I started off with a really bad experience with sold with a certain staff member. This completely got turned around. Ella and Hector were amazing!! Although the process took longer than we hoped due t... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
From start to finish, the team at Sold (Hector, Dahnish, Ella) made buying our first family home a really positive experience. We purchased our home, and the process had its fair share of det... Mehr ansehen
Unternehmen hat geantwortet
Our overall experience with Sold was fantastic. We had a slow start. We were then handed over to Ella, our sales progressor. Ella was brilliant, she kept us well informed, supported us through... Mehr ansehen
Unternehmen hat geantwortet
I am extremely happy with the service provided by Sold.co.uk specially with the leading agent Ms Thea Willsmore she was very excellent and going extra miles in provide all support and communicati... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.
Kontaktinformationen
First Floor, 50 St Mary Axe, EC3A 8FR, London, Vereinigtes Königreich
- 0800 566 8490
- info@sold.co.uk
- sold.co.uk
4.4
Hervorragend
1089 Bewertungen
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Excellent service and trustworthy very…
Excellent service and trustworthy very quick response from Ella very helpful thank you so much for the service 10 of 10
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thanks for the great feedback, we'll let Ella know you thought she was very helpful!
Initially not good, but got a lot better
Initially, very convoluted service, different people within their organisation not talking to each other, leading to double cross of info. However got a lot better towards the end. Ella done her very best to turn it around to a succesful conclusion
My honest opinion, is listen more to your clients and take onboard our concerns as sellers. Other than that, good job
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your honest feedback. We’re sorry to hear about the initial confusion but are glad to know that Ella worked hard to resolve the issues and bring the process to a successful conclusion. We appreciate your suggestions and will take them into consideration to improve our service. Thank you for acknowledging our efforts and for your constructive comments!
Just sold an apartment with Sold
Just sold an apartment with Sold. They were extremely professional from start to finish, with our initial contact with Chris and then with our sales progressor Ella. In fact, Ella went above and beyond, dealing and chasing up the solicitors on both sides of the sale with instantaneous results and she was the one keeping my stress levels to a minimum! Wouldn't hesitate to recommend or use Sold again, all in all a great company!
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your fantastic review! We’re thrilled to hear that both Chris and Ella provided you with exceptional service. Ella’s efforts to keep everything on track and reduce your stress are exactly what we aim for. We appreciate your recommendation and would be delighted to assist you again in the future. Thank you for choosing Sold!
Great service
Excellent communication from jade and she sis a great job getting my house on the market.would defo ise thos service again.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for the feedback! We're glad to hear that Jade provided excellent communication and did a great job getting your house on the market. We’d be happy to assist you again in the future.
Quick sale
Apart from some initial teething problems with viewings and communication we were very happy with Sold. Photos were very good and done very quickly. I was able to add to the house description to tailor it to our home and negotiate an asking price with them.
We accepted our full asking price within about 4 weeks even though there was plenty of other competition out there.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you so much for your feedback! We truly appreciate your patience as we worked through the initial stages, and we're delighted to hear that you were happy with the overall process. It's great to know the photos and marketing helped showcase your home. Congratulations on securing your full asking price so quickly—especially in a competitive market! Wishing you all the best in your new chapter, and thanks again for choosing Sold!
Communication has been very good
Communication has been very good, always kept up to date with the progress, arranging photos, arranging viewings and receiving offers from Jade.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
We’re pleased to hear that Jade provided excellent communication and kept you updated throughout the process. If you need any further assistance, feel free to reach out!
Ten out of Ten for Ella
I have to give a special mention to Ella Seki who has been absolutely brilliant in our dealings with your company, without her pushing, prompting and perseverance I don't think we would be nearing completion Ella deserves all the recognition and plaudits,she has been prompt in answering emails and phone calls, Ella is one of the main reasons I would recommend your company to friends and relatives
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your wonderful feedback! A special thank you for recognizing Ella's hard work. Her dedication, prompt communication, and perseverance truly make a difference, and we're thrilled to hear she played such a key role in your experience. We’ll be sure to pass along your kind words to her. Your recommendation means a lot to us!
Ella offers excellent customer service
Ella has been working hard by giving us an excellent experience by providing us with excellent communication, customer service and she has treated with respect on every occasion
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your kind words! We’re thrilled to hear that Ella provided you with excellent communication and customer service, always treating you with respect. We’ll be sure to pass along your compliments to her! If you need anything else, feel free to reach out.
False hope
Initially offered a cash offer of 75% of the estimated property value. They then reduced it to 15% based on misunderstanding information from an estate agent who had just sold a neighbouring party. They said they could then get me a better offer from the investment side of the business, which was still around 60%. Thankfully my onwards purchase doesn't require this property to sell, as I would've wasted weeks with this company.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Hi Jack, we don't have any record of working with you I'm afraid. We'd really appreciate if you could remove this review as it's about a different company, thank you.
House Sale - Well deserved 5 stars
Well deserved 5 stars. What can I say. From dealing with viewings to finalising the sale. You kept me updated throughout and it wasn't exactly a straightforward sale. Thea you were amazing. I cannot thank you enough for getting my property over the line. It still feels like a dream but it's real. I can't believe it after a very stressful and difficult house sale. Sold and Thea made the impossible possible. Other agents and cash buyers failed but your company stuck with me through to the end. Thank you so much. Thea you kept me updated throughout the whole sale process and it finally completed last month. Thanks again your such an asset to Sold. I will certainly recommend your company and use you again.
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you so much for the wonderful review and the well-deserved 5 stars! We’re thrilled to hear that Thea was able to guide you through the entire process, especially with such a challenging sale. Your kind words mean a lot, and we’re so glad we could make the “impossible” possible for you. We appreciate your recommendation and look forward to working with you again in the future!
Buyers beware...
I can't say my experience as a buyer with sold.co.uk has been at all positive. Having had an offer accepted on the property by the seller Sold continue to send viewings (I know this as I live next door). Attempts to provide the required evidence of funding and other documentation to allow Sold to "take the house off the market" are being frustrated by staff that don't answer emails, pick up the phone, return calls and keep moving the goalposts. The experience has been stressful and it's only the beginning!
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Hi Ian, we have been speaking to your daughter in relation to the offer placed on the property.
Whilst we understand the frustration, the funds for the purchase needed to be verified as do ID & Proof of Address for all purchasers. It is far more complicated than simply showing a bank statement. Large cash funds require us to pass our Businesses Compliance checks and Anti-Money Laundering processes. As an Online Agent, we do not meet our Buyers face-to-face, thus the need to comply with strict guidelines set by our business or risk fines form the HMRC of thousands of pounds.
We do hope you can appreciate nobody is above this process, and until our compliance team is satisfied, we are unable to proceed into Legal as per our Businesses guidelines.
Furthermore, our Sales Negotiator had been clear from the start that unless we satisfy the above the property will remain on the market. Your daughter has already been informed by the Sales Team that compliance had reviewed all documents and the property was listed as Sold Subject to Contract. This takes time to action on the portals as we do not control them.
We understand this may not be a process you are used to or happy with, but we have been clear on our requirements from the start and must abide by our businesses Legal requirements.
Jade was lovely and really helpful with…
Jade was lovely and really helpful with everything which made the experience easy and fast!
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your feedback! We're thrilled to hear that Jade was helpful and made the experience quick and easy for you!
Great experience
My contact was Thea Willsmore and she kept me updated every step of the way during the whole process. Even at periods of the natural wait for things to be processed she checked in to keep me in know.
The company and Thea on the whole made the process of selling my house very easy and pain free. They accommodated my busy work schedule at times when I could be awkward.
Would highly recommend
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your kind review! We're glad to hear Thea kept you well-informed and made the process smooth and stress-free, even with your busy schedule. Your recommendation is much appreciated!
Selling with Ease
Absolutely Brilliant! Ella has really been so helpful and supportive through the selling of my first home. She’s made everything very calm and has promptly acknowledged emails and calls and found answers or solutions every time. I would heartily recommend her and her team.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
We're glad to hear that Ella has been such a great support during the sale of your first home. It's great to know she helped make the process smooth and stress-free, while staying responsive and solution-oriented. Your recommendation means a lot to us, and we'll make sure to pass along your wonderful feedback to Ella and her team!
Cemil Arslan has been simply amazing…
Cemil Arslan has been simply amazing throughout my journey.
You have an excellent, motivated & effective member of staff working for you & his communication skills have been outstanding throughout.
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you so much! We're thrilled to hear about your positive experience with Cemil. We pride ourselves on having dedicated team members, and it's wonderful to see Cemil's hard work and excellent communication skills being recognised. We'll be sure to share your feedback with him—it's always great motivation for our staff!
Lies to sellers - INVOICE FRAUD BUYERS BEWARE
UPDATE: The house was posted back on the market a couple of months later and we arranged a viewing. The seller was shocked to see us back. The seller said Sold agents told him false information and never told him the new offer we made and simply told him we were only approved for 125k mortgage and couldn't afford the house. Costing us both. BUYERS SHOULD NOT PAY AGENT FEES do not fall victim to this company.
INVOICE FRAUD BUYERS BEWARE. They will push their solicitors on you and then embezzle funds off the solicitor quote hiding it as fees for the solicitor. They say it is a solicitor open file fee but that money goes to sold and not the solicitor so if the sale falls through they still get paid. When Sold was asked they said it is a fee to have the offer accepted. Take on a local agent that cares about sellers and buyers.
They also valued the sellers home too high which made a headache for the seller later on as well. Not to be trusted with your home. If you see sold.co.uk stay away!
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your review. We’re sorry to hear about your concerns, and we’d like to clarify a few points.
The file opening fee, as clearly outlined in our terms and conditions, covers the initial administrative work required to set up your case and is payable to the agent upon agreement of a sale (subject to contract). This fee is non-refundable and ensures that we can provide the necessary support and processing from the outset.
Additionally, property valuations are conducted independently, and while we aim to advise accurately, market conditions can sometimes lead to down valuations. In this instance, the valuation outcome was beyond our control, and the seller ultimately chose not to proceed.
We appreciate your feedback and are always working to improve our service for both buyers and sellers.
I cannot recommend this company enough…
I cannot recommend this company enough and after wasting five months and no viewings with the developers who promised a sale, and only three viewings in three months with another agent, I've got a deal within two weeks. This company is a pleasure to deal with and I can especially recommend Dahnish Khan 5*
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your glowing review, Jackie! We’re thrilled to hear you secured a deal so quickly with our help, especially after previous challenges. It’s great to know Dahnish made such a positive impact. We appreciate your recommendation and are here if you need anything else!
Buyers be cautious of dealing with this agency
Buyers- they will push you to use their in house solicitor then ask for a file open fee for the solicitor. The fee does not go to the solicitor in fact they were surprised when I brought it up.
After our transaction fell through due to the seller backing out (the house was overvalued by the seller) they ghosted us. They are pinching money off buyers. The solicitors also take a week to respond. Get someone local and don't be taken advantage of by this dishonest bunch.
Update: Your employees clearly stated in an email which I provided you as well as your invoice you sent us stated that the fee was for the solicitor to open file with us not yourselves. This is invoice fraud. Dropped to 1 star rating from 2.
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for sharing your feedback. It seems there may be some misunderstanding regarding the file opening fee. As stated clearly in the terms and conditions provided to all buyers, the non-refundable fee covers the cost of the initial administration work on your case and is payable to the agent once a sale or purchase has been agreed (subject to contract). This was communicated transparently from the outset.
Regarding the transaction that fell through, it’s important to clarify that the property was downvalued during the valuation process, which was beyond our control. The vendor chose not to accept the downvaluation, which unfortunately led to the transaction not proceeding. We understand your frustration, but this situation was driven by factors outside of our influence.
We strive to provide clear and fair communication throughout the process. If there are any further concerns, we're more than happy to discuss them directly to ensure there is no confusion.
Excellent agency
Excellent agency, very professional and polite staff. Dhanish Khan - senior sales negotiator was amazing and supportive during the whole process.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Hi Usma, we're glad to hear that you had a great experience with us and that Dhanish was supportive throughout the process. We appreciate your feedback!
I've had a very good customer service…
I've had a very good customer service from sold. Co. Uk, Dahnish Khan has been amazing quickly sorting my house out with the relevant people, only took a week to get pictures and went live then viewings which I received an offer from a buyer. It is now in the process of the sale going through, I would highly recommend the company to sell your property for you.
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Sold.co.uk
Thank you for your wonderful feedback! We're thrilled to hear that Dahnish provided such excellent service, quickly getting your house on the market and securing an offer. We appreciate your recommendation and wish you the best as the sale process continues!
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