Sonic Drive-In Bewertungen 

What kind pickles is that it's terrible even taking them off left taste on chicken so disappointed most terrible pickles I ever tasted

I love Sonic drinks and I have been to quite a few over the years and sometimes the experiences are bad, some are good, and some are somewhere in between. I have also gotten food from too and it seems a lot of the time it is cold or burnt. My major complaint is the app that works sometimes and others not so much and if you try to contact customer service they treat you like you’re a complete idiot and blow you off.
My email address changed and I went to change it on my account and couldn’t. I was told to create a new account which I had no issue with, but it wasn’t that easy. When I created the new account and entered my phone, it told me it was already being used. I contacted customer service and they told me get a new phone number! SERIOUSLY? I love sonic drinks, but I’m not creating a new phone number because they can’t update their systems. RIDICULOUS!

Every single time I go to Sonic Drive in I order a soft pretzel twist with honey mustard. I am always charged for it but most of the time it's not in the bag. Today I even asked if it was in the bag and the young lady told me it was. It was not. I'm not going back to the store for a quarter but how hard is it to put in the bag what the customer orders??

The sonic at 1901 russellville rd in Bowling Green ky consistently over cooks food and serves smaller portions than other sonics. They burn the fries and the tots and they are doing this on purpose. Corporate responded with here's a coupon for a free meal when you purchase a meal.

Ordered the new double smash bacon deluxe burger. It came with a half slice of bacon and was smashed to the point I would need a fork and knife for a burger. Not sure if the employees understand that the smash is for the patty, not the completed sandwich. Regardless, there was no bacon and no deluxe fixings. It was a double patty burger with cheese. If I wanted that, I would have ordered the quarter pound double cheeseburger for half the price.

Milford Ohio location. Breakfast burrito, tots& coffee $8.19. When they brought it $32. They finally saw they were at the wrong car. Coffee BARELY warm. Requested a hot coffee. I tried to give him the cold coffee, said you can keep that and walked away. What am I going to do with a cup of cold coffee? He couldn’t be snottier!

Sonic in Berlin, NJ. This is the second time that drive-thru orders were prioritized over call-in/park orders. It’s getting where it’s just not worth the hassle anymore. Not to mention, they have no clue how to make a thick milkshake.

Forgot to mention, they forgot one of our sandwiches and had to be told about it. This, after a long wait for the food.

My food was cold,French fries hard as a nail,and to top that off, what pickles are they using? Those are disgusting.
This review is on 12/19/24

Pulled in for lunch. Hit the red button and we’re told we would be helped shortly. Close to five minutes later and three cars moving through DT that arrived after us, still no service or contact.

We just left. No excuse for HORRIBLE service. Stay clear

The sonic app sucks monkey a$$$. This review asks for a date, and I just want to let you know that this happens every time I use the app, not just today. I have never, not once, been able locate the Sonic on the map despite typing in the address. The app focuses in on the United States, at least, but insists that there's no Sonic when I'm sitting at the Sonic and typing in that Sonic's address. All of the servers are very sympathetic and promised to talk to their managers, who I am sure can do nothing, so I don't know who to take this to but it's terrible and if it weren't for the pebble ice I would just not go to Sonic at all.

Went to the Sonic in Gulfport, MS. Ordered a small Sonic Blast which was $4.09. They responded back it would be $5.45. I said it shows $4.09 on the order board. I asked to speak to the manager and she said "that's how it rung up". I said that's it, and she said yes. I called Sonic customer service 3 times, and still have not heard anything back. I don't want anything except an explanation of how $4.09 adds up to $5.45. We will not be going back to a Sonic.

EVERYTHING!!! The smashburger was ordered without sauce, and I specifically asked the girl if they left it off and she said YES. I almost drove away, but something told me to check before I left. THank goodness I did because there was sauce all over it. Then she got mad at me because I had to take it back. This is the 3rd time IN A ROW that I have had a bad experience with SONIC. the other 2 times they didn't even give me a Smashburger - they gave me a regular burger and charged me the extra money for a Smashburger. When I wrote a review - it's been radio silence. Like being ghosted! Because of this...I WILL NO LONGER GO TO SONIC. And, because of that, my husband will no longer eat there. He was with me on one of the trips to your store. And now, my mother-in-law will no longer eat there either. If I get the chance to tell anyone about Sonic or if anyone wants to know where to go to eat...I will definitely let them know NOT to go to Sonic. This could have been rectified...but you chose to ghost me instead.

I have been locked out of my Sonic account for months and have emailed and called their customer service many many times. I am told that my email address is invalid, however, it is valid enough to get emails from them! Each time that I speak to a customer service rep, they are very apologetic and nice, but each time I am told that they will see to it that my complaint is sent to the technology department and it will be corrected. Well, I am still unable to order through my app. Sonic, your loss. I was a regular customer, but your app stinks!

The food is good but bathrooms suck and take 30 minutes to get the food we ordered French toast sticks and a burger and did not give any syrup on a milk shake we asked for a cherry and they gave us none

I have complained about the app for a long time I leave it I come back it's still just as bad the app is horrible absolutely horrible they'll take anywhere from 5 to 20 minutes to get to finally accept payment or at least bring up the payment screen I hate it and in turn I really am starting to hate Sonic I've been going everywhere else and getting my drinks at less prices without all the problems because I'll go to a circle k or somewhere whether even on sale and it saves me the headache the issues and the problems of dealing with a Sonic app I can't express how sickening that is to deal with that Sonic app over and over again that just waste your time I've spent more hours sitting around waiting to get ordering then I ever could have just going and getting the order

I went to Sonic on Cottage Hill & Hillcrest in Mobile Ala today. I went 3 times in abt a Month & a 1/2. Today I ordered a BLT combo. I waited 10 minutes to place my Order. I waited 1 hr & 30 Minutes, Still no food. People was going to the Door & asking when their Order would be ready. After the long wait, I left. The last 3 visits was not good at all. The Lady said the Ice Cream Machine has been broke for 2 months. That's ridiculous. Not good Service at all! I won't be back there!

I used the Sonic app for chicken bites and a large banana shake. I got there 3 min later than the app said it would be ready. There are only 2 cars in the lot. It took another 12 min to get the order. The sauces that I requested are on the receipt but not in the bag. The banana shahe was requested with NO cherries yet they were in side the shake. I didn't taste banana until I got to the bottom and it is not real banana. It use to be better a long time ago

Well, between their constantly interrupting us when trying to order, they got 2 of our 3 orders WRONG AGAIN. Will not be going back to the 10969 N 83rd Ave in Peoria. Every time we go there they get it wrong and we don't feel like going back to return the food after a long day at work. Don't put people taking orders who DON'T LISTEN, making the customer constantly have to repeat ourselves!! Also was overcharged because we ordered doubles and got singles. What a terrible experience

Sonic in Henderson, Nevada has always been my go to for their American Graffiti style service. And I love their limeaid drink. Fast forward to 2024, being able to order online and to choose delivery or pickup is a plus. The problem with this is the cook(s) are not reading the order receipts correctly. Order 1 placed in October (delivered) did not include my request for no cheese on my burger and no requested whipped cream on the Sonic blast. Order 2 placed in November (pick up) did not include my request for whipped cream on my Sonic blast, and they also did not include mayonnaise on my sandwich as this was a “come with” for this chicken sandwich. Also, I requested extra lime which was not added. Both these could have been excellent orders if the order receipt was read. So making change requests to customize an order doesn’t make since if your order is constantly incorrect. Plus, extras added cost extra, too. So I’m paying for extras I’m not getting. Not a very good way to run a business. And trying to call the restaurant to let them know your order was wrong doesn’t help especially if you had your order delivered because they pass the customer off on the delivery service and the delivery service passes you back to the restaurant. That’s bad customer service!

Someone must teach these people how to cook a french fry. If they turn the temperature up or let them to where they were crispy would be divine. I go to Sonic 4–5 times a week, mostly for drinks, I have ordered the new groovy fries four times and they are so soggy, they are limp, there was no crispiness and they tasted like sonic grease. I am so disappointed.