Dionne was so helpful, getting started was hassle free. Facility is great, easy to access and navigate. Plenty trolleys to transport items to and from vehicles, goods lift to upper floor easy to opera... Mehr ansehen
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Das sagen Bewerter
Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... Mehr ansehen
Unternehmen hat geantwortet
Stefini was really friendly and helpful from the start, made everything easy and straightforward. You can tell they care about good service. The office itself is great value for money, especially comp... Mehr ansehen
Unternehmen hat geantwortet
The staff Danielle and Rachel over at Glasgow Cambuslang made my experience a breeze. Always responsive to communication and the site was well maintained. Would definitely use again.
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Kontaktinformationen
1 Macdowall Street, PA3, Glasgow, Vereinigtes Königreich
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4.5
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794 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
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DO NOT RENT A STORAGE CONTAINER
DO NOT RENT A STORAGE CONTAINER! I rented a storage container at the Grangemouth site from Nov 2024 till March 2025. When I first contacted storage vault I ask the usual question “is the container water tight?” as I’ll be storing furniture and some electrical items. “They advised yes!” The week before I went to vacate, I found water in the unit and also water droplets on the ceiling. I reported this and contacted the insurance as it damaged all my furniture and some electrical items. They come back and said I wasn’t covered as it was condensation that caused this and not water ingress. They took till June to resolve the matter and gave me those findings. When I had to pay for another removal company to collect the damaged items. I found more water coming in. The containers are not lifted off the ground and too close together which means no adequate airflow to stop condensation and water ingress.
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Dear Julia,
Thank you for your review. We're genuinely sorry to hear that you were disappointed with your experience at our Grangemouth site.
We understand how upsetting it can be to discover damage to your belongings. While all of our containers are weatherproof and maintained to prevent water ingress from external sources, condensation can naturally occur inside metal containers — particularly during fluctuating weather — and unfortunately, this is not something that can be entirely prevented.
Our storage units are ventilated to industry standards to support airflow and help reduce the risk of condensation. However, as condensation is a naturally occurring environmental factor, we do recommend that customers take additional precautions when storing moisture-sensitive items, such as using protective covers. Our team is always available to offer guidance on best storage practices.
We're sorry to hear that, following your report, the claims team was unable to approve compensation due to the cause being condensation, which is typically not classed as water ingress or structural failure.
We’ve shared your feedback with our facilities team and will continue to monitor conditions at the Grangemouth facility to ensure our high standards are maintained.
If you would like to discuss this further, please don’t hesitate to contact us on 01324468588.
Kind regards,
Michael
Storage Vault
Short term storage
I only need short term storage prior to moving house and can't fault Storage Vault Stirling. The whole process from beginning to end was quick and easy. I'd definitely recommend and would use again if required
16. Juli 2025
Bewertung ohne vorherige Einladung
Storage rental
Lisa and Rachel were lovely they answered all our questions kept us upto date with renting the storage. Explained everything and were are great support. Lisa took us round the available units and allowed us to choose what would be best suited to our needs. The communication was fab also. Would defo use again.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Jacqueline,
Thank you so much for your lovely review. We are so glad to hear you found us a great support and we explained everything well! We hope to see you back in future
Kind Regards
Rachel and Lisa
We've used Storage Vault for around 3…
We've used Storage Vault for around 3 years and have always found the service to be fantastic. The units are clean, accessible and the location well maintained and looked after.
The staff are fantastic and always answer queries quickly and fully.
We also found the options to be really flexible, and on more than one occasion we were able to flex our unit size on the same day based on the changes in our needs.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Thank you for taking the time to write this wonderful review, Jamie. We are happy we were able to help you and that you liked our facilities. It was our pleasure having you store with us.
Jill & Colin
Team Dundee
Very helpful and friendly staff
Very helpful and friendly staff. Great facilities always clean and no problems at all.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Thank you for your fantastic review. We are so pleased to hear you were happy with our facilities and staff.
If you ever need storage again, you know where we are!
Jill & Colin
Team Dundee
Atrocious customer service. Profit over honour and care
Having been at the Coatbridge branch in September with 1 unit to begin with before adding 4 more I had originally enjoyed a good speedy service. They very accommodating. Unfortunately, recent issues have left me very disappointed.
It has came to light they operate with a dynamic pricing model unlike other companies which means you never know what the price is going to be from one day to the next. I was never informed of that and as an expanding company that does not allow me to plan and budget. Upon recently wanting to add a 6th unit on I was quoted a price that was was almost 100% more every month. I flagged my disappointment with this but ultimately wasn't taken on board.
The next issue, 1 week after the complaint was another pricing issue which lacked compete transparency. They quoted me short term 2 weeks storage and decided to change the price last minute without notice once I confirmed the duration. They said I had taken too long to reply so they changed the rate they were charging.
It's been such a shame as well as things had been going really well but now I am appalled at their approach and lack of care for customers I will be looking elsewhere.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experiences with our Coatbridge branch have not lived up to the standards you initially received and rightfully expected.
We’re pleased to hear that your initial service was positive and appreciate your loyalty in expanding your storage with us. That makes it all the more disappointing to learn that recent pricing and communication issues have caused frustration.
To clarify, we do operate with a dynamic pricing model, which is similar to many providers in the self-storage industry. This allows us to remain competitive and adjust to local demand. However, we fully understand how this can create challenges when planning long-term, especially for growing businesses like yours. We also regret that this wasn’t communicated more clearly at the outset.
Regarding your recent inquiry about a sixth unit and the quoted pricing, we apologise if you felt your concerns weren’t properly acknowledged. Our team should always strive to be transparent, responsive, and fair, and we fell short in this instance. Likewise, any changes in quoted rates due to response delays should have been clearly communicated before any adjustment was made. We are reviewing this internally to ensure this doesn’t happen again.
We truly value your feedback and regret that this experience has led you to consider alternatives. If you’re open to it, we’d really appreciate the opportunity to speak with you directly to see if there’s anything we can do to regain your trust.
Thank you again for your time and your past business with us.
Warm regards,
Michael
Storage Vault
Excellence from SV Dundee once again
Colin & Jill provide excellent service once again. This is the 2nd consecutive year I have used storage vault Dundee for my son moving between flats while at uni. The guys and gals and SV Dundee have been super helpful and efficient getting us setup with locker. Great facility and defo would use again
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Thank you for the fabulous review, Paul. We are delighted you came back to us for a second year. We aim to provide the best service and facilities to our customers.
We look forward to welcoming you and your Son back next year!
Jill & Colin
Team Dundee
I used Storage Vault at the East…
I used Storage Vault at the East Kilbride Peel Park site for around a month while moving house, and the whole experience was excellent. The facility is clean, secure, and easy to access.
A special mention to Nyree, who was friendly and extremely helpful throughout. She made the process feel straightforward and was great at handling any queries I had.
Would definitely recommend Storage Vault to anyone needing short-term storage during a move!
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Michael
Thankyou for leaving us a 5 star review. I am pleased to here that your experience was excellent and that you found the facility to be clean, secure and easy to access. We pride ourselves on delivering the best experience to all our customers and thank you for mentioning that you would recommend us to family and friends.
Nyree
Storage Vault
Great Staff
An easy to access location with absolutely fantastic staff. Great pricing too.
Colin and Jill have been totally amazing over the years I have used their storage facility.
Highly Recommended.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Grant. Thank you for taking the time to leave a great review. It is always good to hear that the service you received was to a high standard. Thank you for storing with us in Dundee and all the best for the future. Thank you from Team Dundee Jill and Colin.
Was over today Lisa took me through the…
Was over today Lisa took me through the requirements to rent a unit was treated in a professional polite helpful manner thank you
24. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Peter,
Thank you for taking the time to leave our lovely lisa a trustpilot review. Its great to know the customer service was helpful and lisa talked you through all relevant information
Kind Regards
Rachel and Lisa
storage unit in paisley…
Signed up for a storage unit in paisley and I have to say Jordan they who went through everything with me couldn't of been any nicer - explained everything to me which I was happy with signed up for my unit in no time.. quick and easy to do .Jordan was a really well informed guy .impressed with how he handled my needs today so big thank you to Jordan!!
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Andrew.
Thank you for taking the time to leave us this great review, Im glad to hear Jordan made the experience quick and easy for you and were pleased to have you storing with us.
Thanks again
Stefini and Jordan at Paisley
Great Storage facility in Dundee
Great facility in Dundee, easy to access and conveniently located. Ideal for what we were looking for and at a competitive price.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Alan. Thank you for taking the time to leave a review. We are glad that you were happy with our facility and pricing. Thank you from Team Dundee Colin and Jill.
Hassle free
Went in spoke to two lovely ladies within minutes had the storage I was looking for got first two months half price absolutely hassle free.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi There,
Thank you for taking the time to leave a review for our Cambuslang branch. Its great to know you found our service hassle free and you enjoyed our half price offer over the two months.
Kind Regards
Rachel and Lisa
Jordan was extremely helpful
Jordan was extremely helpful. He allowed us to view 2 separate storage vaults, so that we could decide which size was best suited to our needs. He responded to queries promptly and completed the necessary paperwork really quickly. I would definitely recommend the Storage Vault to anyone who needs extra storage space.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Anne.
Thanks for taking the time to leave us this great review. We are always please to hear our staff have provided great customer service and also to help you along with your enquiry.
Thanks again.
Stefini and Jordan at Paisley
My belongings were kept safe and dry…
My belongings were kept safe and dry for the time they were held there. All the staff I spoke to were all very friendly and helpful. Thanks again
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Jennifer.
Thanks for taking the time to leave this great review.
We were very happy to help you with your storage and please recommend us to all family and friends.
Take care
Stefini at Motherwell
Great service and help from Lisa
Great service and help from Lisa .
Would defo recommend
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Karen,
Thank you very much for taking the time to leave Lisa a review for our cambuslang branch it is much appreciated
Its always great to hear you would recommend us and you found the service helpful
Kind Regards
Rachel and Lisa
We needed a larger size storage because…
We needed a larger size storage because of a home move so we decided on storagevault East Kilbride.
At first we spoke with Yvonne who was extremely knowledgeable and helpful on sizes of units.
After we had a look around we decided on the Peel park units in East Kilbride.
We were not disappointed,the unit we chose was a great size and was half price for the first two months.
We had the luxury of having 24hour access to our unit and in office hours you had the help of Nyree who was on site.
We had our unit for about 3-4 months and it was a godsend because we could gradually move items from our house to the unit.
Overall,a great experience and wouldn’t hesitate using Storage Vault in the future.
The communication and help from Nyree and Yvonne was second to none.Outstanding customer support.
Thanks 🙏🏻
Chris and Annemarie
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Chris & AnneMarie
Thank you so much for taking the time to leave us such a fantastic review.
It was a pleasure having you and your family as tenants, We are so pleased to hear that you had a great experience at our East Kilbride site. We pride ourselves on delivering the best service and support that we can during your stay with us.
Please do not be a stranger and when passing by pop in and say hello.
Thanks Again
Nyree & Yvonne
Great for those moving house
Had a short turnaround when moving house, Storage Vault Coatbridge were not only very reasonably priced, but are located in an ideal spot near the motorway. Plenty of time throughout the day to access your unit, using your code for the gate. CCTV cameras everywhere give you peace of mind that your belongings are safe. It made moving a lot less stressful. Hopefully I won't have to move again any time soon, but if I do, I'll be using their services again. Would definitely recommend.
5. März 2025
Bewertung ohne vorherige Einladung
Paisley Storage Vault
This is the third time I have rented a unit
In Paisley
Deborah and Ash were brilliant
Alasdair Burns
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Alasdair,
Thank you for taking the time to leave us this lovely review on your experience with us at Paisley.
We are so happy to have you back with us and glad that you are again happy with the service provided and it was great catching up with you both the other day :)
Thank you once again for choosing to store with us we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah, Jordan & Ash team Paisley.
East Kilbride Storage Vault
We've had a store at East Kilbride for the last few years. I'm always impressed with the staff (currently Nyreen & Yvonne), how well kept the facility is, and how safe it feels when you in the storage areas. Everywhere is brightly lit and clean. We've had artwork and paper in store and the controlled temperature and good airflow mean nothing has become damp or mouldy. Well done team and thank you!
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Storage Vault
Hi Sue.
Thanks again for taking the time to leave us this fantastic review.
We do work hard to ensure our facility is clean and ready for all our customers.
Please recommend us to all family and friends.
Nyree at East Kilbride
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