Printemps Blue Sea

Bewertungen zu Printemps Blue Sea

Durchschnittliche Sternebewertung 3.5 von 5 Sternen

3.7

(22 Bewertungen)

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Verkauft von Sunway

www.sunway.ie

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3947 Bewertungen

4.9

Die Informationen auf dieser Seite basieren ausschließlich auf Produktbewertungen, die Kunden von Sunway über Trustpilot abgegeben haben.

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Bewertet mit 1 von 5 Sternen

Unfortunately the upstairs carpet in the hotel was very dirty. Unfortunately we had trouble getting two card keys! Two towels etc. Very unfortunate! Holiday was great however level of cleanliness in hotel was not.

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Antwort von Sunway

Dear Ms Morris.
We greatly appreciate you taking the time to send us your feedback on your recent stay at the Printemps Blue Sea Hotel and we were most disappointed to read your comments on the standard of cleanliness of this property. We now intend to pass your comments to the Management requesting that they take all necessary corrective action to improve all of their services to their guests.
Thank you for letting us know as this also helps us in our continued endeavour to maintain and improve our standard of service to our valued clients.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 3 von 5 Sternen

Good location.Fabulous pool and lunch food was really good.Needs more variety for breakfast.Could not use lift as either not Working or else took 3-4minutes wait for it to open so ended up walking 12 flights of stairs each time.Most of the staff very friendly and one or two very unfriendly

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Antwort von Sunway

Dear Ruth
Thank you for taking the time to send us your feedback on your recent holiday at the Prntemps Blue Sea. We were delighted that overall you enjoyed your holiday , however we were disappointed to learn of the difficulty with the lift service. I intend to pass your comments to all relevant persons at the Printemps Blue Sea requesting that all necessary corrective action is taken to improve the lift service.
Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 4 von 5 Sternen

Nice hotel, friendly helpful staff

Bewertet mit 4 von 5 Sternen

Great location, friendly and helpful staff. Good choice for breakfast and a lovely restaurant. Pool area was lovely too. Veds were comfortable. Grout in tiles in bathrooms in rooms could do with a good scub as they were filthy.

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Antwort von Sunway

Dear Ms. McCafferty,
We greatly appreciate you taking the time to send us your feedback on your recent stay at the Printemps Blue Sea and we were delighted that overall you enjoyed your holiday there. Your comments regarding the bathrooms will be passed to all relevant concerned persons at this hotel with a view to requesting them to take all necessary corrective action. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 1 von 5 Sternen

Staff were extremely rude. They hadn't properly invested in towels for the pool area. My friend was spoken to by the receptionist in a very offe sure way while she was dropping wet in re eption in her swimming togs when she requested a towel. The hotel seriously need to up their game and invest in pool towels.

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Antwort von Sunway

Dear Ms Fortune
I greatly appreciate you taking the time to send us your feedback on your recent stay at the Printemps Blue Sea and I was disappointed to learn that not all aspects of your holiday there met with your entire satisfaction or expectation. I fully intend to send a copy of your feedback to all relevant concerned persons at the Printemps Blue Sea for their urgent attention to the issues raised suggesting that all necessary corrective action is taken forthwith and the staff employed are trained to provide a more courteous and professional service.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway.

Bewertet mit 5 von 5 Sternen

Lovely hotel with a pool in the centre of Marrakesh . Would definitely recommend it as all amenities close by .

Bewertet mit 4 von 5 Sternen

The hotel was welcoming and had a pool area. The rooms were clean and a good size too.

Bewertet mit 5 von 5 Sternen

Hotel was excellent,staff very friendly and helpful,place was spotlessly clean,rooms were spacious and beds very comfortable,breakfast food was delicious,also dinner menu was fine,pool area was nice,I believe all our travelling group enjoyed their stay

Bewertet mit 4 von 5 Sternen

Good location. Nice, albeit shabby room with no bath mats. Breakfast ok. Staff quite stern.

Bewertet mit 5 von 5 Sternen

The hotel was nice. Pool was small with very limited sun beds. Generally staff at hotel were helpful and friendly bar the receptionist that ran after our bus leaving for airport - bagging on side to stop. Boarded the bus calling out room numbers checking we paid our city tax. This held us backAbout 15mins. Everyone had paid that were on the bus, so a bit annoying.

Bewertet mit 1 von 5 Sternen

Bedroom positives the air con worked and the room was spacious. - Negative...mattress stained basic room bathroom tired and the area around the bath was very moldy. 6th floor corridor appalling the smell from the carpet the condition of the carpet was frade with holes and moldy. Reception bar and swimming pool area perfectly fine. Restaurant for breakfast was very basic. Staff in the bar and at breakfast where slow on a tent of unrealy very little interest in their customer. Reception staff where a whole different level they were rude sharp argumentative to the customer something I have never experienced before.

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Antwort von Sunway

Dear Ms. Malone.
Thank you for taking the time to share your feedback following your recent stay at Printemps Blue Sea. We truly value all of our clients comments, both positive and negative, as they help us to continuously maintain and improve the experience we provide.

Please accept our sincere apologies for the cleanliness and condition issues you encountered, both in your room and in the 6th-floor corridor. This is certainly not the standard we aim to provide, and we will be addressing these matters with the housekeeping and maintenance teams at the Printemps Blue Sea immediately.

We are particularly concerned to hear your comments about the attitude of the reception staff. This is highly unusual and not reflective of the level of service we our Hotel Partners strive to deliver. We will investigate this further and take appropriate action to ensure the staff here deliver courteous, professional service at all times.

One important point we would like to raise is that all of our clients are provided with a 24/7 emergency phone number for Sunway’s local team, available precisely for situations like these. We were disappointed that we were not contacted during your stay, as we would have made every effort to resolve your concerns immediately.

Having said that your feedback is very helpful to us and we thank you for taking the time to send your this to us as in helps us greatly in the future planning of our holidays.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 5 von 5 Sternen

Lovely atmosphere, clean, fairly close to the medina. Staff were very accommodating.

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Antwort von Sunway

Dear Ms Colman
We appreciate you taking the time to send us your feedback on your stay at the Printemps Blue Sea and we were delighted to read that you enjoyed your stay there.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 5 von 5 Sternen

Lovely hotel with delicious breakfast Air con could have been better, it took several hours to make a difference to the temperature, also bed sheets had stains on them

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Antwort von Sunway

Dear Ms. Wall
Thank you so much for sharing your feedback about your recent stay at Printemps Blue Sea. We were delighted to hear that you enjoyed the hotel.

We sincerely apologize for the inconvenience caused by the air conditioning and the issue with the bed sheets. Your comments have been shared with all concerned persons at the Printemps Blue Sea to ensure these matters are addressed promptly and don't affect future guests.

We truly appreciate your comments, as they help us maintain and improve our standard of service and thank you for taking the time to share your feedback with us.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 4 von 5 Sternen

Nice pleasant hotel staff very helpful

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Antwort von Sunway

Dear Mr OCarroll.
I was delighted to read that you enjoyed your stay at the Printemps Blue Spa Hotel in Agadir and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 5 von 5 Sternen

Very good place to stay

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Antwort von Sunway

Dear Mr Browne.
I was very pleased to read that you enjoyed your stay at the Printemps Blue Sea Hotel in Agadir and thank you for taking the time to let us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 5 von 5 Sternen

I've only good things to say about my experience in the Printemps Blue Sea. The room was beautiful and with a balcony with view over the swimming pool. The reception / bar and porter staff were all very friendly and helpful. Breakfast was varied and plenty to choose from. A bit away from the madina but taxis are cheap. I would stay again without hesitation. Thanks for a lovely stay. Olivia.

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Antwort von Sunway

Dear Ms. Guffroy.
We appreciate you sending us your review of your stay at the Printemps Blue Sea Hotel in Agadir and we were delighted to read your very positive kind words which we will be happy to send to all concerned persons at this hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 3 von 5 Sternen

Hotel average. Staff not very friendly or helpful. Bath not very easy to get in or out of. Food excellent

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Antwort von Sunway

Dear Ms. Carroll.
Whilst we were very pleased to learn that you found the food provided at the Printemps Blue Sea excellent it was disappointing to be made aware of any aspect of our holidays that fail to reach our clients full expectation and satisfaction. Please be assured that your comments have been noted and will be passed to all concerned persons at this hotel. Thank you for letting us know your honest opinion as we continually aim to maintain and improve our standard of service.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 3 von 5 Sternen

The staff were very helpful and friendly. The only complaint I would have would be that it was difficult to get in and out of the shower as the bath was quite high and there were no grips on the bath floor. It was a bit of a safety hazard to be honest.

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Antwort von Sunway

Dear Ms. McElhinney
Thank you for sharing you review with regard to your stay at the Printemps Blue Sea in Agadir as the feedback we receive from our guest are very important to us. i will pass your comments to all concerned persons at this hotel requesting that they take any necessary correction action with regard to health and safety procedures at this hotel. I was happy otherwise to learn that you enjoyed your stay at this hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Bewertet mit 2 von 5 Sternen

Shower was a trickle

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Antwort von Sunway

Dear Ms. Lundy
Thank you for taking the time to send us your review of the Printemps Blue Sea as the feedback we receive from our clients is very important to us. Just to comment that had you made us aware on the 24/7 telephone number given to all of our clients with their travel documents or contacted our local Representative in Agadir we could then have assisted you in having the shower fixed or indeed arranged a room change for you. It is regrettable that you did not contact us in this regard and we genuinely hope that despite the issue raised you nevertheless had an enjoyable holiday in Morocco.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway