Steptwo Bewertungen 5

Antwort von Steptwo

9. Apr. 2026

Hi Frank,

We're sorry to hear you felt the content didn't match your expectations - that's genuinely not the experience we want anyone to have. We take this seriously and would like to understand exactly what fell short for you. Please reach out to us directly at support@steptwo.ai so we can make it right.

Every piece of feedback helps us improve, and we appreciate you taking the time.

Best,
StepTwoAI Team

Antwort von Steptwo

6. Apr. 2026

Hello friend,

Thank you for the feedback, and we're sorry for the frustration. We've looked into your account, and the $39 charge was an automatic subscription renewal, disclosed at sign-up in our Terms of Service and on the checkout page.

That said, we'd like to resolve this for you. Please contact us at support@steptwo.ai referencing this review, and we'll cancel your subscription and review your account for a refund of the most recent charge.

We appreciate you raising this and giving us the opportunity to make it right.

Best regards,
Step Two Team

Antwort von Steptwo

27. März 2026

Hi there,

Thank you for sharing your feedback - we're sorry your experience didn't meet expectations.

Content quality: Our courses are updated regularly based on learner feedback. If there was a specific course or lesson that felt off, we'd genuinely appreciate knowing which one so we can improve it.

Cancellation: We process all cancellations through our support team — you can reach us anytime at support@steptwo.ai and we handle requests promptly, typically within a few hours.

We never want anyone to feel like their money or time was wasted. Please get in touch with us directly so we can look into your account and make this right.

Best,
Step Two AI Team

Antwort von Steptwo

27. März 2026

Thank you!

Antwort von Steptwo

10. März 2026

Dear Milla,

Thank you for taking the time to share your experience. We take all feedback seriously, and I'd like to address your concerns directly.

First, I want to confirm that your subscription has been canceled, as you requested through our support team. We absolutely process all
cancellation and refund requests — our satisfaction guarantee is genuine.

Regarding your specific points:

On the course content: Our courses combine interactive text lessons, AI exercises, and video content. Lesson length varies — some are quick, focused exercises, while full daily modules are designed around 10-minute sessions. We're continuously expanding and improving content based on learner feedback.

On the subscription: Our checkout page includes a clear disclaimer stating the charged amount and the recurring nature of the payment. We understand this may have been easy to overlook, and we appreciate the feedback — we're always looking to make this even more transparent.

On customer support: Our support team is made up of real people. If any of your messages went unanswered or felt unhelpful, I sincerely apologize - that is not the experience we aim to deliver.

We're a small, dedicated team building a product we genuinely believe in. If you'd like to revisit any aspect of your experience, please reach out to us directly at support@steptwo.ai - we're happy to make this right.