Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... Mehr ansehen
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... Mehr ansehen
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Kontaktinformationen
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, Vereinigtes Königreich
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
Akzeptabel
2028 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
We are sorry to hear about your experience! We hope to better assist you in the future.
Student Universe
Inability to pre-book seats.
28. April 2025
Antwort von StudentUniverse UK
Hi there,
Thanks for your feedback. We're glad some parts went well, but we’re sorry for the trouble you faced. We'll use this to improve.
Student Universe
Generally ok, don’t book through mobile website as system hangs and crashes taking payment, but no booking.
Concern about some booking systems. Directly on PC works fine, via mobile is a concern.
On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded.
Website / PC was ok and booking / payment processed fine.
Stay clear from their mobile website. I should hopefully get a refund at some point.
4. Mai 2025
Antwort von StudentUniverse UK
Hi there,
Thanks for your feedback. We're glad some parts went well, but we’re sorry for the trouble you faced. We'll use this to improve.
Student Universe
I still haven't received my e-ticket…
I still haven't received my e-ticket for an Aer Lingus flight purchased on February 21, 2025 for $915. Please contact me.
21. Februar 2025
Antwort von StudentUniverse UK
Hi there,
We are sorry to hear about your experience. We can see that your confirmation and itinerary were emailed to you on the 21st of February. Our team has also resent the itinerary to your registered email.
Student Universe
Quick easy and cheap to book my flight
29. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
We are sorry to hear that! Unfortunately, we are not responsible in the case of passengers missing their flights.
However, if you do need further assistance please do not hesitate to get in contact with our team.
Student Universe
I couldn't book the luggage at the same…
I encountered an issue while trying to book my luggage alongside my flight, which I believe could be improved for a better user experience. According to the website and FAQ section, it mentions that "oftentimes" luggage can be booked at the same time or afterwards. However, the process of not being able to book your luggage at the same time is frustrating and somewhat impractical.
It would be much more convenient if passengers could book their luggage during the initial flight booking process, just as is standard with many other travel platforms.
I kindly suggest considering a system upgrade that allows for luggage booking at the same time as flight reservations. This adjustment could provide a more efficient experience for customers and align with the expectations of all travelers. Thank you for considering this feedback!
25. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback! We appreciate your suggestion and will look into this change.
Student Universe
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Umer's Review
The price of air tickets were very competitive as compared to others. Wonderful experience
15. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Got info quick and recieved my ticket…
Got info quick and recieved my ticket 2days after! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
14. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Fast and secure
14. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
scammer site
when I book my flight i paid for checked baggage and seats. but in ticket there is no checked baggage and seat numbers. i will never use this site again.
4. April 2025
Antwort von StudentUniverse UK
Hi there,
We are sorry to hear about your experience. We have reached out to you via email to better assist you.
Student Universe
Easy booking system
13. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
The processing time is phenomenal and…
The processing time is phenomenal and the discount is amazing, a student such as myself who loves to travel this account is amazing.
8. April 2025
Antwort von StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.