Strip-Curtains.com Bewertungen 1'451

I placed my order in 10/31/23 expecting them to ship in a few days. Shipping labels were created then canceled but no one communicated why with me so I called customer service and they said it would ship by the 11/15. I requested a faster ship method since the order was so delayed and was told someone would contact me to pay the difference and no one did. It is now 11/16 and I called customer service again today and no shipping Information is available and there is no mention of me asking for another ship method. Waiting for a call back again today to find out where my order is. My credit card has been charged since 11/1/23.

Update: After the final conversation with customer service my products shipped the following day and arrived rather quickly via UPS. I changed the star from 1 to 4 because the product quality is excellent.
Just wish they would communicate better with their customers when there are delays in production/shipping

Perfectly cut material and hardware made installing new strips quick and easy. I used to buy the roll of material from industrial supplier and take lots of time for the job.
Buying the package fit to size is much better and less expensive.

purchased strip curtains in June of 2023 they showed up fast went up easy I ordered then 1 inch longer than the opening in a month over 1/2 of the Curtain pieces had shrunk the most was 2 inches over the door jam . I called the office because the web site says 100% warranty. I got an email back saying a new order was being processed , nothing happened nothing sent , September I called again same thing . October once again nothing the worst customer service I have ever seen from a company. its not like its lots of money its the principle of the whole thing. if your product is crap and your web site says 100% customer satisfaction you should replace or refund a persons money

STAY AWAY FROM THIS COMPANY!!!! Worst customer service I have ever experienced. I placed multiple online orders for bulk rolls of vinyl that were "in stock and ready to ship" that actually were not in stock and every time I called customer service I got the same response " we will notify you when it ships". I waited weeks calling almost every day. Finally had to cancel the orders. Now its going on 6 weeks and they still have not refunded the card I used to purchase. Their response is its "under review by upper management".

TERRIBLE: I placed an order for product that was available on the website, received an email that product was not available and they tried to UPSELL for more expensive product. Order was cancelled. Was promised a refund but of course I WAS NEVER REFUNDED. I will never deal with this company again. STAY AWAY. The last email from Sept 20 stated "I have sent a reminder in regards to refund to "management". Heads up - Emails relating to my order came from both Strip-Curtain and Envirobarrier so they appear to be the same company.

I ordered a door online and paid for it via credit card. Two days later they came back and wanted an additional $185 (a 50% price increase). They said the price went up. I cancelled the order and they agreed to refund my order.
They never refunded my credit card. I made multiple attempts thru customer service and just kept being told my refund was "under review". After 4 weeks I reported it as a fraudulent charge to my credit card company.

This company is a mere dropshipping company, they just basically charge you their margin for a way too bad customer service. The worst I've seen in my life.

I had to contact way too many times Customer Service to send me tracking numbers for the strip curtains. They reply late, and not caring at all about your problem.

It took 3 weeks for a one-of-two-boxes to get delivered. I told them I paid for ground shipping and as it hasn't been delivered on time I need them to send it express shipping. They were responsible I didn't get it on time. Their response: "you paid for ground, if you want it to be sent express, that'll be charged extra".

Not a tiny little pinch of customer service care. It took a week to ship the product when purchased. They delivered half of the product way too late, and instead of trying to improve customer's experience and make things right, they try to charge you an extra. This company needs to be out of business the way they treat their customers.

Overall: buy these on Walmart. It'll be cheaper and much more likely they come from a US company. Stay away!.

Terrible Customer service. I have over 10 emails from them stating credit is being processed. Don’t email Chris,,,, it is a black hole. Run as fast as you can.

Horrible customer service, no communication! Sent several inquiries regarding order and no response. Finally was able to reach someone to cancel the order and they said the order was canceled. Called every day for 2 weeks to see where the refund was. Still confirmed order was canceled but waiting on refund to be approved. After 2 weeks I received an email that my order is going to be delivered after they confirmed it was canceled!!!

Still waiting for the order I placed a month ago no sign of it

Placed an order only to find out that the delivery would be delayed as the components were not available. Would have been nice to have been told prior to placing the order that the material wouldn't be shipped for 3-4 weeks

I placed the order they gave me a delivery date, but didn’t tell me that everything wasn’t gonna come in so now I’m still waiting two weeks later for stuff to come in.

Why send the curtains if you don’t send the hardware to hang them? Ordered twice and both times same thing. Extra 2-3 weeks for hardware even though order shows shipping label printed.

Exactly what I ordered and it looked better than I expected.

Ordering and delivery of product was seamless. Only issue I have is with customer service. Reached out over 1 week ago because product length was short and needed some additional hardware and have yet to hear back. Peter who took my order was great. He even copied my emails I sent to him to customer service. No response!

Took $ 20,000 of our money. Demanded payment in full up front then have been avoiding our calls and emails since. Been ordered over 90 days. Gave us a ship date of June 20th, now its July 19th and no word. I've even written to the President of the organization Chris with Zero response. At this point we are filing a cc dispute.

Great very good service also very good products

Buyer Beware:

Took my cc and charged it. Then wanted almost 50% more to fulfill the order a few days later saying costs had gone up even though aluminum prices are way down from 6 months ago. Told them to cancel and it took about 15 emails and a month to get refunded.

Seems to be a good product and a good price. Better hardware than most. Packaging could be better as the box with the strips had been dropped or thrown multiple times but after laying out in the sun they fixed themselves. The only issue i had were the mounting brackets. The holes are larger than most screw heads and they are not evenly spaced on the ends. Just need a way to review them after 6 months to a year.