We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
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Das sagen Bewerter
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Mehr ansehen
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Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Mehr ansehen
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I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktinformationen
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Vereinigtes Königreich
4.3
Hervorragend
230 Bewertungen
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Must have, best oud I’ve tried
Speedy delivery. I ordered my favorite sent golden dust and ordered the samples and that was the best thing I’ve done
19. Juni 2023
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
L’échantillon qui dure une journée
L’échantillon qui dure une journée
Après achat le parfum ne dure même pas 2h
Faut pas prendre vous client pour des dindes non plus
72€ c’est pas rien
Je regrette tellement
Belle arnaque !!
The sample that lasts one day
After purchase the perfume does not even last 2 hours
Do not take your customers for turkeys either
72€ is not nothing
I regret so much
Nice scam!!
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Hi Raissa,
The samples provided by our store staff are the exact same product you purchase. Just as a reminder, perfumes behave differently on skin and paper, so it is expected that the scent will last longer on the tester paper than on the skin.
The product you bought (ABID AMBRE) has as its base notes musk, sandalwood and vanilla bean, so these are the notes that will last longer. Unfortunately, this means that the more citrusy and floral notes won't last as long as the base notes.
We are already assisting you on this matter via email on ticket number #2037, if you need any further assistance, please reply to that email. Thank you!
Quality and good delivery service 👌.
22. Februar 2023
Antwort von Sunnamusk London - Aldgate
Hi Carlos,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.
Kind Regards,
Customer Service
Sunnamusk London
Heaven on earth
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite..
I went to buy Evanta which I did but ended up buying Blue eyes, golden dust , night illusion and heaven on earth perfume.
Also was given three testers of 'forever' which smells amazing so next time will be purchasing that too..
Both of the guys were truly amazing great customer service couldn't ask for more...
9. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Hi Sajid,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience at the Aldgate Branch.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.
Kind Regards,
Customer Service
Sunnamusk London
Similar to cheap Amazon imports.
4. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Hi Tom,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
Could you please provide more details about the issue to investigate your feedback further.
We would love to discuss this further via email- online@sunnamusk.com
We are really sorry for the inconvenience.
Kind Regards,
Customer Service
Sunnamusk | London
Very sweet
Perfect timing
Ordered in a rush as I almost forgot to order
It was delivered the next day
Thanks
12. November 2022
Brilliant product and excellent service…
Brilliant product and excellent service keep it up 👍
12. November 2022
Wonderful items
Wonderful items, rapid delivery.
I purchased 5–6 fragrance oils until now. Fragrance stay on your skin all day, even after a shower. Abid Ambre, Ladies Life, works for my skin.
7. Oktober 2022
Avoid at all cost I placed an order…
Avoid at all cost I placed an order 24/8/22 which was sent to Northern Ireland for some reason which I’m in Manchester tried to chat to customer service team the person was an unprofessional the way they chat to me so I asked for my refund but was told to wait for an reply from royal mail which I did not Agee to then I got my refund SO TRY TO AVOID THIS COMPANY AT ALL TIMES I tried to text on WhatsApp I got an reply saying phone not is use lol when I placed my order got an text though WhatsApp saying thanks for your order then got an email to confirm my order when tracked to find it’s gone to Northern Ireland haha I was been told that due to Royal Mail being on strike that caused the issue don’t know how that’s happened unprofessional company and workers specially on the chat though website get your self some professionals people to work for your company
1. September 2022
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Hi Craig,
Hope you are doing well
Thank you for taking the time to leave a review. I am sorry that you have had this experience.
Please do email online@sunnamusk.com to discuss the points that you have raised in your review as we would really like to resolve these issues.
Hope you have a fantastic day and we look forward to hearing from you.
Kind Regards
Customer Service
Sunnamusk London
Antwort von Sunnamusk London - Aldgate
Hi brothers,
Hope you are doing well
Thank you for taking the time to leave a review. I am pleased that you are happy with your purchase.
We really do appreciate your feedback
Hope you have a fantastic day and we hope you will consider using Sunnamusk again in the near future.
Kind Regards
Customer Service
Sunnamusk London
Love the abid amber fragrance oil
Amazing parfume, absolutely love it, best I ever own. Definitely recommend SunnaMusk.
23. Juni 2022
Antwort von Sunnamusk London - Aldgate
Hi Andreea,
Hope you are doing well
Thank you for taking the time to leave a review. I am pleased that you are happy with your purchase.
We really do appreciate your feedback
Hope you have a fantastic day and we hope you will consider using Sunnamusk again in the near future.
Kind Regards
Customer Service
Sunnamusk London
Love your ouds MashAllah
Great service, ordered on a Monday and it got delivered on Wednesday. Very fast & I love the bottle. Seen it everywhere on social medias and wanted to grab one for myself!
Thank you. & keep your the great work! MashAllah
17. Januar 2022
Antwort von Sunnamusk London - Aldgate
Hi, We love to hear about our customer satisfaction. Thank you for your feedback.
Great value for money I will recommend…
Great value for money I will recommend to my family and friends excellent service and fast postage
29. November 2021
Abid Ambre and Malik al Oud
I thought I was getting some nice smelling parfum especially after a YouTube review by some foreign girl however, I ended up with negative comments from other people leaving me embarrassed and unable to return as opened. Really dissatisfied and disappointed with these products but one thing I have learnt is to spend a little more and buy from a reputable perfume maker as this was a let down.
26. November 2021
Great service. Quality product
Great service at the London branch near Whitechapel. Warm welcome and such patience while I decided on which fragrance I liked best.
The scents last all day. Great quality product. Very happy with my purchase
11. Oktober 2021
I have purchased since 2020 and I have…
I have purchased since 2020 and I have come back for more. My husband loves it so much that I an confident that sunna musk won't let me down.
28. September 2021
Receive some bottles empty email them…
Receive some bottles empty email them but never get back :(
16. September 2021
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