Steven Eagell Toyota Bewertungen 

Bought a car from them after a video viewing and agreement that all the bodywork repairs would be undertaken. Paid a deposit and was told a likely date for delivery but date not fully confirmed.nobody contacted me to confirm actual delivery day and I had to ring on the day that had been mentioned to be told it was on the way. The car arrived on 17th Feb and although some of the bodywork issues had been resolved there were still deep scratches on the same door. Car was rejected. I am still waiting for return of my deposit. I was told this would be refunded by March 8th at the latest, no sign of it yet. It should not take this long

I purchased a new lexus RX450 in February this year and at handover teh service and treatment was very poor. I was only given 1 key and told they had no idea when a second key would be available, ( If you lose the 1 key you can no longer use the car)
Alos I wa stold there were no lockingwheel nuts for teh car. having complained about this for sometime the salesman Dean went off and found some which then took 30 minute sto fit.
finally I was asked to sign some forms which I was unable to view as they were not available on their Ipad or could not be printed out on the computer. I refused and was told I could not have the car even though I had paid for it and the forms I was supposed to sign related to insurance products that I did not even want. The experience with the handover salesman was very poor and I will not bebuying another Lexus from them or any other lexus dealer in the future. incidently this was my third Lexus purchased from this dealership and as I hav ewritten it will bemy last.

This is for Peterborough. The service is fantastic. The staff brilliant. Give them a 10 out of 10 for everything. I have just got 4th car from them. Won't go anywhere else. The sales team go above and beyond and ate so helpful and polite

During my recent purchase, Toyota Steven Eagell -Peterborough car sales staff provided an exceptional customer experience. My sales representative, Abdul, was knowledgeable, professional, and dedicated to ensuring I found the perfect car for my needs and budget. His transparency and honesty made me confident about purchasing from Steven Eagell Toyota. I highly recommend Abdul and the entire team to anyone in the market for a new vehicle.
Thank you for your great work, Abdul.

I bought a Toyota landcruiser for £25200 from Steven Eagell at their Tamworth branch, via telephone. I dealt with Zaim Aziz, who was pleasant to deal with, it was a pity that's where my good experience ended.

I have a great relationship with Johnsons Toyota in my home town, their customer service is excellent. I have bought three Yaris's from them over the past eight years. I expected the same level of experience fron Steven Eagell in Tamworth, how wrong I was!

The car was delivered on a Sunday afternoon, stupidly, I never examined it before the delivery guy left. When I did inspect it I was shocked to find that one of the fold down seats did not work and the front cup holder didn't open, but that was not the end of my poor experience.

The driver's carpet was very dirty with mud, they hadn't supplied the mats they said they would, or even put a piece of paper car valeters use to protect the carpet
Unfortunately, worse was to come.

The rear seat that did work was in the down position, when I put it upright, I found that it was covered in green mould. I then checked the rest of the car and found hair and detritus in the rear cup holder, what looked like dried milk on the centre console and paint on the back of the driver's seat.

I immediately phoned Zaim,
he was very apologetic and maintained that he had inspected the vehicle on the Friday prior to delivery. I questioned his assertion, given that green mould doesn't grow in two days.

Anyway, I gave Zaim a chance to rectify the problems and he said he would ring me on Tuesday morning with an update, as his day off was Monday. He never rang on the Tuesday, so I contacted Steven Eagell at 3pm. They said he had gone to collect a car from Milton Keynes, but he'd back within the hour and he would call me, he didn't. I was so annoyed that he had prioritised collecting a car over dealing with a very irate, disappointed customer.

I phoned Zaim at 4.30pm and rejected the car. Zaim tried to persuade me to keep the car but I said I had been prepared to give Steven Eagell a chance on Sunday, but that had gone the minute he chosen to not keep his promise.

Zaim once again apologised and said he would arrange a refund the collection of the car. The service didn't get any better. The car was not collected until Saturday 5th
October and after phoning and emailing them through the following week. They refunded my money back to me at 8pm on 12th October, however, it was £500 short, I only received £24700.

I had bought a set of car mats for the Landcruiser but I had left them in the packaging. I asked Ashley if he would compensate me £40 for them as I had no need for them, he said he would arrange that. I said I would leave them in the car. So I'm £40 out of pocket for them, as well as a £35 for a month of car tax.

I immediately emailed Ashley Gaskin, who is the sales director of Steven Eagell, whom I had been dealing with since 8th October, but he has chosen to ignore me. I'm still waiting for a reply from him.

I apologise for the long winded review, but I felt it necessary to try and give you an honest account of my experience with Steven Eagell in Tamworth. It's a pity I can't post the pictures I took.

excellent service from every body especially jake gilmore would use again nothing was to much trouble

They did my Aygo service in last April. There was a charge for changing Cabin Air Filter, 13.59 pounds.
Since the service, I realised that some dry leaves are coming through ventilation nozzles.
I had a search and find a comment in Aygo club, that this type of Aygo has not got any Cabin Air Filter.
So I was feeling if they serviced my car at all or properly.
I spoke to the branch and they said that they can't help on that so this is what ever is.
I submitted a complaint through Steven Eagell website. It is in the website that it takes a week to reply so imagine I am driving this car in M1, M40 and M25 everyday that I am not sure if it is safe to drive. Very bad feeling. I never use their service again.
Meanwhile, when you write to them, do not wait, because they do not reply... you have to call them.

Babak

Tamworth branch was a pleasure to deal with. We made a purchase of a nearly new Yaris Hybrid and liaised with salesman Zaim Aziz. Throughout the trade-in negotiation, financial transaction, and collection of the keys, he was excellent. So too were his managers who introduced themselves. A really great purchase experience. Thanks to Zaim and the team at Toyota Tamworth. Love our new Yaris!

Our visit today to the Steven Eagell Toyota Peterborough caused some misunderstanding, however the sales person Jess and her manager Mohammed Abbasi were able to resolve the matter calmly and effectively. Appreciate their understanding of customer confidence.

I have brought car from toyota before and had trouble with the salemen who get my order wrong so a manager had sort it out. He give me a free service this is not the first time I have brough new car from the same dealer I have anew car coming I have be given 4 differts days when the car will be here they have had 5 months to sort it out. I put my car in for exchange we agreed on £20.000 pounds but when I got hpme and looked at the paper work they have put down £19.200 which is £800 short then we agreed on.

This dealership is not the closest to my house; but purchased Toyota Yaris Cross because of the customer service and genuine nature of Saif. Faultless from beginning to end. Cheers - great car too!

Karen very helpful and all ways busy and very professional.

We dropped our RAV4 for MOT with Watford Steven Eagell on 28/05/2022. When we were at the garage to collect the car, Rayan from customer service informed us that one of their other customers hit our car while reversing and had made a reasonable size dent and a crack on the front bumper.
Rayan started apologizing for what has happened and assured us that Steven Eagell will resolve this matter amicably and someone from the repairing department will get in touch with us in a day or two.
We have asked him for the registration number of the vehicle which was involved in the accident but Rayan refused to provide us with this information blaming GDPR. Rayan has issued a letter explaining what has happened and assuring us about getting the car repaired
We received a quote from Toyota’s body repair center within a week but we haven’t heard anything from Steven Eagell for weeks. When we tried to contact Rayan, he refused to attend the call and never bothered to return the calls. After a couple of weeks when we got hold of Rayan, he refused to accept anything he promised and handed over the file to his senior, Dipesh Maru
At least it took 6 weeks for us to reach up to Dipesh Maru from the date of the incident.
We have been repeatedly asking for details of the car which was involved in the accident to enable us to make an insurance claim but to date, Steven Eagell refused to provide the required information
We also requested the CCTV footage of the incident, Dipesh Maru has informed us that CCTV footages are no longer available. In the absence of CCTV footage, it is quite clear that the claim needs to be made against Steven Eagell’s own insurance.
When the car is protected under the law of bailment while it is at the garage, which means that the garage is responsible for taking reasonable care of the vehicle while it is in its possession. Under the law of bailment, you may be able to claim compensation from the garage if your car is damaged, stolen, or lost while in their care.
In general, it is quite evident that this franchise doesn’t look after its customer's interests and is not at all transparent with its dealings.
We have now requested Steven Eagell’s insurance details to make a claim and if we don’t get this information, we have no other choice but to start a legal claim against the garage
Based on our experience, please keep yourself away from Steven Eagell Toyota Franchise
I will keep everyone updated about the progress

Just been stopped by the police to be informed my vehicle had no MOT. Luckily I had the receipt from Steven Eagell to prove I had paid for it and they let me off but requested I raised this as breach of conduct with VOSA. Appalled that they can make such a mistake and narrowly escaped £1K fine. Honestly lost all trust with company.

I popped in Steven Eagell Colchester to browse some cars for a replacement for my Mazda 6 estate, they told me my Mazda was not worth much being a 5 year old 77k estate and they would not payout the £7400 i was asking for settled on £6700 They would only Match WBAC price plus £200, then see them trying to sell it for £11,000, a week after.. complained to them about there dishonest and rip off sales tactics i was kept waiting most of the day waiting for the manager to come out of a meeting. There was alot of pressure selling trying to get me to take out other products that where complete rip off, even when i asked all the products to be taken off the manager would not remove gap insurance. i spent 4 hours in the dealer ship which was obviously deliberate as they knew i had to be away by 6 so another pressure selling tactic, I picked up the Rav4 ( 2020 design) and exchanged my car and drove a few miles to home and then noticed both front tyres where damaged with rips in tread and side wall, my own fault for not checking before i drove away from the dealer, there was no hand book and was told to just download one, I complained to them about the part exchange and was basically told 'you signed the contract what we do with the car after is non of your business' a massive F U to a customer who had just spent 33k with them, Once they have your money and my god they try to squeeze every penny out of you they dont give a crap. The car itself is lovely the actual sales person i dealt with was great but every single thing had to be passed to the manager who i never saw, They even charged me £50 for Matts as the RAV4 didnt have any. I thought by using a large established Dealer would mean better customer service than a normal used car dealer but i was wrong and naïve. Do not use these dealers there is no moral standards and if they can rip you off they 100% will, I shows the lack of customer service from looking on trustpilot not one bad review has had any sort of comment on from Steven Eagell

In May 2019 I bought a Toyota Auris from Steven Eagell Bedford with fixed installments over 5 years (agreement number 000030959291). I signed the contract digitally and I got the car. Omar, the salesman, told me the car is fully checked and serviced, for peace of mind. After 2 hours I noticed the cracked windshield, the filthy pollen filter and the faulty USB ports. I went back the following day and asked him what his definition of fully checked and serviced is. He apologised and they fixed all the issues. In the meantime I received an email with the digitally signed contract, a PDF which I couldn't open for some reason but I was never suspicious because I knew the contract by heart, I'd read it with my wife multiple times before signing it. Now, after 3 years, I got an email from Toyota Financial Services that my contract is over and I need to pay a last installment of £5000 or I can re-finance with double the interest rate or give up the car and start installments for another one. Don't be stupid like me, don't trust the people selling you the car. Check the car very well before buying it and ask for a printed copy of the contract. Read it before signing even if you read it on a screen minutes before. One click and the terms of the contract are changed.

My complaint has been overturned as an accident, Senior Management doesn't care that they broke the law and put me in danger, driving an unregistered vehicle.

I don't trust Steven Eagell, therefore have moved to Toyota Jemca, Edgware Road to be serviced from now on.

Disgusted at the casual and rude attitude and showing no morals for putting me at risk!

Recommend caution ⚠️ with this organisation.

Edmund Leung
Thu 27/01/2022 15:08
For your records I called the DVLA today at 13:43 on 0300790 6802, they confirmed they had not recovered any notification to change the registered keeper and nothing on their records going back to June 2021.

Edmund Leung.

From: Edmund Leung
Sent: 27 January 2022 15:02
To: feedback@steveneag*ll.co.uk
Subject: ***Urgent - Complaint - St Albans branch***

Good afternoon,

I am sad to report the following after trading in my RAV4 (newly purchased from MK 2019) to St Albans June 2021 for my Corolla. My V5C was handed into St Albans for them to process the change in registration.

Having finished my call with the DVLA (speaking to a Mark) just now, the DVLA explained the vehicle is still registers as "Motor Trader". I was shocked to find that after nearly a7 months have passed and I have been driving in a vehicle no registered to me.

I called St Albans the staff are far too casual and brushed aside the severity of the problem, Amir called to say they had nothing on file to confirm they had actioned the transfers of registered keeper back in June 2021 because it's actioned on DVLA website. However, any government website HMRC, passport office will issue a notification to confirm an action has been processed, it is standard procedure.

When I asked Amir for date and time to confirm he could not provide it and simply fell back on the excuse "it was done over the internet", highly casual and brushing the severe nature of the wrongdoing that put me into and unforgiving situation driving in an vehicle registered to another party i.e. Motor Trader.

The Leungs are longstanding customer's of St Albans, from Harpers to Wayside and finally Steven Eagell. This severely impacts the trust I place in Steven Eagell as a brand, I trusted St Albans to get the job done they took my previous V5 and did not action the transfer of registered keeper for 7 months.

I do not want to think of the outcome had I been have been stopped by the Police.

Edmund Leung

I have the worst experience with this car dealership. They are dishonest and don't take responsibility for missold. Don't recommend this company.

The Romford branch is awful - avoid! They took a £500 deposit without saying that it is non-refundable (other dealerships do not do this). The date is was due to kick up the car it was not ready and I had not been contacted by the dealership to inform me of this. Having had this experience I asked for my deposit back, which led to some very 'assertive' members of staff all telling me I cannot have a refund and need to continue with the purchase. The centre principal has not even responded to my last email which was at least two weeks ago.

I went to Steven Eagell Toyota in Shirley, looking at options and with the thoughtful guidance of James Gibbs we decided on a good second hand RAV (2 years old)excellent condition as opposed to a new model. My wife and i felt that James listened and searched for the best options very impressed, if the vehicle is as reliable then all is good, many thanks
Andrew Malkin