Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Saw this service and based on the Trustpilot reviews, I booked and paid for a collection. NOTHING happened - my drycleaning was not collected when booked or the day after. So I called Spotlex and no... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

As a first-time user of this service I wasn’t sure what to expect...but it exceeded my expectations in every way....prompt on-time pickup, delivery at the agreed time, but most of all beautifully iron... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great service! Collection and delivery was quick easy and efficient, I appreciate the time and care taken to clean my clothes, my coat which I got dry cleaned by spotlex came back clean, no creases an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First time order with Spotlex: it was seamless from the beginning to end. Great communication, good quality dry cleaning, and no delays. I would highly recommend. They mentioned they’re launching an a... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Chemische Reinigung
  2. Änderungsschneiderei
  3. Waschsalon
  4. Wäscherei
  5. Wäscheservice

Informationen, die aus verschiedenen externen Quellen stammen

We are a leading professional on – demand laundry and dry-cleaning services, besides we also offer alterations and commercial services. We collect, clean and deliver to your door in less than 48 hours, our London based service is available within London boroughs and other major surrounding towns. If your suit needs to be cleaned in a particular way, or your dress has specific care instructions, you can rely on us for quality and care. Our dry-cleaning experts handle everything from daily work attire to delicate fabrics/fragile garments. Simply let us know your preferences when placing an order. We provide high-quality services, through our trusted partner network. Our work is even backed by a definitive quality guarantee. Our flexible collection and drop off schedules prevent customers from dealing with restrictive opening times. Our App and Online orders can be placed 24/7 with free collection and delivery. If you still have questions or concerns, do not hesitate to get in touch via email. We love to receive feedback, questions and ideas as we want to keep improving and meeting your needs.


Kontaktinformationen

2.4

Mangelhaft

TrustScore 2.5 von 5

33 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

No collection, no response, no refund

Saw this service and based on the Trustpilot reviews, I booked and paid for a collection. NOTHING happened - my drycleaning was not collected when booked or the day after. So I called Spotlex and nobody answered so I emailed them and have had no response. It has now been 10 days since the original booking I have heard nothing - are they still operating?

UPDATE: So three months after my review Spotlex decide to reply (below), claim extenuating factors, claim that they contacted me and issued a refund. However they DID NONE of these things so it's all performative to soften an accurate review. Who knows what is going on with this company but give them a wide berth.

26. August 2024
Bewertung ohne vorherige Einladung
Spotlex-Logo

Antwort von Spotlex

Dear Customer,
We're truly sorry for the confusion and inconvenience regarding your order. Due to ongoing overhauling of our software and system of operation to ensure a quality service delivery, our services were disrupted, which unfortunately affected your pickup.
We can confirm that the issue was dealt in a timely manner, and management had contacted you and issued a full refund back to your account.
We truly value the time you took to share your feedback, and we look forward to serving you with a better experience.
Best regards,
Spotlex help Team

Bewertet mit 5 von 5 Sternen

Fantastic

These people are fantastic. I have had issues with laundry services in the past and I am so glad I finally found a reliable, friendly company to work with. It's great to have one less job to worry about, and these are people you can trust to handle it for you. Can't recommend highly enough.

10. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen
Spotlex-Logo

Antwort von Spotlex

Dear John,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

Efficient service

Very happy with the service provided by Spotlex. This is the first time I have used them and I will certainly do so again. Very useful to be able to get a large, bulky item laundered (it won't fit in my domestic washing machine). From pick-up to return was less than 36 hours. Highly recommended.

1. Februar 2021
Spotlex-Logo

Antwort von Spotlex

Dear Tracy,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

Great service

Great service! Collection and delivery was quick easy and efficient, I appreciate the time and care taken to clean my clothes, my coat which I got dry cleaned by spotlex came back clean, no creases and best of all smells great will be using this service again in the future thank you for such a great service!

28. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service!

Brilliant service! My pleated dress came back sparkling clean - the white had yellowed, and it is now bright white again, and pleats still perfect too. Very happy! Would recommend.

1. November 2020
Bewertung ohne vorherige Einladung
Spotlex-Logo

Antwort von Spotlex

Dear Sarah,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

What a wonderful service picked up and…

What a wonderful service picked up and delivered back I give them 5 stars and would recommend to anyone
Liz Dartford

28. August 2020
Bewertung ohne vorherige Einladung
Spotlex-Logo

Antwort von Spotlex

Dear Elizabeth,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

I don’t like ironing...

As a first-time user of this service I wasn’t sure what to expect...but it exceeded my expectations in every way....prompt on-time pickup, delivery at the agreed time, but most of all beautifully ironed bed linen. Happy days...I’ll definitely be using this company again!

24. Juli 2020
Bewertung ohne vorherige Einladung
Spotlex-Logo

Antwort von Spotlex

Dear Victoria,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

5 star service - 5 star experience

Have been using them for 2 years now - consistently excellent service, never let me down and even looking after special requests!

1. Juni 2020
Bewertung ohne vorherige Einladung
Spotlex-Logo

Antwort von Spotlex

Dear Markus,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

First time order with Spotlex - great experience

First time order with Spotlex: it was seamless from the beginning to end. Great communication, good quality dry cleaning, and no delays. I would highly recommend. They mentioned they’re launching an app soon as well.

19. Mai 2020
Bewertung ohne vorherige Einladung
Spotlex-Logo

Antwort von Spotlex

Dear D M,

Thank you for the amazing feedback, We are happy to hear you enjoyed our service, Our goal is to always provide outstanding service to our customers.

Looking forward to hearing from you again.
Kind regards
Spotlex Help Team

Bewertet mit 5 von 5 Sternen

Fantastic service

Fantastic service. Collected on time and returned a day early! What more could you ask for. This is now the only laundry service that I will use. Brilliant!
Efosa.

1. Mai 2020
Bewertung ohne vorherige Einladung

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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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