Strange The Jewellers Bewertungen 

109
•
TrustScore 5 von 5

4.8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Jo and Jason and their staff are always so friendly and helpful. My watch was repaired within about three days although I had expected a longer wait Excellent service as always

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very reliable store! I had never used them before, but I found them to be very trustworthy. The item I purchased was exactly as expected, and I’m very happy with it. The fit was perfect, so I decided... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My 12 year old daughter had her ears pierced by Marilyn. We highly recommend. Marilyn took time and care to make my daughter feel at ease, and she explained everything really clearly. It was a comfo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve bought many lovely pieces from Jo and Jason over the years, including my wedding rings, so when I needed advice on what to do with my Mum’s jewellery after she passed away, I decided to call in... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juweliergeschäft
  2. auch in
  3. Uhrengeschäft

Vom Unternehmen geschrieben

Established in 1918, here at Strange the Jewellers in Wokingham we believe that jewellery is about more than just the trends; every piece tells a story. Each piece signifies someone's life through the journies they've taken, the special people they met along the way and the memories they have created. We stock a wide selection of our own silver, 9ct gold, 18ct gold, platinum and gemstone jewellery. As well as this we hold a selection of our favourite brands including Fei Liu, Uno de 50, Shaun Leane and Clogau. We are also exclusive stockists of Lucinda King Jewellery! If jewellery isn't your thing, then take a look at our watches from the likes of Citizen, Bering and Elliot Brown.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

109 Bewertungen

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4.8

Alle Bewertungen

(109)

46 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great online shopping experience

We were looking for a specific necklace item, and spotted this on the website on special offer.
Our ordering experience was simple and easy, the necklace was packaged carefully and wrapped nicely, and was exactly what we were after.
The delivery was quick via Royal Mail tracked, and we were happy to shop with them and support a family business.

5. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Thank you so much for your wonderful review! We're thrilled to hear that you had a great online shopping experience with us and that the necklace met your expectations. It's always our goal to provide an easy and smooth ordering process, along with careful packaging and fast delivery. We truly appreciate your support for our family business.

Bewertet mit 5 von 5 Sternen

Ear piercing for my daughter, excellent!

My daughter had her ears pierced by Marilyn, she was excellent, she was great at explaining everything and made my daughter feel at ease when she was feeling a bit apprehensive. She was really calm and made the experience as reassuring as possible. My daughter is really pleased with her lovely new earrings and her certificate. Also the aftercare information and cleanser are really helpful. I definitely recommend Marilyn and strange the jewellers.

25. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Thank you so much Clare for your lovely review and we are so pleased Evie enjoyed the experience and loves her new sparkly earrings. Marilyn and the team at Strange's look forward to seeing you both again at Evie's 6 week check up. Thank you again

Bewertet mit 5 von 5 Sternen

Excellent service

I had my second ear piercing done by Marilyn a few weeks ago and she was so informative about what would happen and the aftercare.
They offer a 6 week check up so went back today and was welcomed by Jo and Marilyn. I chose some more studs and couldn’t decide with so much choice, so had help from Marilyn (thank you).
The whole experience from the first day was wonderful. You can tell how much they care for their customers and I would definitely recommend to anyone to go to them.
Thank you again
Debbie

14. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Thankyou Debbie for your kind words and review. It was an absolute pleasure and so pleased you love your new earrings and we look forward to seeing again soon

Bewertet mit 5 von 5 Sternen

Great service

Great service and brilliant delivery time ( came early) would recommend this seller to anyone and I will most definitely be using them again

23. August 2024
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Antwort von Strange The Jewellers

Thank you so much for your wonderful review! We're delighted to hear that you were pleased with our service and the speedy delivery. Your recommendation means the world to us.

Bewertet mit 1 von 5 Sternen

Not for nose piercings!!!!

I had my nose pierced there a month ago.
The stuff they used was a stud with no backing inside the nose which i was a bit surprised by, and they gave me a stud with the branch at a right angle for in a few weeks times when the piercing was healed.
After only 3 days, as the swelling had gone down, the stud fell down the sink as i was washing my face.
That was unlucky but i thought id now have to put the other one they gave me, but this turned out to be absolutely impossible as the piercing was not healed at all and trying to insert a stud with a branch at a right angle was extremely painful.
Because this happened on a sunday evening, and the jewellers were closed, i decided to put in a nose ring that i had bought for when the piercing was healed, knowing that it might not be hypoallergenic, but i didn't want the piercong to heal overnight.
The day after the jewellers were closed so i sought advice at a specialist peliercer and they said to keep the ring in as i would be making it worse by chamging it yet again.
Fast forward 2 weeks and i had developed a big nose bump, even though i had followed all the hygiene recommendations etc.
The bump finally went down after 10 days of sea salt water soaking, but came back again as soon as i stopped the soakings.
I went to a specialist piercer again today to have it closely looked at and they confirmed that the piercing had been done at a wrong angle and that no matter what i did the bump would always come back, so i had to take it out and wait that it heals before i coyld do anything else.
All in all not a positive experience, and money down the drain!!!

Edit as I can't reply to the shop's response : I went on holiday the following Tuesday after I had my piercing done and your shop is closed on Mondays which is the reason I had to seek advice elsewhere than at your shop.
I diligently took care of my piercing after it was done but with hindsight, it was obvious that a stud with no backing inside the nose was not going to stay put, and so I should have questioned your choice of jewellery further before going ahead.
In fact, this is not common practise amongst people whose job is to do nose piercings.
Also, I find interesting that you are considering every potential fault of mine possible to explain the fact that the nose bump kept reappearing BUT a fault on your part...
The fact that you are a family owned shop that has been opened for 100 years doesn't have anything to do with the matter at hand BTW.

25. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Dear Celine,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that you’ve had difficulties with your nose piercing and that it has resulted in a one-star review without the opportunity for us to address your concerns directly.

We would have appreciated the chance to speak with you and review your situation before it escalated. As a family-owned business with over a century of experience, customer satisfaction is our highest priority, and we take all feedback seriously.

Regarding the irritation bump you experienced, we understand how frustrating this can be. Bumps on a nose piercing are unfortunately common, often due to normal inflammation immediately after the piercing. However, if they persist, it could be due to factors such as improper aftercare, an allergy to the jewellery, or using incorrect jewellery like a hoop before the piercing is fully healed. It's important to wait until your nose piercing has fully healed before switching from a stud to a ring. We would have liked to have examined the piercing ourselves as we were surprised to hear that another piercing specialist suggested it was done at the wrong angle. Our piercings are performed by trained and experienced professionals who take great care in ensuring proper technique.

Again, we wish you had given us the chance to assist you before resorting to a review. If you would like to discuss this further or if there’s anything we can do to rectify the situation, please don’t hesitate to reach out.

Kind Regards,
Jo Hughes
Business Owner

Bewertet mit 5 von 5 Sternen

Lovely earrings

Lovely earrings, beautifully packaged and promptly sent.

13. August 2024
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Antwort von Strange The Jewellers

Thank you for your review Nicola. We are so happy to hear that you love your new earrings!

Bewertet mit 5 von 5 Sternen

Have used this jewellers several times…

Have used this jewellers several times and always have excellent service. Lovely pair of Clogau earrings bought in the sale using their click and collect service, which they’d put in an attractive gift bag.

6. August 2024
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Antwort von Strange The Jewellers

Thank you so much for your lovely review it is always a pleasure

Bewertet mit 5 von 5 Sternen

Exceptional service

Exceptional service. Placed my order and received an email to confirm the details. Later the same day I had another email to let me know my order had been shipped together with a Royal Mail tracking number. Parcel was delivered the following morning at 8-30am less than 24hours after placing my order. Very happy customer.

30. Juli 2024
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Antwort von Strange The Jewellers

Thank you for you kind review we are so pleased you are happy with your purchase

Bewertet mit 5 von 5 Sternen

Clogau Gold ring

I ordered beautiful clogau gold ring on a Sunday, it was delivered following Wednesday, arrived in clogau gold box which was well wrapped, I will definitely be purchasing from Strange Jewellers in future, I would highly recommend if your thinking about it do it , their brilliant.

20. Juli 2024
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Antwort von Strange The Jewellers

Thank you so much for your wonderful review! We're thrilled to hear that you love your Clogau gold ring and that it arrived quickly and safely. It means the world to us that you're happy with your purchase and that you would recommend us. We look forward to welcoming you back to Strange the Jewellers in the future. Thanks again for your kind words! 🌟

Bewertet mit 5 von 5 Sternen

Got my ears pierced today by Marilyn

Got my ears pierced today by Marilyn. Amazing experience - there was a great selection of earrings to choose from too. She was really knowledgeable and did a great job. The whole process was so simple and pain free. Highly recommend.

23. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience getting your ears pierced by Marilyn. It's great to know that you liked our selection of earrings and found the process simple and pain-free. Your recommendation means a lot to us, and we look forward to welcoming you back to our store in the future.

Bewertet mit 5 von 5 Sternen

Fabulous!

I ordered from Strange the Jewellers on a Saturday and it was delivered the following Monday. The earrings were beautifully wrapped and the package contained a thank you card and some Love Hearts sweets. Exceptional service! I highly recommend Strange and would definitely order from them again.

6. Juli 2024
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Antwort von Strange The Jewellers

Thank you so much for your wonderful review! We are delighted to hear that you were pleased with the speedy delivery and the little touches we included with your order. It's fantastic to know that you enjoyed the earrings and our service.

Bewertet mit 5 von 5 Sternen

Fantastic ear piercing experience

Took my daughter to have her ears pierced and it was a fantastic experience. They have a private ear piercing salon upstairs so there wasn't loads of people watching, like you have in other shops. We were told how the piercing would work, everything was done so hygienically and carefully. There was a great selection of earrings to choose from for piercing, my daughter was super excited to be able to get pink sparkly earrings! She even got a certificate which was lovely. I ended up getting a second piercing for me as well at the same time. We got clear instructions and sone cleaning solution for the aftercare and to top it off we left with a 20% off voucher for our next earrings and some sweets too 😂 Fantastic experience for children and adults alike. Will definitely be back. Highly recommend.

13. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Thank you for your heartwarming review! We are thrilled to hear that you and your daughter had such a fantastic experience with our ear piercing service. Our private salon is designed to provide a comfortable and private environment, so it's wonderful to know it made a positive difference for you!

Bewertet mit 5 von 5 Sternen

Was delivered next day

Was delivered next day, good quality jewellery. This is the 2nd order and will order again

8. Februar 2024
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Antwort von Strange The Jewellers

Thank you for the lovely review Cheryl!

Bewertet mit 5 von 5 Sternen

Ear Piercing- Excellent!

Had my ears pierced by Lizzie...what a star! Reassuring, gentle and very helpful. She also helped me select some hoops and put them in for me (it was a fiddly process). Thank you so much. Would highly recommend.

13. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Strange The Jewellers

Thank you so much for this lovely review Sam!

Bewertet mit 5 von 5 Sternen

First time purchase , won’t be the last !

I stumbled across Strange The Jewellers while looking for silver cartilage earrings and it was the only website that had exactly what I was looking for ! I was hugely impressed by the large range of cartilage jewellery but even more so by the next day delivery given how close to christmas I ordered the products !

20. Dezember 2023
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Antwort von Strange The Jewellers

Thank you so much Freya. I hope you has a lovely Christmas. We are so glad you love our range of cartilage studs as much as we do. We are always looking to add more styles!

Bewertet mit 5 von 5 Sternen

Gift with gift bag

Gift was received with gift bag and info within 3 days of ordering. Item was a clogau ring ..identical to picture on line and better than expected for the reduced price paid. Plus added bonus a thank you card and 2 packets of sweets!

29. November 2023
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Antwort von Strange The Jewellers

Thank you so much for the lovely review! We are so glad to hear that you love your Clogau ring. We hope you have a lovely Christmas! - The team at Strange the Jewellers

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