Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Mehr ansehen
Unternehmen hat geantwortet
Sarah from Spacer was absolutely amazing in communiction skills, speed in communicating and pleasantness on the phone. She really helped me out of a situation where another company Parkhound cancelle... Mehr ansehen
Unternehmen hat geantwortet
I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Spacer.com.au
Vom Unternehmen geschrieben
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Kontaktinformationen
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australien
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Hervorragend
601 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Spacer.com.au
Thank you so much for your 5‑star rating! Your feedback means a lot to us.
Poor Management and Zero Support from Spacer
This was my first time using Spacer, and it has been extremely disappointing. My first booking was declined twice for no reason. On my second booking, I received a message from the host saying the space had been double-booked, leaving me with nowhere to park again.
This entire experience has wasted my time and energy, severely disrupted my plans, and forced me to spend even more effort finding an alternative solution. Spacer provided no support, no protection, and no compensation whatsoever. None of this was my fault, yet I am the one who ended up suffering the consequences of their chaotic and poorly managed system.
I will never use Spacer again, nor would I recommend it to anyone. Their management is disorganized, and when issues occur, renters are left to bear all the losses on their own.
6. Dezember 2025
Antwort von Spacer.com.au
Thank you for sharing your experience, and we’re truly sorry for the inconvenience this has caused. This isn’t the level of service we aim to provide. Please know that we take this matter seriously and are committed to resolving it. Our Customer Success Team will be in touch shortly to assist you. Thank you for your patience—we’ll work to get this sorted as quickly as possible.
I found Clarisse very helpful with my…
I found Clarisse very helpful with my issue. She went out of her way to explain matters then she listened to my side.
Her work was very much appreciated.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for sharing your feedback! We’re so glad Clarisse was able to assist you thoroughly and take the time to listen and explain. We’ll make sure your kind words reach her—your appreciation means a lot to us.
Excellent service from Clarisse
Excellent Customer Service from Clarisse in regard our booking. Helpful and prompt responses via email. Great experience with using Spacer. Highly recommend.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your wonderful feedback! We’re delighted to hear that Clarisse provided excellent support and prompt communication for your booking. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and look forward to assisting you again!
Had a great experience with Spacer
Had a great experience with Spacer. There was a small issue during my booking, but it was handled very professionally.
Special thanks to Sarah for her calm, respectful, and solution-focused communication — really appreciated her support throughout. Highly recommend.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for sharing your experience! We’re glad the issue was handled smoothly and that Sarah’s calm and solution-focused support made a difference. We’ll be sure to pass along your kind words to her. We truly appreciate your recommendation and look forward to serving you again!
The admin team (Sarah) has been very…
The admin team (Sarah) has been very helpful in getting a refund for me from the host. SPACER followed up with the host regularly without my prompting to try and get the issue resolved as fast as possible.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for sharing your experience! We’re delighted to hear that Sarah and our admin team were able to assist you promptly and that SPACER’s follow‑up helped resolve the issue smoothly. Your feedback means a lot, and we’ll be sure to pass on your appreciation to Sarah. We’re glad we could make the process easier for you.
Excellent customer service
Excellent customer service, special mention to Clarisse who helped me with my last enquiry and was so kind and helpful & prompt responses.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear about your excellent experience. We’ll be sure to share your feedback with Clarisse—she’ll be thrilled to know her kindness and prompt support made such a positive impact. We truly appreciate your trust in our service and look forward to assisting you again.
click and done TY
29. November 2025
Antwort von Spacer.com.au
Thank you for giving us a 5‑star rating! We truly appreciate your feedback.
"Sarah provided exceptional service
"Sarah provided exceptional service — professional, courteous, and attentive throughout. Truly a 5-star experience!"
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your wonderful feedback. We’re delighted to hear that Sarah provided you with exceptional service and made your experience truly 5-star. We’ll be sure to share your kind words with her — it means a lot to our team.
I might hav found a place easier than…
I might hav found a place easier than other ways
16. November 2025
Antwort von Spacer.com.au
That’s great to hear! We’re glad you found a place more easily through our platform compared to other options. Thank you for sharing your experience — it’s feedback like this that helps us know we’re making the process simpler and more convenient.
CJ is always on top of her work
CJ is always on top of her work, very knowledgeable in our collective assets under management.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
We appreciate your feedback on CJ. Her commitment to staying on top of her work and her expertise in our collective assets under management are truly commendable.
Antwort von Spacer.com.au
Thanks so much for your feedback! We're glad to hear the process was easy and that you found the right space in the right area. We appreciate you choosing us and look forward to helping again in the future!
CJ was very prompt and helpful with…
CJ was very prompt and helpful with resolving my issues and bookings.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words about CJ! We're delighted to hear that your experience was smooth and helpful. CJ will be thrilled to know their support made a difference. If there's anything else we can assist you with, we're always here for you!
Clarisse was very helpful with my…
Clarisse was very helpful with my inquiry and made everything stress free!
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much! We’re glad to hear Clarisse made your experience smooth and stress-free. I’ll be sure to pass your kind words along—she’ll really appreciate it!
CJ me atendió rápidamente y muy…
CJ me atendió rápidamente y muy profesional,con personas y profesionales así da gusto gestionar cualquier problema
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear that CJ assisted you promptly and professionally. It’s always our goal to make problem-solving easy and pleasant, and feedback like yours truly means a lot to us.
I had a really good experience with Spacer.ith…
I had a really good experience with spacer. I hired a unit that I thought would suit my requirements. I paid up front and then went to look at it. It didn't quite suit . I told this to the owner and said I was sorry but I couldn't use it. I emailed spacer and told them. Because there is a 24 hr cooling off period they refunded my money back. That to me makes Spacer a very trustworthy company and I would definitely recommend them for storing your goods. Thank you Spacer.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for sharing your experience! We’re really glad to hear that the 24-hour cooling-off period gave you peace of mind and that our team was able to support you quickly. Your kind words mean a lot, and we truly appreciate your recommendation. If you ever need storage again, we’ll be here to help!
Sarah was wonderful and so quick in…
Sarah and Clarisse were wonderful and so quick in resolving my enquiry. They were very supportive. Thanks heaps
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your lovely feedback! We're thrilled to hear that Sarah and Clarisse were able to support you quickly and effectively. We'll be sure to pass your kind words along—they’ll really appreciate it. If there's anything else we can assist you with, we're always here to help!
Not a good effort at all
That a host can refuse without giving reasonable grounds.
You confirmed the second request without contacting the host and it was a bit embarrasing when I spoke to them
8. Oktober 2025
Antwort von Spacer.com.au
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We understand how frustrating and uncomfortable it must have been to speak with the host under those circumstances. While hosts do have the discretion to accept or decline bookings, we should have communicated more clearly and ensured proper coordination before confirming the second request.
Your experience doesn’t reflect the standard we aim to uphold, and I’ll be sharing this with our team to prevent similar issues in the future. We appreciate you bringing this to our attention and thank you for your patience.
Please let me know if there’s anything we can do to make this right.
Fast easy and well managed
Fast easy and well managed. I’ve been very happy for over 2 years now
7. Oktober 2025
Antwort von Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear you've had a great experience for over two years. We truly appreciate your continued trust and support!
Great service will use again
Sarah was fantastic in coordinating the process with the owner of the parking space everything went smoothly will definitely use Spacer again.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for the kind words! We're thrilled to hear everything went smoothly and that Sarah was able to assist you so well. We look forward to welcoming you back to Spacer again soon!
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