First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... Mehr ansehen
Unternehmen hat geantwortet
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... Mehr ansehen
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Vom Unternehmen geschrieben
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Kontaktinformationen
1 Neville Street, LS1 4DW, Leeds, Vereinigtes Königreich
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.7
Hervorragend
309 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
What made me decide on buying here was the excellent assistance and customer service.
28. Oktober 2022
Excellent service
Excellent service, have used multiple times.
Fortunately have never needed to make a claim, but would not anticipate or expect anything other than an efficient resolution.
20. Oktober 2022
Process was quick
Process was quick, simple and exactly what i wanted to provide gap insurance for my brand new car. Was very easy to select type of gap insurance and excellent value for money. As with all insurances, I hope I never need to make a claim, so how they respond to a claim is, for me, untested.
7. Oktober 2022
Nice easy to use website
Nice easy to use website, clear policy language with no silly exclusions like other similar policies
3. Oktober 2022
Brilliant service
Brilliant service !
Just taken out gap insurance with this company.
Excellent service throughout. The adviser was so knowledgeable and helpful and explained everything in detail and very clearly. I would recommend them to anyone.
22. September 2022
Easy to understand and good explanation…
Easy to understand and good explanation of different types of Gap insurance
27. September 2022
Very straight forward and easy to fill…
Very straight forward and easy to fill happy with results
9. September 2022
Quick and easy to sign up
Quick and easy to sign up, relevant information provided, various quotes
28. August 2022
I will wait and see
Very easy to use web site, but the proof of a good policy is if and when I have to make a claim.
4. September 2022
Easy and quick
18. August 2022
The man I spoke to was very polite and…
The man I spoke to was very polite and new what he was telling me very happy with the outcome so I bought a GAP insurance. Well pleased thanks.
11. August 2022
New Car GAP Insurance
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car.
Must read the T&C’s before signing as my last one I lost out on after cancelling a 4 year cover after 14 months and only got £10 because of a massive commission to the service provider, non refundable…… This one was much clearer. 4 stars for now just in case.
3. August 2022
Paul - 5 stars
Paul showed deep knowledge of the GAP insurance, positive, highly professional approach and attitude. Thank you.
29. Juli 2022
Antwort von Sura
Dear Mr Das,
I am shocked to read your review and unfounded allegations.
Firstly, let me start by clarifying that Platinum Gap is in no way a “scam”. Across our insurance group we have written well in excess of 100,000 policies for UK customers across over 10 years of trading.
To respect your personal information, I will refrain from going in to many details however with regards to your policies I can see that one of our senior agents contacted you due to duplicate policies containing discrepancies which ultimately led to your policies being cancelled and a full refund being issued within 24 hours.
GAP insurance was very easy to set up
GAP insurance was very easy to set up, whilst being competitive and clear cover. Rating may well change depending on any claims experience, which is the true measure of any insurance of course!
20. Juli 2022
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