I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Mehr ansehen
Unternehmen hat geantwortet
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Mehr ansehen
Unternehmen hat geantwortet
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Mehr ansehen
Unternehmen hat geantwortet
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Mehr ansehen
Unternehmen hat geantwortet
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
2 Commerce Blvd, 32164, Palm Coast, Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So they forget to mention everything comes from the factory. Then when they are notified by the factory that they don't have a part the SS396 site does not notify the customer. 3 weeks later I call and find out that they have to get permission from the factory to reimburse me the money spent. This whole transaction could take another 2 weeks. No. There is nothing they are willing to do to correct it. Yes they know it's a problem. Yes they know THEY got the money, but they have to wait and get authorization from the factory shipper.

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Product was great and fit perfect

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Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground Up!

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connecting part was not included in what I ordered, box was crushed when I received it

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Fast shipping! The product was correct and as described.

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Excellent parts. Helps me keep my old car on the road. The only problem I have is shipping. When the shipping is more than the parts you’re buying, it’s a little hard to justify.

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Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description

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Package tray was delivered quickly and was the correct part for my 1971 Nova

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Shipping cost almost as much as the part,seems high.

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like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday.
So i had to wait 2 more days before i could start instill new units! Was to happy having to wait addition days.
Correct parts all in one bundle. Free shop for Memorial Day was a plus.

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I only received 2 pcs of line item 1
I did not receive ,SS396.com Restoration Parts Catalog -

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Had in stock what I needed and received on time and no damage.

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Great products and sellers. A+. Not one missing item. All parts are accounted for.

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The directions for the installation wasn't very good

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Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.

Antwort von ss396.com
I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good
I did respond to the email prior to this one, saying I hadn’t received it. I was incorrect, my neighbor took the package in out of the weather.
One more thing, there’s no indication as to what piece fits where…..it’s the cabin insulation, precut kit and should have some directions as to how to index the pieces properly

Antwort von ss396.com
I received the bed mat for my '69 El Camino and it looks great! SS396.com had the best price on shipping, as it was a large rather heavy item. Came in great condition and I love it! ss396.com is Highly Recommended!

Antwort von ss396.com
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