Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
3rd party but can't receive payout payment due to account details required. Can't speak to an accounts member and Customer Service can't tell you what information is required. Now left in limbo. A... Mehr ansehen
Unternehmen hat geantwortet
Super untrustworthy. Make sure to get everything in writing because they’ll go back on things they say on the phone, especially if they drop the “I’ll speak to a manager line”. Pathetically operated.... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktinformationen
Lysander House , BS10 7TQ, Bristol, Vereinigtes Königreich
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Gut
601 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very clear instructions from the claims advisor
Very clear instructions from the claims advisor.
10. Februar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Extremely disappointed. Bogus, cowboy behaviour from this company.
The level of incompetence I’ve experienced is shocking. Customer service agents are poorly trained and completely unhelpful, but unfortunately that’s not even the worst part.
After I cancelled my policy myself, it appears the company was unhappy with this decision and subsequently placed a marker against my name, which is now showing to other insurers as if they cancelled the policy, not me. As a result, I am now struggling to obtain insurance elsewhere. This is incredibly distressing and unacceptable.
I have spent hours calling to resolve this, only to be passed endlessly between different teams customer service, underwriting, third-party teams, validation with no accountability, no resolution, and no ownership taken by anyone. Every call ends in the same loop.
I am extremely shocked and distraught by this situation.
It is also very telling that the company does not meaningfully address negative reviews only posting the same automated response over and over, showing a complete lack of care for customers or service standards.
I would strongly advise others to think very carefully before dealing with this company.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
While I cannot provide a detailed response to your review over this medium, you can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe dealt with my problem…breakdown in severe weather conditions
Chloe dealt with my problem professionally, quickly and with understanding, empathy and consideration. She was a pleasure and calming influence to speak to.
7. Februar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Utterly useless in the event of a claim
Utterly useless in the event of an incident.
Extremely poorly trained claim handlers, poor communication and general incompetence.
You might get a cheap quote but you will pay if you need to deal with a claim.
They are awful, avoid them at all costs.
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID AVOID AVOID
My car got stolen over 2 months ago and they are incredibly slow at processing my claim.
I have had to chase them repeatedly to even look at my claim and therefore do their job for them.
I have still been paying for a service I haven’t been able to use thanks to their incompetence.
Totally unacceptable and outrageous!


23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Prompt and clear communication
Prompt and clear communication. Kind and professional, especially when shaken by a road collision.
27. Januar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID Somerset Bridge Insurance
To be quite honest , I'd give them a MINUS 5* .
Though I wouldn't give them the muck off of my shoe .
The saga been going on for 12 weeks . With no resolution in sight .
Being polite as I can be for the ABYSMAL treatment they have given my daughter , since a n other female driver hit her car , trying to jump into a non existent gap on the main road my daughter was driving in a flow of traffic , the woman tried to force her way in from a side road .
This company has made every effort to avoid any resolution on repairing her car and gone to depths of overpricing the repair costs , trying to say it's damaged beyond repair although their own assessor said it was a joke and would repair relatively easy and at less than half these clowns claim , the minute dent and scuff and crack on the edge of the bumper , saying it was a £6,000 repair so even though the car is almost like new they want to write it off and the remaining finance would suck it all up .
Avoid these people at all costs .
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
An easy and quick response
A quick response. A cheerful and efficient person to speak to.
26. Januar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thw person i spoke to was brilliant and…
Thw person i spoke to was brilliant and made me feel at ease
26. Januar 2026
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chris dealt with me today.
Chris dealt with me today.
Very professional and caring.
He is a credit to your company
14. Januar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe has been fantastic
Chloe has been fantastic, genuinely couldn’t have helped me more than she has so far.
13. Januar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Awful insurance
Terrible people to deal with even to set up policy. Can't interpret license info, contiually insisting I hadn't been driving before 1975 and wanting extra £54.18 because of this. £50 of this was administration charge, Extortionate in itself. Cancellation fees also extortionate, so paid up & stuck with them for a bit of peace from their constant hassling.
Hope don't have to make a claim, God knows how they would handle that, not well by other reviews. Will change at best oportunity.
An update on this situation, I have escaped from these people, and they have agreed to refund £619.91 of the £668.91 I Paid them. They however want 28 days to process this. Needless to say I am still awaiting this.
A similar situation in the past with the more reputable Swinton had the refund back in the relevant account within 4 days.
I think this speaks for itself
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very quick, helpful and efficient
I spoke to Ellie who was amazing, talked me through every single step and was kind and helpful throughout
6. Januar 2026
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was quite frustrated that my car was…
I was quite frustrated that my car was hit while it was parked, but the lady I spoke to on the phone answered all of my questions clearly and helped calm me down. I really appreciated her support and professionalism.
20. Dezember 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was so impressed by the efficient service I received.
I was impressed by the efficient, friendly and professional service that I received whilst discussing my claim with Lilliana. Thanks so much
10. Dezember 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Jade was fab
9. Dezember 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
very polite and respectful
very polite and respectful, resolved the issue, had full knowledge to resolve the issue
9. Dezember 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Just how easy your handler made me…
Just how easy your handler made me feel, very reassuring and very helpful
21. November 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.