Fantastic fast service & great price! Ordered Spd100 puppy food and a Snooza dog bed (which was spotless unlike the ones I saw in the petstores which were all dusty etc, which was the original reason... Mehr ansehen
Swaggle
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Das sagen Bewerter
Swaggle's prices on dry dog food (Royal Canin Poodle breed) and Epiotic ear cleanser were extremely competitive, they communicated well and shipped the product quickly. It arrived quickly and well-pac... Mehr ansehen
I was recently asked to give my honest feedback for Swaggle. Swaggle was the cheapest option available at the time of purchasing. I've been jumping around between different online shops to get this sp... Mehr ansehen
This was my first interaction with Swaggle and it was very easy. I ordered an 18kg bag of dog kibble on-line which was uncomplicated, with delivery scheduled within a decent time frame seeing as we l... Mehr ansehen
Unternehmensdetails
Über Swaggle
Vom Unternehmen geschrieben
Swaggle is is the online pet store making pet parenting too easy. With a wide range of leading brands, personalised product recommendations and Flybuys points on every shop, we do whatever it takes to make shopping for your pet easier than ever.
You don’t want to be left wondering how to be a great pet parent, you just want to get on with it. That’s why Swaggle’s here, because no one wakes up thinking ‘I can’t wait to lug a 20kg bag of kibble to the car.’
Ever forget to go to the pet store? It happens to the best of us. But with repeat deliveries of leading brands you’ll always have what you need, and you’ll never have face those judgy puppy dog eyes again.
How about personalised product recommendations so there’s no standing in the pet store aisle guessing, ‘Which product is right for my fastidious ageing cat?’ It’s another way we make pet parenting too easy.
It all starts with a pet profile. So set up yours today to start make pet parenting so easy even your goldfish can do it (just kidding).
Set, Forget, and Earn Rewards on Repeat. Join Swaggle’s NEW Repeat Rewards Club and save on every Repeat Delivery order and unlock exclusive rewards for your pet.
Kontaktinformationen
Australien
- support@swaggle.com.au
- swaggle.com.au
Das haben sich andere Leute angesehen
I love it
I love it. Very effective and odour free
1. September 2025
Bewertung ohne vorherige Einladung
Poor customer service when you have a problem
I ordered 18 boxes [approx $100] of Prime100 Slow Cooked food in May 2025 and one of the boxes mustn't have been sealed properly and juices seeped all over most of the other boxes - for a couple of months, they festered away in the container I had the stored in.
When I contacted customer support [with photos], I was accused of ordering them in May 2024.
When I corrected the support person, Daniel, he simply replied "we can't refund after 3 months" and I got an automated reply asking me to rate my support, because the matter was closed. He also had conveniently left my last email off the chain of correspondence.
The products were not due to expire until 2026 and they were also barely purchased 3 months prior.
It was a poor response from a CSO with a poor attitude. I will NEVER buy through them again.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Melinda,
We’re very sorry to hear about your experience and understand your frustration. Upon reviewing your case, we apologise for the confusion around the time of purchase mentioned by the team.
Our refund policy covers items reported within 30 days of purchase, so we weren’t able to approve a refund for a product bought three months ago.
Rest assured, we are reviewing this with our team and will reach out to you over an email shortly.
Thank you for bringing this to our attention.
Kind Regards,
The Swaggle Team.
I've ordered from Swaggle multiple…
I've ordered from Swaggle multiple times now - great pricing and fast delivery/communication. Will be my go to place for all my pet's needs!
3. September 2025
Bewertung ohne vorherige Einladung
Product has been put to the test
Product has been put to the test , has been good , I wouldn’t leave it with him for any length of time on his own but has been good to kick
28. August 2025
Bewertung ohne vorherige Einladung
Great prices and product range with…
Great prices and product range with wonderful customer service!
The site is clean and easy to navigate and Swaggle have some of the best deals around on dog food.
They're very quick in responding to queries too.
10. September 2025
Bewertung ohne vorherige Einladung
Terrible customer service, recurring price increase without notification
Terrible customer service. For the first recurring order they gave me a good deal. The second delivery the price increased almost 50%, and they said due to price fluctuations. I have not received any notification of price changes, and the support was nor able to help. Simply a terrible experience and customer service.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Alex,
We’re very sorry to hear about your experience and understand your frustration. We always aim to provide clear communication around Repeat Deliveries, including reminder emails and tracking updates, but it looks like our messages may not have reached you.
Our team will be in touch with you directly via email to work on resolving this for you.
Thank you for bringing this to our attention.
Kind Regards,
The Swaggle Team.
easy to use
easy to use, product i was looking for was on special so even better. WINNING
1. September 2025
Bewertung ohne vorherige Einladung
First time ordering
First time ordering , good prices for my dogs treats and arrived quickly in the mail. Will order again Thankyou
7. September 2025
Bewertung ohne vorherige Einladung
Excellent service
Couldn't have been faster, smoother, easier
5. September 2025
Bewertung ohne vorherige Einladung
Easy to order online and prompt…
Easy to order online and prompt delivery
Great price as well
Their site has a lot of products so easy to find what you need
Thank you
6. August 2025
Bewertung ohne vorherige Einladung
Fantastic pet outlet
Fantastic pet outlet. Shipping was super fast and the Kitty litter I use was far cheaper here than anywhere else
1. August 2025
Bewertung ohne vorherige Einladung
A good pet product shopping website for fellow pet parents:)
The product prices are affordable, and they carry all the major pet food brands. I did encounter an issue with the delivery, but their customer service was quick to arrange a redelivery. The packages arrived intact, no tears or damage.
Overall, a positive experience.
19. August 2025
Bewertung ohne vorherige Einladung
Great Experience
Great pricing. Delivery very speedy. Website is easy to navigate too.
20. August 2025
Bewertung ohne vorherige Einladung
The worst customer service
The worst customer service! Their prices might be competitive but that's where the positives end! Their customer service is shocking. There's no phone number to contact them so it's a very bad sign when a company won't speak to their customers. BIG REG FLAG!!! They send their orders with Couriers Please which is such a hopeless, unreliable company and they NEVER deliver my orders. I would NEVER buy from Swaggle again and would NOT recommend them to anyone!
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Fred,
We’re very sorry to hear about the delivery issue and for the frustration caused. We’d also like to clarify that while we don’t offer phone support, our customer care team is always available via email on support@swaggle.com.au and our chatbot on the website, where you can connect with us anytime.
Please reach out through either channel so we can look into this for you right away. We truly appreciate your patience and the chance to make things right.
Kind regards,
The Swaggle Team
I would recommend Swaggle on price and service
I hadn’t purchased from Swaggle before. Not sure if I’d heard the name either. But I did a search for my dog’s favourite treats (Greenies) and they came up with the best price. I purchased and my package arrived very quickly. I would definitely recommend Swaggle to anyone.
11. August 2025
Bewertung ohne vorherige Einladung
Definitely recommend swaggle!
Swaggle is amazing, there’s so many different products to look at and are affordable, there’s also a lot of great sales every week. Delivery is quick. The website is easy to use I definitely recommend this site to anyone shopping online for their pets!
28. August 2025
Bewertung ohne vorherige Einladung
Super fast delivery and great prices on…
Super fast delivery and great prices on the usual items I buy.
12. August 2025
Bewertung ohne vorherige Einladung
Swaggle surpassed my expectation!
I wanted to try another brand of dry dog food (Stockman & Paddock Working Dry Dog Food 20kg) and decided to order from Swaggle because the price was very reasonable compared to other online and physical stores and the delivery was free for my location. I received regular updates throughout the process, from order to delivery. My order arrived in excellent condition. The box was not damaged or squashed considering it was 20kg heavy. What's more, my German Shepherd loves her new dry food and is pooing well! (She has a sensitive stomach lol). I am very pleased with Swaggle (Thank you!) and will be a returning customer.
6. August 2025
Bewertung ohne vorherige Einladung
Quick & easy service & delivery
Order was processed and delivered very quickly. No hassles at all.
25. August 2025
Bewertung ohne vorherige Einladung
Great value
Great prices compared to the others! Super fast delivery and kept up to date with delivery times. Item arrived in an appropriate size box. Will use again for sure
11. August 2025
Bewertung ohne vorherige Einladung
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