Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
3rd party but can't receive payout payment due to account details required. Can't speak to an accounts member and Customer Service can't tell you what information is required. Now left in limbo. A... Mehr ansehen
Unternehmen hat geantwortet
Super untrustworthy. Make sure to get everything in writing because they’ll go back on things they say on the phone, especially if they drop the “I’ll speak to a manager line”. Pathetically operated.... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktinformationen
Lysander House , BS10 7TQ, Bristol, Vereinigtes Königreich
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Gut
601 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service on the phone .very…
Excellent service on the phone .very helpful
16. September 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great experience
Advisor Alex was very sensitive and reassuring. I hope all other advisors are as supportive.i can't recommend him enough!
11. September 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
It sounds like Cloe is someone you feel…
It sounds like Cloe is someone you feel safe and comfortable around — someone who treats you with kindness and makes conversations easy.
9. September 2025
Antwort von Somerset Bridge Limited
Dear Customer,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Friendly
Friendly, cheerful and helpful operator. Was reassuring and explained the process very well
10. September 2025
Antwort von Somerset Bridge Limited
Dear Paul,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe is an asset! Very good customer service
I spoke to Chloe. She told me everything i need to know and kept me reassured throughout the whole process.
Thank you Chloe!
8. September 2025
Antwort von Somerset Bridge Limited
Dear Mr Murphy,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Lillian was amazing today explained…
Lillian was amazing today explained everything to me, easy to understand and pleasant. Wonderful service thank you.
3. September 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Scammers 1.4 star ratings on google by 400+ people
I’ve had a genuinely frustrating experience with Somerset Bridge Insurance, and unfortunately, it’s still not resolved. From the start of my claim, it felt like they were adding on extra requirements and charges that I’m not even legally obliged to deal with. Communication has been slow, and it honestly feels like they’re making the whole process harder than it needs to be. I’m still waiting for a fair resolution, and I hope they improve, but right now I can’t say I’m satisfied at all.”
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Its a very bad company..
Its a very bad company... try not to make insurance... no star is worth my car was stolen and refuses to pay.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dreadful company, avoid for Car Insurance
Dreadful company.If you make a claim they cancel your policy and if you paying monthly, as it is farmed off to a third party finance company, you will be immediately liable for the entire balance. Also, their call centre is India and difficult to understand or hear the people you speak to. My insurance was under the trading name Go Skippy but would avoid any product offered under a trading name of this company.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Vicky was wonderfully sincere
Vicky was wonderfully sincere, friendly and genuine. It was refreshing to speak to someone who actually cares.
14. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke to Chloe yesterday
I spoke to Chloe yesterday. I was quite stressed and had a number of tricky questions. Chloe took the time, listened intently, and was incredibly knowledgable. If you didn't know something for sure, she looked it up right away. I was very impressed. This was top notch customer service.
12. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Lady on the phone was very helpful and…
Lady on the phone was very helpful and polite.
12. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Good customer services
Every person I spoke to today was very helpful in helping me in a time of need
not knowing what to do gave me different option and a piece off mind in stressful situations
12. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very Helpful Young Lady.
I spoke with a Young Lady called Milli.
Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver.
She went above and beyond to make sure the information I was given was very clear and very accurate.
Super Polite and Super Helpful.
She's an absolute credit to her employer.
Thank you.
John
12. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke to Karon and she made it easy…
I spoke to Karon and she made it easy to deal with my insurance claim. She was very easy to talk to, patient with my questions and gave knowledgeable responses that helped me during a stressful time..
12. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stop trying to blame me for something I was not involved in!
Telling me they payed for an accident repairs and then Expecting me to pay £16.5k for the accident I wasn't involved in rather than taking it up with the person/party who was involved now want to start a recovery process for the money off me yet it's nothing to do with me. I nor my party named on my policy was involved in the accident so take it up with the person/party involved as you told me on the phone that is currently what's happening. No letters no phonecalls messages ect just one email with an invoice attached 2 weeks ago which I replied to to be told I haven't been in contact which I have 3 times now since you have started this "recovery process" and had nothing back
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order to discuss your experience further, please do not hesitate to contact us, either by phone or email and we will be able to look into the issues raised within your review.
You can contact us on 03448409515, or via email at Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The best experience I’ve had on a phone call.
When I spoke to Gemma today she was very understanding and very friendly. From the last person I spoke to I had a very bad experience which left me very upset and in tears. I was scared when I was making the call today because I didn’t want to have the same experience again but when I spoke with Gemma within only 10 seconds of the call I was comfortable, as we were talking I told Gemma about my last experience and she was really understanding and she was apologising for what I went through Even though it wasn’t her fault. Gemma made me feel so much better and reassured me they will help as much as they can. I have never come across anyone who is so polite and friendly without knowing me and it’s over the phone. I’d like to thank Gemma for her help. We definitely more people like her.
8. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service
Was a really good experience was quite and to the point, they answered all my questions and made me feel like they are in it to make sure I’m fine. And that they captured the right information.
8. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
There was a gentleman called Tom who…
There was a gentleman called Tom who reassured me and calmed me when I needed help and advice and he was just the most genuine person I’ve ever dealt with insurance wise. Thank you
7. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe is a credit to your company
Chloe is a credit to your company, she is amazing at what she does i can't thank her enough!
7. August 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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