South France Holiday Villas Bewertungen 

6
TrustScore 2.5 von 5

2.5

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A wide selection of hand-picked holiday villa rentals in the South of France. All at affordable prices in the sun-drenched regions of Cote d'Azur, Languedoc, Provence, Corsica, Aquitaine, Dordogne & Lot, French Alps and Midi-Pyrenees.


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2.5

Mangelhaft

TrustScore 2.5 von 5

6 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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2.5

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(6)

1 Bewertung in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

We never even got to book this holiday.

We never even got to book this holiday.
We "applied" for the dates we wanted and were told to wait 24 hrs.
There was no response after 24 hrs so we chased this up.
The response was that the price had gone up and did we want to proceed?
Highly sceptical that this was a "1 off" we said, nonetheless , we would.
The response from them was that they didn't like my tone and were cancelling the booking themselves!
With all of the compulsory 'extras', poor service and rotten property reviews, it looks like we swerved a bullet!
Update - we may have never had a contract with this company but despite my specific request 48 hours ago, they have still not released my £630 deposit back to me.

28. Juni 2026
Bewertung ohne vorherige Einladung
South France Holiday Villas-Logo

Antwort von South France Holiday Villas

South France Holiday Villas takes all customer feedback, including complaints and adverse comments, very seriously. Fortunately, such instances are rare, and we are proud to have an average rating of 4.8 stars from 72 reviews. These reviews can be verified on our website.
In Mrs Fletcher's case, there was a discrepancy of €46 between the advertised price and the final price quoted. This arose because the property owner amended the rental price without notifying us. As soon as we became aware of the discrepancy, we informed Mrs Fletcher and offered her the option either to proceed with the booking at the revised price or to withdraw without obligation.

Mrs Fletcher chose to continue with the booking process. However, at the same time, she made an accusation alleging deceptive conduct on our part. We take such allegations very seriously. Following an internal review, we concluded that the level of trust necessary to establish a successful business relationship had unfortunately broken down before a booking had even been confirmed. In these circumstances, we made the decision not to proceed with the reservation.

As no booking was ever accepted or completed, we have asked Trustpilot to review Mrs Fletcher's comments, as we believe they contain unsubstantiated and defamatory statements relating to a transaction that did not take place.

We regret that Mrs Fletcher was dissatisfied with her experience. However, we remain committed to providing a high standard of service, and we are grateful that the overwhelming majority of our clients continue to recognise this through their excellent feedback and positive reviews.

With regard to the Update: When Mrs Fletcher initially booked with us, we put a Hold on her credit card for the deposit amount. This is standard procedure whilst we double check availability with the owner. No money is actually taken by our company at this stage.
After we terminated the enquiry, the Hold was cancelled within 48 hours. However, it can take the credit card company a few days to issue a refund so it is possible that Mrs Fletcher did not see the refund reach her bank account immediately.

Bewertet mit 5 von 5 Sternen

Excellent disabled access in a beautiful villa

I was searching for a villa that provided wheelchair accessibility for my disabled son. The Moroccan Paradise near Puissalicon looked ideal been deceived in the past (NOT by South France Holiday Villas), I contacted them to check. I received an immediate and detailed reply from Caroline, along with the offer to request photographs from the owners. All looked good and I completed the booking.
The villa greatly exceeded our expectations, and the attempt to make it properly accessible was the best we've come across. Voy, from the owners' family, visited in person and asked for feedback. We made a couple of minor suggestions for improvement and these were enthusiastically embraced.
The pool heating unfortunately failed - it can happen - but rapid attention was summoned by Caroline. The aforesaid Voy and Paul, the pool specialist, worked hard to fix it, but it wasn't possible to get things back on track before we left (Voy immediately volunteered a partial refund). In fairness, given the seven unbroken days of Mediterranean sun, the coolness of the pool was no major setback.
Our experience of the villa, its owners and the service of South France Villas - with a particular shout-out to Caroline - has been flawless and we'll most certainly be back next year.

14. September 2024
Bewertung ohne vorherige Einladung
South France Holiday Villas-Logo

Antwort von South France Holiday Villas

Thank you for your lovely Review, Jem. The South France Holiday Villas team tries its hardest to ensure clients have a fabulous holiday in our villas. We are a small company so are able to give personal, well-informed advice about individual properties and their location. It's not easy to find suitable villas for wheelchair users so we were very pleased to recommend Moroccan Paradise for your son. It was a great shame that the pool heating failed but at least you had fantastic Medietrranean September sunshine! We look forward to welcoming you and the family back next year.

Bewertet mit 2 von 5 Sternen

What a diapointment the Villa and the response from the company

Villa Liss was a disappointment and the response from South France Holiday Villas even more so.
I can only presume that no-one had visited the Villa for some time.
I expected some sort of rebate but non was offered. Everything was blamed on the villa owner but for the rates they charge they must inspect the properties they are promoting.

The deck of the villa needed sanding as a matter of urgency, a party of 8 adults had multiple splinters and we resorted to wearing shoes at all times. A young family would be in dreadful trouble. Nails are proud in the decking and the artificial "grass" matting
Multiple plugs not properly attached to the walls, a serious safety danger as wiring is clearly visible
As such I would warn that the villa is not suitable for a young family.

The location is superb and the villa although in a fabulous situation is very basically furnished. Only one of the bedrooms has a side table or surface to put anything down on. No chairs or similar to put clothes on at night. The bed in the main bedroom is positioned in such a way that its difficult to get in from both sides. It can not be moved as the storage under the bed is full and heavy.

I supplied photographs of all the broken items and the general state of the villa. I would have expected that the 3 items items apparently broken by the previous weeks tenant were replaced /repaired during our occupancy or that workmen arrived on the Saturday when we checked out. They didnt so the next tenant would be faced with. The same issues.

7. Oktober 2019
Bewertung ohne vorherige Einladung
South France Holiday Villas-Logo

Antwort von South France Holiday Villas

Dear Rory,

We have to say that we are most surprised at your review considering that we spoke together at length and dealt with your feedback immediately after your stay at the villa in July 2019.

After extensive email exchanges, we received no further response from you after 08/08/2019.

However, despite having discussed most of these points already, I will address the points in your review.

I have looked through all communication since your first contact with us prior to booking and can confirm that we responded to all queries within a very short amount of time, within 24 hours the majority of the time. The only phone call that we did not answer was on the day of your arrival - the reason for this was that you had made prior phone calls during that same day which were verbally abusive to our colleague and we thought it best to continue the dialogue via email.

Our first action when receiving a complaint from a client is to pass it onto the owners and await their comment, which is what we did on the very same day of receipt - 20/07/2019.

The property manager came back to us with a response from the owner on 05/08/2019 - this response stated that they apologised for any issues you encountered, had taken all of your comments on board and had assured us that everything would be dealt with and updated before the next season. They also offered you a discount of 400Euros in high season for future stays.

On the 06/08/2019, you expressed your disappointment that you had not received any compensation, at which point we returned once again to the owners with your complaint and your refund request and put pressure on them to provide a suitable refund. Please note that we, as the booking agent, are not in a position to provide any refunds, as it is solely the owners’ decision. Despite our requests, the owners declined the refund due to the fact that no other guests had complained and therefore their final answer was that no refund would be offered.

We have visited this property and at the time of the visit, everything was quite acceptable and ready for rentals. Since receiving your original feedback on 20/07/2019, we have blocked all 2020 dates on our calendar and are not accepting any further bookings for this villa until we can make another visit to the villa to confirm that all works have been completed. You did indeed provide photographs, which were forwarded to the owners and they assured us that the issues would be dealt with, which you were informed of on 05/08/2019.

Please note that you acknowledged the small size of the bedrooms and the basic furniture on the 19/09/2018, prior to booking. As such, you were fully aware of this before booking.

Additionally, any breakages that arise during the season are very difficult for the owners to solve immediately, due to back to back bookings and limited time during changeovers - these issues are amended at the end of the season.

I do note that you did not contact us with these issues at any point during your stay, which is a pity as a lot of the complaints from your original email could have been solved immediately by the property manager.

I can confirm that I have contacted the owners and the property managers once more regarding your complaint and have pushed them for comment. As soon as I receive a response from them, we will contact you directly.

We are very sorry that you had a disappointing stay and were equally as disappointed with the owner’s response to your refund request.

Regards,
South France Holiday Villas

Bewertet mit 5 von 5 Sternen

We have just returned from our holiday…

We have just returned from our holiday Villa, booked through this company.

The villa was exactly as described, which is a huge plus point. Very Clean, extremely comfortable.

I found the booking procedure simple.

The company are easy to deal with. Honest and up front.

I will use this company again when I go back to France.
I highly recommend these people.

11. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I booked a Gite through South France…

I booked a Gite through South France Holiday Villas. TOP RATED villas, according to their website. We went for a week in August 2019. Not wishing to be unfair to them I sent them this review first for comments, to see what they, and the owner had to say.
They said they had never had anyone complain about the Gite before and the owner said, “ what did I expect for the price” ?
I expected it to look like the photographs that enticed me to go there in the first place...stupid me ! It was £600 plus for one week. South France Villas also said that they can’t be expected to visit all the villas regularly as they have too many.
They still advertise the villas as TOP RATED on their website though, when they may not have visited them for years.
So why am I being so mean ? Because the Gite website photographs didn’t bear a resemblance to what I actually got. I don’t think this is right.
I took lots of photographs as evidence but I unfortunately lost them by dropping my I phone in the pool.
However, I did ask South France Villas ( soon after I complained) to ask the owner to take photos of the Gite and send them to them, in order to show them that I wasn’t lying. Photos taken on your phone have dates on them and my request would not have given the owners much time to do anything about about the Gite. They haven’t sent them to me.
Despite what South France Villas say, my opinion still stands that the owners sent in photos years ago and then just neglected the Gite. And the organisation of South France villa Holidays just allow them to do it. It is just my word against mine....so you have to make up your own mind who to believe. I don’t want any money...it’s the principle.

So here is my review of the one bed Wisteria Gite Domaine near Bezier France.
Also TAKE NOTE any disputes ARE between you and the Gite/ villa owner, not between you and South France Villas. . They don’t check the Gites often, they say that they have too many, so photos on their websites could be years old.
This is what I wrote to them

Now I have checked that the deposit has been returned, (It was returned promptly) as we left the Gite clean. I will review the Wisteria Gite that we stayed at near Bezier.

Firstly the good bits...the pool was clean and the Aircon in the bedroom was a real necessity. The daughter of the house was beautiful. She told me that the WIFi was pants and she was so right.

But then the bad bits. The Gite was like a student let. Not what I expected from the photographs and comments on your website, or for the amount that I paid. The photographs on your website must be at least four years old as they are misleading and out of date.
The furniture in the Gite really made me laugh as it is all mismatched and smeared over with white paint to give the effect of liming. Liming furniture went out years ago in France and the UK. It was all very rickety and old fashioned ( there is antique and then there is ugly and old fashioned) with handles falling off, and only painted on one side. The pool furniture was without mattresses for comfort and certainly didn’t look like the photos on your website, as it was all grey.

There was no Toaster or Microwave in the kitchen and only TWO dinner plates and no mugs or large tea cups. We had to ask for tea cups. Then we got four smallish mugs. The TV wouldn’t work initially and it took a day to get it fixed but the control needed renewing and that never got done for the whole of our stay. The WiFi was a joke.
The toilet seat was loose, so you risked being thrown off it. We told the owner at the beginning of the week and she did nothing about it. It was a small thing but irritating. The toilet was also dirty as my husband tried to mend the seat. The plug in the basin of the shower room was also broken, so you risked small items of jewellery disappearing down the gaping hole. The sofa in the sitting area had a throw on it with holes in it.
The Garden was a utter mess and looked like a bare and neglected deposit for old cars and bits of iron. Dead flowers were in plant pots everywhere. I know it’s dry in France and water is expensive...so don’t have plants if you can’t afford to water them.
The Gite was dirty and I took lots of photographs of it, as although the shower room was newish, it was already being neglected. If you don’t clean stainless steel regularly it corrodes, especially if the fittings are cheap. The nice white crisp cotton white sheets featured in the web site pictures, didn’t exist. We had square cheap French pillows, one each. There were no Head boards.
The table outside was especially annoying as it was so flimsy and cheap it rocked. It had been painted and was cheap. The adjacent terrace outside was a real mess with a old sink in it visible and I could have knitted the cobwebs everywhere, into a jumper.

We could hear a washing machine through the wall of the bed room and the Gite is near a hugely busy main road. Relaxing by the pool you could hear the dulcet sounds of lorries and motorbikes clearly.

The owners really need to clean up their act and buy new furniture. Scrub the windows and frames meticulously and remove the dust collecting plastic flower arrangements that were every where and disgusting. They need to wash the curtains in the bedroom as they had a heading of a layer of dust and dead mosquito carcasses on the walls everywhere, do not make a desirable feature, either. Some chairs had the seats reupholstered but bits of the material hung down below. Everything was slapdash.

My advice, if you book through South France villas, is ask ‘ how old are the photographs of the place I have booked?’ The booking process was fine. Now it is up to you, reader who you believe. I don’t think the owners are bad people but they have the Gites and are also involved in another business, I suspect that they pay more attention to it.

20. August 2019
Bewertung ohne vorherige Einladung
South France Holiday Villas-Logo

Antwort von South France Holiday Villas

Dear S. H.

I'm sorry to see this review from you on Trustpilot, as we have indeed replied several times to your emails over the past week.

First and foremost, again, we are very sorry to hear that you had a disappointing experience at the Domaine du Pin. We did reply to your original email on 12/08 and your follow up on 16/08. We have been in contact with the owner and she has replied to your feedback, which has also been forwarded to you on 19/08.

As we have made clear several times now (via phone, several emails and now in this review) we have reviewed with the owner and most points in your feedback have already been solved, others will be solved as soon as possible. We always maintain a close working relationship with our owners to make sure that the properties in our portfolio are adequate.

We make inspection visits to the properties on our site but, with over 2,500 properties in our portfolio, it is impossible to make these annually. We have rented out this particular gite for 6 years and have not had any other complaints, including from the people who are currently staying at Wisteria Gite (I checked with them today, the 21st August 2019), and they are perfectly happy. We have however scheduled it for a re-visit.

We would like to make it very clear that the photographs of this property are NOT out of date - the poolside summerhouse and the boules court are new facilities which the owner installed over the winter 2018. Therefore the majority of the photos are new this year 2019. The only differences we can see is that the pool wall is a different colour now, the sunloungers too and some of the furniture has been moved within the room, but none of this of course makes any difference to the description of the property.

In addition, you are not correct in saying that this property has not been visited by us for years, that is simply not true. What we actually said is that we cannot visit every property on our site annually, this would simply not be feasible nor necessary.

Many thanks,
The South France Holiday Villas Team

Bewertet mit 5 von 5 Sternen

Excellent Service & Great Local Knowledge

I booked a holiday home in the south of France through southfranceholidayvillas.co.uk. The whole process was very straightforward and easily done. They have a great knowledge of the properties they handle and gave detailed information on the houses and of all the places of local interest to visit - which was invaluable.It was a very personal service. The property itself was absolutely brilliant in condition and location and exceeded our expectations. It was at a great price and was perfect for our holiday needs as we used it as a base to tour the area. They returned our full security deposit within 2 days of our return. I was very pleased with their service.

1. Juli 2014
Bewertung ohne vorherige Einladung

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