The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time b... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent product knowledge well explained in the Bexhill shop. After an expensive mistake with a previous bed it was good to have the option of a 60 day trial. There is a good range of sizes, ha... Mehr ansehen
Unternehmen hat geantwortet
Emily at the Ashford store was so patient and incredibly knowledgeable. Nothing was too much trouble, and we came away with the right mattress for us at a great price Can’t recommend highly enough... Mehr ansehen
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We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Sussex Beds
Vom Unternehmen geschrieben
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Kontaktinformationen
Vereinigtes Königreich
- 03300 583200
- info@sussexbeds.co.uk
- sussexbeds.co.uk
4.9
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931 Bewertungen
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Great friendly professional service…
Great friendly professional service from order to delivery. Couldn't have wished for more
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you received friendly, professional service from order through to delivery. Your kind words mean a lot to us!
Delivered on its promise
Delivered on its promise
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your feedback 😊 We’re delighted to hear we delivered on our promise. We really appreciate your support and hope to see you again!
The slats were too short
The slats were too short. I had to angle all the screws to hit the support stringer.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience this has caused. We’re sorry to hear about the issue with the slats and the difficulty you experienced during assembly. This is certainly not what we would expect. We will pass your comments onto our supplier to try and avoid this issue in the future.
Very disappointed
Funny thing is that I was going to call you tomorrow and have a moan. You are not going to like it, but you did ask.
I’m Very disappointed. I came to you because I felt happier using a local firm and felt I could trust them more on what was a complicated order. How wrong I was! Having been assured that my orthopaedic beds would be ready before Christmas, when I called to get a date for delivery I was told all was ok as told when purchased, though at the time it was a very casual way I was informed. So ten days or so later I chased again to be told the suppliers had no record of the order. So sorry and all that but bottom line, either you or the suppliers are telling porkies. I see that you have taken my half payment. You might want to call me when you read this—not sure you want to see this on Trustpilot
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration and disappointment this has caused. We completely understand why you chose a local company and how upsetting it is when expectations, especially around delivery before Christmas, are not met.
We sincerely apologise for the conflicting information you were given and for the concern caused by the delay and the confusion surrounding your order. Your order was sent to the the manufacturers on the day the order was taken but unfortunately was missed when they processed their orders, this is very unusual but frustrating. This is not the level of service we aim to provide, and we fully appreciate how this has affected your trust in us.
A member of our team will contact you shortly with an update, our priority is to resolve this as quickly as possible. Thank you again for raising this—we truly hope we can make things right for you.
Sonia was very helpful
Sonia was very helpful, she asked what we were looking for and showed us different options. She recommended mattresses. She gave us all the info we needed. She was polite, helpful and friendly.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear that Sonia was helpful, friendly, and took the time to understand what you were looking for. We’ll be sure to pass on your kind words to her, and we hope you enjoy your new mattress!
Excellent service from start to finish
Excellent service from start to finish, no hard sell, just informative advice
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you enjoyed excellent service and appreciated the informative, no-pressure advice. We hope to see you again!
Very good service everything was…
Very good service everything was explained really well and made me feel very comfortable
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you felt comfortable and that everything was explained clearly. We really appreciate your comments.
Shamazing store and lovely staff
Shamazing store and lovely staff, look out for the dinosaur and youll find a great deal
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for the shamazing review 🦖😊 We’re so glad you enjoyed the store and our lovely team—and yes, the dinosaur definitely knows where the best deals are!
We have just bought two mattresses and…
We have just bought two mattresses and pillow from the Caterham store. We had excellent service from Graham who was very helpful and gave very good advice. We are really pleased with our new beds. Would definitely recommend and use this local company again.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you received excellent service from Graham at our Caterham store and that you’re pleased with your new mattresses and pillow. Your recommendation means a lot to us, and we look forward to welcoming you back again in the future!
Outstanding service from Lynn and Julie…
Outstanding service from Lynn and Julie in Bexhill. Both highly professional , knowledgeable and patient.
They genuinely care about their customers.
Popped in today to pay the balance on my latest order and was helped by the lovely Lynn. Had problems with my card but Lynn was brilliant and turned a potentially stressful experience into a stress free, memorable one. Thank you Lynn.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you Annie for your kind words 😊 We’re so pleased to hear about your great experience with Lynn and Julie in our Bexhill store. They’ll be delighted to know they made your visit stress-free and memorable. We really appreciate your feedback.
The Best of the Best
My wife & I visited the Bexhill store and we were greeted by Julie. This was the first time we have purchased a mattress together so we needed someone with patience and understanding. Julie was much more than that, she covered the benefits of each mattress in great detail and remained impartial when my wife preferred the more expensive brand. In the end we decided on the Aura Cloud mattress which is made by Sussex Beds, this was my choice from the start and thankfully my wife agreed. Nearly two months later we are still loving the mattress and I continue to turn and flip it as suggested. We chose Sussex Beds because they are a family business and local. Everyone involved from purchase to delivery, thank you kindly! Albert & Melanie
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for taking the time to share such a wonderful review 😊 We’re delighted to hear that Julie was able to make your first mattress purchase together such a positive experience, and that you’re both still loving your Aura Cloud mattress. Supporting a local, family business means a great deal to us, so your kind words truly mean a lot. We’ll be sure to pass your thanks on to Julie and the team. Wishing you many more comfortable nights ahead!
Excellent service
This was a return visit for us. The service is excellent and the choice is ample.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you for your lovely feedback and for visiting us again 😊 We’re delighted to hear you enjoyed the service and found plenty of choice. We look forward to welcoming you back again soon!
I would to say the manager Fay were…
I would to say the manager Fay were very helpful. It’s just ashame I won’t be to get a bed what I want.
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your kind review!
We’re really pleased to hear that Faye was so helpful during your visit. We’re only sorry we couldn’t provide the exact bed you were hoping for this time. If there’s ever anything else we can do to help or any alternatives you’d like to explore, we’re always here for you.
Thank you again for your lovely words! 😊
called 30 min before arriving …
called 30 min before arriving Brilliant service put the head board on no complaints at alll
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your lovely review!
We’re really pleased to hear the team gave you a 30-minute call ahead and provided brilliant service throughout.
Thanks again for your kind words 😊
ASHFORD SUSSEX BEDS
We visited the Ashford branch and received outstanding service from ERICA.Deliver was also excellent via MARK,HARVEYand another true professional who delivered on the second run.
What a great company bed and mattress chosen and delivered within a few days.So professional .5 stars .
Many thanks
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your amazing review!
We’re delighted to hear you received outstanding service from our Ashford store, and that delivery from Mark, Harvey and the team was equally excellent. It’s wonderful to know your bed and mattress were chosen and delivered within just a few days and that everything felt so professional from start to finish.
Your 5-star praise means the world to us — many thanks! 😊
Efficient and Friendly
I needed a new bedframe with very little notice, within a tight budget, Sussex beds accomodated both of these requirements for me on the same day. Easy to deal with and friendly staff.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your great review!
We’re really pleased we could help you find the right bed frame at short notice and within your budget. It’s wonderful to hear you found our team easy to deal with and friendly — that’s exactly what we aim for!
Thanks again for choosing us! 😊
Excellent in the shop to deal with.
Excellent in the shop to deal with.
Telephone info great.
Delivery and install...all smoothly done.
Thank you Sussex Beds.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your wonderful review!
We’re thrilled to hear you had an excellent experience in-store, found our telephone support helpful, and enjoyed a smooth delivery and installation.
Thank you for choosing Sussex Beds! 😊
They were very pleasant and helpful
They were very pleasant and helpful, explained what I wanted and they chose a few bed for me to pick from
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your lovely review!
We’re delighted to hear our team were pleasant and helpful, and that they could guide you to find the perfect bed. We really appreciate your kind words! 😊
On 8th/Aug/2025
On 8th/Aug/2025
I purchased a bed frame, and assembly from Sussex beds. The men who delivered and assembled it were very considerate and the frame was assembled very well. I found all my dealings with the company to be excellent.
I highly recommend them.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you Patricia!
We’re thrilled to hear your bed frame was assembled so well and that our delivery team were considerate. It’s fantastic to know that your experience with Sussex Beds was excellent from start to finish, and we really appreciate your high recommendation! 😊
Great advice..
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sussex Beds
Thank you so much for your review!
We’re really glad to hear you found the advice helpful.
If you need anything else, we’re always here to help! 😊
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