products
High quality products, and great customer service.
20. Februar 2025
Bewertung ohne vorherige Einladung
It used to be such a good brand with…
It used to be such a good brand with such a great quality. I have had two jackets from sweet that have lashed for so long, and I have also had pants and helmets and bike clothing that I have been super happy with. But something has changed and the pants I pursued less than three years ago, the pro version that by that time was 7000 SEK, a sew between the legs broke. I definitely think that so expensive pants should last much longer. It’s the same price category as Norröna which has 7 years of warranty, sweet has 2 years… that says it all.. I have also heard other people complaining that the quality has started to run low. Such a shame since it used to be so good! But it’s not a brand for free riders anymore, maybe for mums drinking wine in the ski restaurant.
Update: Hi Sweet protection, thanks for your answer, I have already reached out to your customer service and I got the answer that I can fix it by the gore tex service center but that I have to fix it myself since the warranty is only 2 years. When I questioned the warranty time and compared it with Norröna and questioned that so expensive clothes break after less than 3 years I got the answer "Different brands and manufacturers operate with different conditions regarding warranty and claims on their products.
We have a complaint period of 2 years following the Consumer Purchase Act for clothing and shoes."
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Thank you for sharing your feedback. We're really sorry to hear about your experience with our pants and that they didn’t meet your expectations. We truly appreciate your long-time support and are proud to hear that you've been happy with our jackets, helmets, and other gear in the past.
We’d love the opportunity to look into this further and see how we can make things right. If you haven’t already, please reach out to our customer service team so we can review your case and explore possible solutions.
Looking forward to hearing from you, and we truly appreciate your honest feedback.
Kjøpte ny sweet grimnir Carbon hjelm
Kjøpte ny sweet grimnir Carbon hjelm. Hatt gml i flere år. Meget fornøyd til nå. Men hadde et fall med nye hjelmen og nakke strammeren knakk i et feste. Tok kontakt for å bestille et nytt .Fikk da beskjed om at de ikke vile selge meg det etter fall med hjelmen.Kunne få Rabatt på ny hjelmen ,ikke få kjøpe delen løs. Blir fort dyrt hvis en skal Kjøpe ny hjelm hver gang en faller.Ryker nakke strammeren på hjelmen har en et story problem😳😠
4. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Hei Thomas,
Takk for at du tok deg tid til å dele din erfaring med oss. Vi forstår at dette kan være frustrerende, og vi beklager ulempen dette har medført for deg.
Når det gjelder hjelmer som har vært involvert i et fall, anbefaler vi av sikkerhetsmessige årsaker at disse erstattes. Etter et fall kan hjelmens beskyttende egenskaper være svekket, selv om skadene ikke alltid er synlige utenpå. På grunn av dette tilbyr vi ikke reservedeler til hjelmer som har vært utsatt for en kollisjon, kun for å sikre at sikkerheten til våre kunder ikke blir satt i fare. Det at occigripen ga etter i fallet har gjerne også redusert påkjenningen i området der denne strammer.
Ingen planlegger å kræsje, men vi forstår at ulykker kan skje. Derfor tilbyr vi en rabatt slik at dette blir mindre belastende økonomisk.
Vi setter stor pris på din tilbakemelding og vil ta dette med videre i vurderingen av våre løsninger og retningslinjer.
Wrong items received - no replacement nor refund
I ordered a white mips helmet & blue glasses. I was super excited but then when the order arrived I got the wrong order: black helmet & black glasses.
Contacted customer service and they don’t want to send me my correct order nor refund me.
If it was a faulty item I would understand but sending something I didn’t order and then not wanting to replace or refund me is ridiculously outrageous.
Company doesn’t own up to mistakes. Wouldn’t recommend.
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Hi Jacob,
We are sorry you had a bad experience, and we are sorry for the mistake we made. We answered your requests to customerservice, trying to resolve the issue. Please check our latest response.
Ringe oplevelse
Ringe oplevelse. Hjelmen passer ikke, selvom jeg har fulgt deres størrelses guide. Visiret der følger med til hjelmen kan ikke monteres. Der er ingen guide til visiret. Dårligt produkt dårlig hjemmeside.
13. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Sweet Protection
Hi Jacob,
We are sorry you had a bad experience. We have answered the request you made to customerservice a while back ago. Check your mail for solution.
God kundeservice
Rask levering av sykkelhjelm, fantastisk service da vi fikk frastjålet hakefestet (!) og butikken sendte ny del gratis i posten uten spørsmål. Flott!
15. Mai 2023
Bewertung ohne vorherige Einladung
Trooper 2Vi is absolutely mint. Thank you so much for a great helmet.
So was a little sceptical in buying from a new company.
But Jesus, I was not let down, the Trooper 2Vi is an incredible helmet, looks great, fits perfectly and is very comfortable and boy oh boy does it look sweet.
Thank you for not letting me down in my choice to shop with you and turning around a recent experience with another competitor recently.
Nate.
18. Oktober 2021
Bewertung ohne vorherige Einladung
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