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3.9
13 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Had a stay dry coat for Christmas is fantastic for walking the dog in plus it’s very warm and fleece lined love it as it’s longer length so keeps my legs warm and dry would highly recommend it to my friends and family
I originally bought one coat from Stay Dry Coats for dog walking, and it turned out to be absolutely perfect, especially in the British weather. It keeps me warm, dry, and comfortable, and the quality is brilliant. I was so happy with it that I ended up buying one for my wife as well. Then they brought out a new design that looked really snazzy, so I ended up buying more. I’ve now bought 4 coats in total, which really shows how much I rate them. Fantastic coats, great quality, and I wouldn’t hesitate to recommend them.
I was after a dog walking coat long enough and waterproof, I went for the heavier design and its great, keeps you warm and dry so I decided I needed one for work but not as thick so brought thd lightweight design, this is great for getting deliveries in, i will say its not as waterproof as the other but for my use its great and comes in handy for after work dog walks
Very pleased with proce and quality of coat. Good fit. Speedy delivery. Would highly recommend.
Fantastic coats… got one for all the family… walking the dogs.. going to the football on a Sunday.. absolutely fantastic
Great coat very good fit well worth the money
Antwort von Staydrycoats
Thank you so much for your review
Ordered my stay dry coat and it arrived the following day which was excellent. The quality is very good and nice and warm for walking my dog during inclement weather. I contacted the company for advice before placing my order and received good and very helpful advice. I would definitely recommend Staydry coats to my family and friends. Overall a very positive and impressive experience.
Antwort von Staydrycoats
Many thanks for the review, best wishes
I am pretty disappointed with the coat for several reasons, it isn't waterproof, I have warn the coat several times walking my dogs and for some reason water comes through in the shoulder area, I had my hands in the pockets and I think this pulls the seems slightly apart, far enough for the ingress of water, also the coat seems to hang to one side (the right) which can be annoying and uncomfortable, its also a lot more heavy and cumbersome than other premium brands I have now tried on. I guess I will have to buy another coat for next winter because this cost just winds me up when wearing it now.
Antwort von Staydrycoats
Thank you for your feedback, and I’m really sorry to hear about your experience with the coat. I understand how frustrating this must be, especially given your expectations for performance and comfort.
Based on what you’ve described, this certainly isn’t the level of quality we aim to provide. We’d like to take a closer look at the coat to properly assess the issues you’ve raised, including the water ingress, fit, and overall performance.
We can arrange for the coat to be returned to us so that our technical department can carry out a full inspection. This will include checking the seams and construction, as well as reproofing the garment to restore its water-resistant properties
If you’re happy to proceed, please let us know and we’ll provide you with the next steps for returning the item.
Thank you again for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.
Overall disappointed with the dog walking coat. In heavy rain for an hour it is not waterproof. The material starts to soak up water after about 20 mins. This is clear when taking off the coat because it is noticeably much heavier when wet and the fleece lining is damp. Quality is average for the money. Would not recommend.
I have put this review on their website yet it is not published. Only good reviews seem to be displayed.
Antwort von Staydrycoats
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with the coat.
From your description, it’s clear the product hasn’t performed as expected, particularly in wet conditions. A coat designed for dog walking should absolutely provide reliable protection in heavy rain, so I understand your disappointment.
Regarding your review, I’d like to reassure you that we do not intentionally filter out negative feedback. Reviews can sometimes be delayed or held for moderation to ensure they meet our posting guidelines, but they should not be excluded simply for being critical. I will raise this with the relevant team to ensure your feedback is properly reviewed and addressed.
In the meantime, we would really appreciate the opportunity to look into the issue with your coat. If you’re open to it, we can arrange for it to be returned so our technical team can inspect the garment and assess the waterproofing and construction.
Alternatley we can send out a reproofer whch we are sure will help protect you better.
Please let me know if you’d like to proceed with this, and I’ll guide you through the next steps.
Thank you again for your honest feedback — it’s important to us and helps us improve.
I ordered a StayDry coat because it wanted something warm and waterproof to wear when out using my wheelchair. Initially they sent me the wrong size, but they exchanged it and paid for my return postage, and I got the replacement coat quite quickly. It is warm and does keep me very dry even when out in the rain for long periods. The sizes run large and I am a bit swamped in it, so it's not the most elegant thing but I'm okay with that as I mainly wanted it to be comfortable when sitting. The double zip is a little bit fiddly, and I have seen other reviews asking what its purpose is so I thought it was worth mentioning here. The double zip enabled you to open the zip from the button when you're sitting down, and can make it more comfortable - this is something that a lot of wheelchair users specifically look for in a long coat.
Antwort von Staydrycoats
Thank you so much for the feedback. Much ppreciated
I received my Stay Dry coat today which I was very excited about. However the quality is extremely poor to the point that one of the poppers is misshapen so I need to return this item. Not only have I paid £3.99 delivery, I was aware when ordering that a £5 handling fee is charged on returns However due to the item being faulty I have requested this be wavered. When going on line to do a return I now realise there is no QR code or returns label so please be aware as well as a £5 returns handling charge you also have to pay your own postage to return.......rip off!!!!
Antwort von Staydrycoats
Thank you for your message, and I’m sorry to hear about the issue with your Stay Dry coat.
We do understand how disappointing it is to receive an item that doesn’t meet expectations, particularly when there appears to be a fault with one of the poppers.
For clarity, all of our delivery, returns, and handling terms—including return fees and the process for sending items back—are outlined on our website prior to purchase, as well as within our returns information section. This includes details regarding return postage and how returns are managed.
That said, where an item is confirmed to be faulty, we are of course happy to review this. If you return the coat to us, our team can inspect it and determine the appropriate resolution.
If you would like to proceed, please let us know and we can guide you through the return process.
I would give 0 stars if I could
I would give 0 stars if I could, I ordered a coat that cost £124.99 plus 3.99 delivery it wasn’t right I sent back in the same way it was delivered within the first week of it being delivered did not even have it for 48hours and it was returned back to them it cost me £11.00 to send back, then they took £5 of my refund to restock it so I got a refund of £119.00 I think this is so disgusting please if anyone is thinking of ordering please make sure it is what you want as it will
Antwort von Staydrycoats
Thank you for your feedback.
We take all reviews seriously; however, after reviewing this submission, we have reason to question its authenticity. The review has been left without identifiable details, and the associated account has posted multiple zero-rated reviews across different businesses, which raises concerns about its legitimacy.
For transparency, our returns policy—including return postage responsibility and the £5 handling/restocking fee—is clearly outlined on our website prior to purchase. These terms are applied consistently to all customers.
That said, we always aim to support genuine customers and resolve any issues fairly. If you have had a real experience with us, we would welcome you to contact our customer service team directly with your order details so we can look into this further.
We have also raised this review with Trustpilot for investigation.
Got a new puppy and he shredded by down filled previous dog walking coat!! Saw these Staydry coats and looked like just what I needed. They are completely waterproof!! The rain has been awful. But stayed dry, very warm too so perfect for the colder months. Price good too for the quality. Yes impressed!!
Antwort von Staydrycoats
Thank you for leaving feedback, we continue to improve. Best wishes
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