I ordered 2 pair of shoes only to have one pair canceled by you all and that was very disappointing. The pair I did receive was very comfortable and that made the cancellation of my second pair even m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was my first time purchasing from Spring Step. I haven't worn the shoes out yet, but from trying them on, both pairs I ordered felt terrific. The styles are very attractive and fun. I will be che... Mehr ansehen
Unternehmen hat geantwortet
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Kontaktinformationen
West McNab Road 1001, 33069, Pompano Beach, Vereinigte Staaten
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Hervorragend
428 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
PRO'S & CON's
PRO: the product absolutely love
CON: slipping in a return fee, I didn't notice until after the purchase, I would have never paid that, as I already have the same boots in a different color. As well, the shipping time, in this day & age was some driving it to me in a 1972 pinto from across the county & taking all back roads? Lastly, the box arrived completely wide open...luckily the boots were still in there...
18. Oktober 2025
Antwort von Spring Step Shoes
Dear Valued Customer,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re happy to hear that you love the boots, but we’re very sorry to learn about your disappointment with the return fee, shipping time, and the condition in which your package arrived.
To clarify, our return policy includes a $7 return shipping fee, which is waived if you choose an exchange or store credit through our return portal. We’ll also share your comments about shipping and packaging with our fulfillment team to help prevent this from happening in the future.
We sincerely apologize for the inconvenience and appreciate you bringing these concerns to our attention. Your feedback helps us continue improving our service and customer experience.
Best Regards,
Yve
Customer Care Team
Easy returns when the shoe does not fit
18. Oktober 2025
Antwort von Spring Step Shoes
Hello Elizabeth,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I just bought my 4th pair of Springstep…
I just bought my 4th pair of Springstep boots and I love the new design. They are always so artistically designed and very comfortable!
18. Oktober 2025
Antwort von Spring Step Shoes
Hello Laura,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love the difference shoe style you…
I love the difference shoe style you all carries and i love the boots I purchased
18. Oktober 2025
Antwort von Spring Step Shoes
Hello Shirley,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The saleswoman was so helpful
The saleswoman was so helpful. Working hard to find the right size for me and understanding just what I needed. I am very impressed with my shoes. They are so comfortable!
17. Oktober 2025
Antwort von Spring Step Shoes
Hello Becky,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The shoes are great just wish you…
The shoes are great just wish you wouldn’t have cancelled 1 pair.
18. Oktober 2025
Antwort von Spring Step Shoes
Hello Doug,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I am exchanging a pair of summerExchange shoes…
I am exchanging a pair of summer shoes due to a manufacturing defect but it’s been a long process. By the time I get the new ones it will be too cold outside to wear them.
10. Oktober 2025
Antwort von Spring Step Shoes
Hello Christine,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
We are continuously working to improve our processes.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Antwort von Spring Step Shoes
Hello J Harper,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Antwort von Spring Step Shoes
Hello Debra,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
These shoes are not all they're made out to be.
I like the shoes. I think the price was steep, considering.. Six days for shipping is a bit much for the price of the shoes. I'm not real impressed. These shoes are not as comfortable as a lot of the reviews claimed. I'm really not impressed
16. Oktober 2025
Antwort von Spring Step Shoes
Hi Barbara,
Thank you for sharing your feedback about your recent experience with us. We noticed your 3-star rating and sincerely apologize for not fully meeting your expectations. Your input is extremely valuable as we continue working to improve and provide the best experience for all our customers.
Regarding transit times, our Free Shipping option typically has a delivery timeframe of 5–8 business days. If you need an order shipped more quickly in the future, we also offer upgraded services for faster delivery.
If there’s anything more we can do to assist you, please don’t hesitate to reply to this email or reach out directly.
Thank you again for your feedback, we truly appreciate it and hope to serve you even better in the future.
The shoes I bought are just like the…
The shoes I bought are just like the ones on the photo, they fit a little loose so I will need to wear socks but they are tennis shoes and very pretty!
10. Oktober 2025
Antwort von Spring Step Shoes
Hi Pamela,
Thank you for your 4 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love the look of your new tennis shoes. I hope they’ll feel even more comfortable with socks and that you continue to enjoy wearing them.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Free return shipping but charges…
Free return shipping but charges restocking fee.
I guess it's a called a return fee.
16. Oktober 2025
Antwort von Spring Step Shoes
Hi Carrie,
Thank you for taking the time to leave a review regarding your recent experience with us. We’re sorry for any confusion regarding our return policy.
Our return process includes a restocking fee only if shoes are returned without their original shoe boxes. There is also a $7 return fee, which is deducted from your refund unless you request an exchange or select store credit.
We appreciate your understanding and hope this clarifies our policy. Please don’t hesitate to reach out if you have any further questions or need assistance.
Best Regards,
Yve
Customer Care Team
I had purchased a pair of spring step…
I had purchased a pair of spring step Boots a couple of years ago and just loved them! They are so comfortable and actually kept my feet warm,even hours out in the cold. So of course I purchased another pair for this ( 2026) winter 🥶
16. Oktober 2025
Antwort von Spring Step Shoes
Hi Emmalee,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your Spring Step boots have kept your feet comfortable and warm over the years. We’re thrilled that you chose another pair for this winter!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
So comfortable
So comfortable! I bought the shoes in two sizes because I wasn't sure which ones to buy. My true to size 8.5 was perfect!
8. Oktober 2025
Antwort von Spring Step Shoes
Hi Eleanor,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your shoes are comfortable and that your true-to-size choice worked perfectly.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
I do love the shoes
I do love the shoes, and they were discounted, which is even better!!!
9. Oktober 2025
Antwort von Spring Step Shoes
Hi Svetlana,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and enjoyed the discount.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Customer service team is excellent.
Whenever I experience difficulty using the system,( i.e. rewards) helpful customer service team members offer assistance.
Then they go beyond to help me with figuring out how to resolve the issue.
October 23, 2025. Ms. Thompson
15. Oktober 2025
Antwort von Spring Step Shoes
Hi E. D.,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that our team has been helpful in resolving any issues you’ve encountered with our rewards system. We’re thrilled to hear that your experience has been positive and that our team could go above and beyond for you.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
Shoes that are a Work of Art
Great selection of very unique quality shoe styles, I will break the bank if I go in there too much because I just love their shoes! So comfortable, L'Artiste is a work of art on your feet!
16. Oktober 2025
Antwort von Spring Step Shoes
Hello Sharon,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love our selection and the comfort of your L’Artiste shoes. We’re thrilled to hear they feel like a work of art on your feet!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Love these shoes
Love these shoes! the fit and comfort are exceptional
the styles are attractive and fun
16. Oktober 2025
Antwort von Spring Step Shoes
Hello Donna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love the fit, comfort, and style of your new shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Delivery took two weeks
Took 12 days from placing my order to delivery of my order. For this high quality product, the shipping process needs improvement.
15. Oktober 2025
Antwort von Spring Step Shoes
Dear Valued Customer,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re very sorry to hear that your order took longer than expected to arrive. We understand how disappointing delays can be and appreciate you taking the time to share your experience. Your comments have been noted and will be shared with our shipping team for review and improvement.
We truly value your support and are glad to know you’re pleased with the quality of your purchase.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
Beautiful. Very narrow
I purchased a beautiful pair of booties. My feet are average width and these booties are very narrow.
If you have wide feet these are not for you.
16. Oktober 2025
Antwort von Spring Step Shoes
Hi Gail,
Thank you for your 4 Star review!
Your feedback is greatly appreciated, and I'm pleased to read that you love the look of your new booties. We’re sorry to hear that the fit felt narrow and appreciate you sharing this insight as it will be helpful for both our team and other shoppers.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.