Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our order arrived in a timely manner and in great condition. customer service is on top of it. no issues.
Unternehmen hat geantwortet
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Mehr ansehen
Unternehmen hat geantwortet
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Kontaktinformationen
10715 Red Run Blvd, 21117, Owings Mills, Vereinigte Staaten
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4.8
Hervorragend
694 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Spectacular Customer Service
From chat help when I was trying to locate a product to my personal concierge, Ben Lowenstein, my experience with Stellar Scientific has been outstanding. The chat personnel help me figure out what product I needed and got me a quote. Ben contacted me and has had outstanding communication and personalized banter, which brings a bright spot to the hectic day.
Dani Carvalho
10. August 2023
Bewertung ohne vorherige Einladung
Antwort von Stellar Scientific
We are so moved by this wonderful review Dani. Thank you very much for taking a lot of time to compose a thoughtful piece and identify what you enjoyed about your experience with us in general, and Ben in particular.
We share service reviews on Slack for the whole team to congratulate one another on a job well done.
Thank you very much again for making everyone feel very good.
Great experience working with the team…
Great experience working with the team and Ben. Definitely we will come back for return business.
31. Juli 2023
Antwort von Stellar Scientific
Thank you very much Jainu for your business and for taking time from your day to share this feedback with us!
We especially appreciate hearing how your Stellar Rep took such good care of you.
We will post this review on our Slack channel so Ben's colleagues can congratulate him.
Thank you for choosing Stellar Scientific and allowing us to earn your trust!
Michelle Jones is amazing
Michelle Jones is amazing
exceptional customer, so excited to have a contact with Stellar Scientific to help me with my future orders.
27. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Stellar Scientific
Thank you Gabriela for this wonderful personalized review!
We are so proud of Michelle and her level of care and concern for each customer.
We will be sure to share this with her and the whole team so she receives internal feedback as well.
Thank you for your business and for making time to share your experience with us!
Hannah was amazing!!!!
14. Juli 2023
Antwort von Stellar Scientific
Thank you so much Ann for your business and for taking time from your busy day to share this feedback!
We will share your review with Hannah to congratulate her for a job well done!
Reaching out to StellarScientific is…
Reaching out to StellarScientific is always easy and Ben has always been extremely quick to reply and always has a solution. Greatly appreciated.
3. Juli 2023
Antwort von Stellar Scientific
Thank you so much Chris for your continued partnership!
We will be sure Ben sees this so he knows his hard work and dedication is appreciated.
Thank you for choosing Stellar Scientific
Very thankful that Stellar provides…
Very thankful that Stellar provides prompt customer service that allows me to get a quote and submit it to our SAP system the same day. Many thanks Belle!!!
6. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Stellar Scientific
Thank you so much Beth for your business and for sharing this feedback with us!
We will be sure to let Belle know her promptness makes a difference in your work.
Satisfaction
I appreciate you finding what I need and getting it to me in a timely manner at a fair cost.
16. Juni 2023
Antwort von Stellar Scientific
Thank you very much Thomas for your business and for sharing feedback about your experience with us!
Thank you for choosing Stellar Scientific
The website was easy to navigate and…
The website was easy to navigate and the shipment came promptly.
12. Juni 2023
Antwort von Stellar Scientific
Thank you very much Susann for your business and for highlighting what you enjoyed about shopping with us.
We appreciate your feedback and insight!
Perfect service
7. Juni 2023
Antwort von Stellar Scientific
Thank you so much Sadegh for your business and for sharing this meaningful feedback with us!
My order was made quickly and arrived…
My order was made quickly and arrived in a couple of days
11. Mai 2023
Antwort von Stellar Scientific
Thank you Keith for your business and for making time to share your feedback with us!
Always prompt in responding to product…
Always prompt in responding to product questions and requests for quotes. We love Stellar Scientific!
10. Mai 2023
Antwort von Stellar Scientific
You make us so happy Diane! Thank you for your business!
Fast Delivery
The website was easy to use and my order was shipped out in a timely fashion.
17. April 2023
Antwort von Stellar Scientific
Thank you so much Michael for choosing Stellar Scientific and for taking time from your busy day to share your experience with us.
These are two very important areas we focus on. Our design and customer service teams will appreciate seeing this.
Quick response and follow up from the…
Quick response and follow up from the customer service.
18. April 2023
Antwort von Stellar Scientific
Thank you Padma for your business and for sharing feedback the responsiveness of our customer service team!
We appreciate knowing what we're doing well!
Fast and easy.
Received our order within two days if placing. Super fast and easy. The product was neatly packed and in perfect shape when we received it.
5. Mai 2023
Antwort von Stellar Scientific
Thank you so much Doug for your business and for making time to share specific details of what made you pleased with your ordering experience!
We appreciate both very much!
Stellar was actually Stellar on our…
Stellar was actually Stellar on our first purchase from them. Orders we on time and good communication and easy to deal with.
21. April 2023
Antwort von Stellar Scientific
Thank you so much Dave for your business and for leaving us this very meaningful review.
We aim to deliver this level of service whether its your first, or four hundredth order with us.
It's an honor for our company to support a great company like Denovix.
Thank you for choosing us and trusting us to take care of you right.
Absolutely fine!
The order came through in a timely manner and everything was accounted for.
18. April 2023
Antwort von Stellar Scientific
Thank you so much Keith for your business and for following up with this wonderful review.
We're so pleased to be of service to you!
Beware NO RESIDENTIAL ADDRESSES
Their webpages are very misleading as they will not ship to a residential address. I placed order on April 4th and my PayPal account was charged. I was never contacted by them informing me that my order would not ship. I contacted them on April 25th and was informed of their shipping policy. I was ordering a microscope objective, completely harmless item. My account still has not been credited. Beware if you not a business.
Update April 26th order cancelled will order objective elsewhere.
The shipping restrictions should be upfront not in the fine print. I never received the email or the phone call, I went back and checked. This may be a fine company if your a business not a hobbyist. Their consumer service is more interested in being combative then helpful you can see that from their response to my review. The tone was more about what I did wrong versus trying to complete my order.
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Stellar Scientific
This is a very unfair and inaccurate review of your shopping experience with us.
The following wording appears at checkout in the terms and conditions which ALL customers must accept before proceeding with a purchase:
"If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs."
Our policy is explicit. We could have simply cancelled your order, but our customer service team took the time to reach out to you by email on April 9th to give you the option of providing a commercial address as a workaround.
This policy is to prevent sales to home based lab activities that are illicit. Unfortunately, it does mean we can't help well intentioned people as well.
Your order was made late in the day on April 5th, not the 4th. Following Passover, on April 9th Michelle Jones emailed you directly about our policy not to ship to residential addresses.
All of this is documented and available for review.
Your PayPal account was never charged. Had payment been taken, you would have received an invitation to review your experience. You had to locate our Trustpilot webpage to leave this review.
Great shipping & customer service.
Shipping is fast! When I had a question about my order, I received fast and accurate information as well.
30. März 2023
Antwort von Stellar Scientific
Thank you so much Jenny for your purchase and for making time to share this wonderful review with us.
We will be sure to pass along the message to our team to let them know how they are doing.
You made someone's day!
Good service
11. April 2023
Antwort von Stellar Scientific
Thank you Pei Zhang for your business and for making time to share your experience with us.
We are so glad to know we made you happy!
Stellar Scientific lives up to their name!!!!
Michelle Montieth-Jones is ABSOLUTELY AMAZING! After being de-prioritized because we weren't big enough or ordering $25k worth of consumables every week, I called Michelle and she got us everything we needed within a matter of days. We are immediately switching all business over to Stellar to streamline our inventory processes.
18. April 2023
Bewertung ohne vorherige Einladung
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