Poor execution, inadequate service, and defective product
Poor execution, inadequate service, and defective product
We ordered a table in November, which was explicitly promised to be delivered in time for Christmas. However, the actual delivery was significantly delayed and did not arrive until February. Throughout this waiting period, communication was extremely poor: our emails went completely unanswered, forcing us to visit the store in person just to obtain a simple update.
The subsequent handling of our order was marred by a continuous chain of failures:
• Incorrect delivery & unfulfilled compensation: Initially, the wrong model was delivered. A R1,000 compensation voucher was offered to us, but it was never received. Frankly, looking back at how we were treated, I would not even step foot into this store ever again.
• Defective replacement: The replacement table was not delivered on the promised day. Furthermore, the natural wood table we finally received shows severe quality defects.
• Significant material flaws: Cracks and knots were not professionally treated but were instead poorly filled with mismatched foreign material. One poorly processed crack, in particular, poses a genuine risk of injury.
While we understand that cracks and knots are natural characteristics of timber, we expect them to be crafted professionally, not patched up carelessly with foreign fillers. The supplier's claim that this represents "excellent quality" is completely contradicted by the reality of the product and in no way justifies the high price paid. Anyone can judge for themselves based on the pictures whether this qualifies as "excellent quality."
Conclusion: The delivered goods fall entirely short of the expectations set by the order and the seller's promises. Due to the lack of communication, repeated missed deadlines, and substandard product quality, we absolutely cannot recommend this business. I will now commission a carpenter to rectify the defects, as they understand theier craft.