SubaruPartsDeal.com Bewertungen 

Very poor customer service. I strongly recommend avoiding this shop.

I submitted an RMA as instructed after a part was lost during shipping and requested a refund so I could move forward with my vehicle repair. I was told I would be contacted within 48 hours, but no one ever followed up. I reached out twice on my own, and both times they refused to assist.

Now they are claiming the part cannot be returned because it is classified as electronics (coil pack and injector), despite the fact that it is still in its original sealed packaging, completely unopened and never used. To make matters worse, they are now denying that I ever contacted them about this issue.

This is completely unacceptable. I would advise others to avoid this shop entirely.

I would strongly caution anyone considering a large purchase from SubaruPartsDeal.com to understand what may happen if you need to return something.

I placed order VS36183088 on July 31, 2026, which included a Subaru control valve body priced at $975.47, plus shipping. I later determined that I needed a different part and contacted SubaruPartsDeal.com to arrange a return.

I followed their RMA process and the return was approved. Their RMA instructions stated that the 20% restocking fee could be waived if I purchased the correct replacement part from them and provided the new order number. I did exactly that. I placed replacement order VS54181762 on August 24, 2026, provided them the order information, and SubaruPartsDeal.com subsequently confirmed in writing that the restocking fee was waived.

On September 2, they provided me with their own prepaid FedEx return label. I used that label to return the part.

FedEx tracking 876664320129 confirms that the return was delivered to their return location in Reno, Nevada on September 9, 2026 at 12:58 PM.

As of September 28, 2026 — 19 days after confirmed delivery — I still have not received my refund.

I have contacted customer service repeatedly throughout this process, primarily by phone. The pattern has been essentially the same: I’m told that I will receive an email with an update, but the issue remains unresolved.

On September 17, eight days after FedEx had already confirmed delivery, SubaruPartsDeal.com emailed me stating that they still needed to “confirm that the return was received, inspected, and approved” and apologized for the delay.

I continued following up. During my most recent phone conversation on Friday, I was expecting an answer because of what I had previously been told. Instead, I was informed that the matter had been escalated to a manager, with no actual resolution or timeframe for when my refund would be issued.

This is especially frustrating because I did everything SubaruPartsDeal.com asked me to do. I obtained their RMA approval, purchased the correct replacement part from them, provided the replacement order number, received confirmation that the restocking fee would be waived, used their own FedEx return label, and FedEx confirms that their return location received the package.

At this point, they have had the returned part for 19 days and I am still chasing them for my money.

I don’t have an issue with the Subaru parts themselves. My issue is entirely with the return/refund process and customer service. A return should not require weeks of phone calls and repeated promises of future updates after the company has already received the merchandise.

Based on my experience, I would not make another large purchase from SubaruPartsDeal.com. The possibility of having to go through this process again if a return were necessary simply isn’t worth it.

Easy website, best price and fast shipping!

The employees I dealt with Jerry and Rav through the Hicksville, New York location made sure my part was correct for my model of Subaru. And, kept the order moving in a timely fashion so, I received my part as soon as possible.

Great experience all around. My questions to customer service were answered quickly. My order was shipped quickly.

The order had to be split due to part locations.This caused a delay in starting my project.

Redid all the bushings and suspension comments F+R on my 05 STI. Was able to easily find all the new hardware and pieces needed. Very pleased

Parts arrived faster than expected and were perfect!

good price, fast delivery

The past shipped and arrived quickly. Good price. Being OEM the part fit perfect.

The part does what it is supposed to do, and the delivery is fast enough. Great price as well.

Order was exactly what I needed. Shipped timely and fit perfectly

Parts were good quality, and best part is they fixed the customer's issues.
A bundle with the updated parts and fluid would be a better time saver. I had to manually put in all the part numbers.

Correct OEM parts and quick delivery

I got what I needed quickly and inexpensively

Fast service!!!!!!

they had the part i needed, easy secure order, timely delivery, and less expensive than purchasing through a local dealer. thank you!

I recently ordered a intake wiring harness(24010AE08B) and it does not a CTS connector. I would like to exchange it for a good harness. What can you to remedy this