Rung through to claims as a designated speaker for my dad. Was belittled and huffed at. Even though I had done through security for myself and my dad then refused to listen or talk to myself. Talked o... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
Excellent customer service by Karon who was easy to deal with and a good listener as well as being extremely helpful Thank you
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktinformationen
Lysander House , BS10 7TQ, Bristol, Vereinigtes Königreich
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Gut
607 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Well done Tom
Well done Tom! He helped with my enquiry in a friendly helpful manner and put my mind to rest. He is an asset to your company
7. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick, Simple and Thourough.
Was very polite, helpful and informative. The process was simple and relatively quick.
7. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Avoid this company
Avoid this company. Absolutely ridiculous rip offs. They discriminate against Muslims. Stay well away
Was asked to call back after the review. After waiting for almost 1 hour a rep called Zoe was unable to explain or justify or even retrieve the email I sent to the reviews team. Just proves the point made . Absolute waste of time. Don't go anywhere near this broker they are not insurers
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst company to Handel your claims…
Worst company to Handel your claims ever. Their client has hit my car whilst parked And they’re refusing to pay for my damages and not even properly tell me why this is. Costumer services is useless they just tell you to wait and keep telling me to go through my insurance even though i already told them that i have third party insurance only. I will wait a couple of days then i will get my lawyers involved.
18. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Claim procedure
Levian was great taking me through the claim process in a calm and positive manner. He noted the details of the accident clearly and concisely without me having to repeat myself and took me through the next steps.
4. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst insurance company I’ve ever…
Worst insurance company I’ve ever known. Don’t keep you updated. Had to ring them everyday and wait on hold to get through just to get my own belongings out of stolen car. They wanted me to contact Copart for updates. Stay away from this company
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we are pleased to hear that you have had a good experience with us.
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karon was very calm
Karon was very calm, sympathetic and helpful. I was very shaken up, but she guided me through the process and possible outcomes, taking the time to make me feel comfortable. Really nice to speak with a human being who was not just going through the motions
29. Januar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
STAY AWAY THEY JUST SCAM PEOPLE
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Shady
Super untrustworthy. Make sure to get everything in writing because they’ll go back on things they say on the phone, especially if they drop the “I’ll speak to a manager line”. Pathetically operated. Terrible at communicating with their clients. The whole process has seemed super shady. I have no confidence in this company. Wouldn’t recommend them to anyone
22. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Poor Service - long waiting period on phones
I have waited 43 minutes today to speak to an advisor, I spoke to two people who said the receptionist had passed me through to the wrong department. Finally I was cut off before being able to deal with the claim matter.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID
Beware. Any money you spend with them, them will use to act against your interests and keep you in the dark. I've had to chase them to get any communication.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst and Fraud
I have to give 1 star because there is no option for zero stars. I made a claim on September 24th and have been continuously following up since then. It was clearly the fault of a third party. I told Somerset customer care to request the CCTV footage from the council, but I don’t believe they even reviewed it. One day, I received a letter stating that, "in our view, this is 100% your fault." I was shocked – this is ridiculous and completely false, as it was clearly a third-party fault. I was driving straight in my lane when the third party overreacted, came from the wrong side, and intentionally hit my car. This is all shown in the CCTV footage.
It seems that Somerset didn’t properly handle the case and fabricated a report, sending me a letter claiming it was my fault. Why am I paying £140 a month for insurance if this is how they handle claims? I’ve clearly stated that I will take legal action in small claims court for this fraudulent investigation if they continue to try to close the case through their inactivity
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
TERRIBLE TERRIBLE SERVICE, NOT RECOMMENDED AT ALL
I would rate 0 stars if there is an option. TERRIBLE TERRIBLE SERVICE. My car had an accident on 28th sep and I’m paying £170 per month and still my claim is going on. Initially they mentioned that my vehicle is total loss and waited few days. After that their engineer came for inspection and without even starting the car he estimated that my car is repairable. Then I have asked for BMW approved service centre and they don’t have any then. Last week I have asked for cash settlement so that I can get it repaired myself. They mentioned that its possible. Today when I called them for an updated, they mentioned cash settlement is not possible and somehow they got BMW approved service centres now. Its been 4 months since my car had an accident and its still gone nowhere. Can someone help to take this further or register a case in the court ? Thankyou.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Exceptional service
The agent, Adam, put me at ease. He explained all available options and lessened my anxieties.
He is exceptional
15. Januar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen was super helpful and incredibly…
Karen was super helpful and incredibly knowledgable. I called to make a claim and she talked me through the entire process and all my options, sent me confirmation of what we discussed too!
14. Januar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Think before you buy!
EDITED: Seemed it was going to Very good as initial call was handled very well by Adam.
However 4 months later I am still struggling to get my car fixed and recover the excess I have paid from the third party who was a fault.
8. Januar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
When is a broker not a broker?
I'm currently on a lengthy hold to GoSkippy (trading name of Somerset Bridge Group) having asked why they call themselves brokers on the GoSkippy website: "A fresh insurance broker here to bring you first class insurance at competitive prices." GoSkippy is categorically not a broker, but a direct sales arm of Somerset Bridge. I think this needs to be clear. The use of the word 'broker' implies the GoSkippy team scans the market to find you a good deal like most brokers do. But in fact they only sell you Somerset policies. This is surely dishonest. I'm still on hold. No-one wants to answer the phone. For context, my wife and I wasted hours considering their car policy in December 2024, thinking we had used the services of a bona fide car insurance 'broker' that wasn't in fact a broker at all.
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The agent was very clear
The agent was very clear, kind, patient and helpful on the phone.
3. Januar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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