Ordered multiple times from Sulfit and the customer service has been amazing every time. The quality in every product is unreal you can tell the owner really cares about the quality of their products.... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... Mehr ansehen
Unternehmen hat geantwortet
I returned several jeans which didn't fit. I have proof of delivery from Royal Mail with the package sitting in the reception are of their building. I have a photo confirming from the post man.... Mehr ansehen
Unternehmen hat geantwortet
Poor overall experience— no free returns and service doesn’t match competitors. The fabric is amazing, but the fit is not for athletic men, these will only fit extremely thin men, with smaller... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Kontaktinformationen
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , Vereinigtes Königreich
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4.0
Gut
296 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Customer service is trash does not exist
Customer service is trash does not exist
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sulfit Clothing
Hi Zap,
We cannot find any order with your name on. Please can you email our customer support - support@sulfit.co.uk. We will be more than happy to help if you have any issues.
Please email over your order number, name and details we will get this looked into.
Kind regards
Sulfit customer care
Antwort von Sulfit Clothing
Thank you for your kind review Tony!
I was going to purchase jeans from this…
I was going to purchase jeans from this company but on reading reviews and their response it has put me off. They clear skirt around the issue to avoid giving refunds by original methods instead offering only a credit note. They do say in one of their responses that the receive hundreds of emails everyday. Are these emails from disgruntled customers? Thanks but I’ll ordered elsewhere that offers refunds if not suitable and doesn’t try to say you returned outside your returns window. As long as you have proof of return and it’s well within the 14 days they should honour their refund policy.
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sulfit Clothing
Hi Tony,
Thanks for taking the time to share your concerns. We're sorry to hear that you've been put off by some of the reviews, but we’d like to clarify a few points for accuracy.
Firstly, we’ve checked and it appears you haven’t placed an order with us. We always welcome honest feedback from real customers, but in this case, we’d kindly encourage reviews to be based on personal experience.
Regarding our refund policy: we do offer refunds to the original payment method for all eligible returns made within the 14-day window, in line with our clearly outlined return policy. Store credit is typically offered only in cases where returns are outside that window or where items fall outside standard return criteria (e.g., sale items, worn/washed items, etc.).
We are a small, independent team and do receive a high volume of emails—many are general inquiries or requests for sizing help, not complaints. We do our best to respond as quickly and thoroughly as possible to everyone.
We hope this clears things up and perhaps gives you more confidence in considering us in the future. If you have any questions or would like to know more about our process, we’d be happy to help directly.
Warm regards,
Sulfit Clothing Customer Care
Ok jeans don’t look well made
Ok jeans don’t look well made. I am normally a 38 waist down sized to a 36 for a tight fit. Could have got in a 34 possibly a 32. Will be returning
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sulfit Clothing
Hi James,
Thanks for giving our jeans a try, and we’re sorry to hear they weren’t the right fit for you. Our sizing can vary slightly depending on the style and cut, so we always recommend checking our size guide or reaching out if you're unsure. We’re happy to assist with your return and hope we can help you find a better fit in the future.
If you have any questions or need support with the return process, feel free to contact us directly at support@sulfit.co.uk
Best,
Sulfit Customer Care
Its basicaly a scam
Its basicaly a scam
I bought joggers from them in the past twice fitted aura joggers 2 generations they where great specialy the second generation but in march 2025 this i had a very bad experience i spent about 100£ on 3 joggers from this company called the luxe aura joggers so they still call them aura joggers but luxe u would assume that they are even better then before but no on arrival i tryed them and the joggers where lose nothing like before fabric was worse then before fitting was worse then before and confirt was not like before either.
I contacted them by email and they said the previous generations will not come back as they have changed supplier no wonder the worse qualirty material and loose fit.
Problem starts after when i decited to return the prodouct you will pay your own postage and make sure its tracked as i seen revies of people that didnt get a refudn because the return delivery was never recived, on top of that i had to contact them for a refund as i saw with the tracking my parcel was there 2 days early so it took me contacting them to refund but dosent end there they will not give you a refund they said if you buy something that is on discount then you will not recive a refund but a gift card so i got a 100£ gift card i requested them if they can refund but they said it per their terms they cant refund discounted stuff and guess what 99% of the items on their website are on discount , but dosent end there so ok no refund so i leave the reviews only on the 3 prodoucts that i bought explaining other people the fitting and naming situation and the refund situation i check after few days and the review is deleted on all 3 prodoucts, so they are tampring with reviews on their prodoucts so it looks like its all 4 star or more by deleting lower reviews
Now i have 100 pound stuck with a company wich basicaly after checking theyr inventory is mostly stuff from shein at a ripoff price
It used to be good but now….
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sulfit Clothing
Hi There,
We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. While we understand your disappointment, we want to clarify a few important points for transparency.
Firstly, we can confirm that your return has now been fully refunded to your original payment method. We apologise for any delay—while we do ask customers to contact us with tracking so we can confirm safe receipt of returns, we understand that having to follow up can be frustrating, and we’re reviewing how we can improve this process moving forward.
Regarding our return policy: we do state clearly on our site that items purchased with certain discounts are typically eligible for store credit, not refunds. This policy helps us manage costs as a small business and remains consistent across all purchases. That said, we do appreciate your feedback, and in this case, we've made an exception by issuing a full refund.
As for your concern about product reviews: we do not delete reviews unless they violate our community guidelines (e.g., offensive language, spam, or non-product-related content). We welcome all constructive feedback—including criticism—and many of our reviews reflect a range of honest customer experiences. If your reviews were mistakenly removed, we sincerely apologise and invite you to resubmit them.
We’re genuinely sorry that this experience fell short of your expectations, especially after previously enjoying our products. Our switch in suppliers was made to support growth, and while we know not every change will suit every customer, your feedback is important and will be taken on board.
If you have any further questions or concerns, feel free to reach out directly—we’re here to help.
Best regards,
Sulfit Customer Care
Antwort von Sulfit Clothing
Thanks for your kind review Umair!
Great jeans soft and super stretchy for…
Great jeans soft and super stretchy for once a decent place to buy jeans
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sulfit Clothing
Thanks for your kind review Heman, we really do appreciate it!
Great service, great jeans
Great service and very happy with the jean - a sensible height waist for once so no builder's bum on show.
24. Februar 2025
Better than Zara!
Bought the Premium Relaxed Zip Hoodie in heather grey in size L and it’s absolutely perfect. I was going to order from Zara but found SulFit and gave them a try — safe to say I’ll be ordering again!
6. März 2025
Bewertung ohne vorherige Einladung
Great fitting jeans
Great fitting jeans, I'm usually a 34s in other jeans but if you want that snug tighter fit i would recommend going two sizes below 30s. Best jeans I've purchased.
27. Februar 2025
Bewertung ohne vorherige Einladung
Best fitting jeans iv had for a long…
Best fitting jeans iv had for a long long time . Massively recommend
25. Januar 2025
Great fit and look about to order more
Great fit and look about to order more
16. Januar 2025
Bewertung ohne vorherige Einladung
5 star service,fast delivery best…
5 star service,fast delivery best cargos I’ve bought no issues all good 👍🏻
1. Januar 2025
Bewertung ohne vorherige Einladung
5 stars
Ordered 10+ times from Sulfit, the clothing is spot on and the customer service is impeccable. Would highly recommend to anybody wanting to purchase.
6. Februar 2025
Bewertung ohne vorherige Einladung
High, high quality.
High, high quality. I have bought numerous pieces from Sulfit in the past, a mix of activewear and some more casual pieces suitable for holidays and I have to say when compared to some of the biggest brands in the world, the quality is genuinely so much better. You can tell Sulfit take great pride in their products. The ordering / delivery was also a seamless experience. Highly recommend.
6. Februar 2025
Bewertung ohne vorherige Einladung
Quality company!
Quality company, love their jeans and super friendly staff
6. Februar 2025
Bewertung ohne vorherige Einladung
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