Sun Bright Lighting Bewertungen 

Customer service is terrible. Out of my order of 8 , there was one light fixture not operable. I left 2 VM as I am on EST, and sent 2 emails. No one ever returned my communication. Today, I contacted customer service and spoke with a person by the name of Chase. He was extremely condescending- stating that it was very unusual for them not to return communication and that it was usually his boss that did. He did not own or apologize for my inconvenience and stated he found this to be very curious. That they never have any complaints about this brand of light fixture. I simply asked for a replacement and he stated snd I quote that I would need to pay for the return shipping and that they would evaluate whether it was working or not snd then snd only then would they send a replacement…worst customer service of any online product and the fact that they never returned my initial communication is unacceptable. I have 1 light out of 8 not working. This is why customers shop directly with Amazon because returning a product or getting a replacement is effortless. I have to pay for the return, and was told to read their policy. I ordered my lights on 9/27…called and emailed in middle of October and now it is 11/14. Less than 45 days and Chase from customer service not only was not helpful, but hung up on me.

Lights perfect!! Just what the landscape needed. Came quickly!

Unbelievable customer service great product it was my mistake i shipped to the wrong address and they made it right ! Shout out to Pouyan for making it a great experience

Sent incorrect fixture. Returned and still waiting for replacement.

Order arrived and was correct items. Pleased with response.

The products Sun Bright sold me are exactly as advertised and high quality. They came on time and properly packed. Even though 1 of 12 of the lights was defective their customer service replaced it without a problem.

Nice product. Well made. Just installed as indirect lighting under a 400 square ft. Pergola with roof panels.

Wrong fulfillment of colors outdated spots that are not in production anymore. Got an old batch, wrong sticks that does not match the spots.

Excellent items that I purchased. Came to me quickly and was perfect for my backyard around pool. Use a lifepo4 12 volt battery and they are amazing lights.

Super easy to order on the website and friendly customer service.

Shipping is always fast. Replaced faulty fixture quickly.

Great service. Understand the business and the customer. My conversation and their action for an issue with receiving the wrong product and the return were immediate, without hesitation and flawless. I would go back to them in a heartbeat!!!

Received bulbs when told they would be here.

the product was as described and just what I needed. Only half of the original order was initially delivered, but after reaching out to the company and explaining the error, they were quick to correct it. The person I talked to was polite and extremely helpful.
Thanks for the good service!

Great customer service! Was so helpful with product information and suggestions.

I ordered lights that said they were in stock but was emailed that the were out of stock and then I select an alternate that’s said it was in stock but those weren’t in stock either. The site needs to have a better way of showing available inventory so I don’t give you my money for things that you don’t have. I do appreciate that you refunded my money but now left with nothing to show for the waste of time looking at your web site. I’ll never shop here again simply because I don’t know what I’ll be able to receive once my order is placed