Solar Warehouse SA Bewertungen 488

My order was delivered fast and well packaged i will definitely order here again

I did not like the way my guys were treated at the warehouse in Kempton Park when they returned an inverter a day after collection due to damage. My guys were accused of the damage, and I had to call and intervene to get the unit replaced. This has really tainted the relationship that we were hoping to have with your company. The problem was resolved eventually.

Inverter was delivered within the three day's as indicated on their website.

Selecting, Ordering, Making Payment and Getting Delivery were effortless, simple, efficient and quick

My order was processed fast and the delivery was fast too.

Fast and reliable service, highly recommended

Excellent efficient service...product is top notch

good products an always on time

This being my second order and I'm pleased with their service. Each time I received my parcel within 3days from ordering.

Fast, efficient service and great products

A simple and easy shopping experience 10 out of 10

Quick, effective service

Great service and speedy delivery

I have purchased a few products from Solar Warehouse and only recievd good service. Once the order is placed the items arrive within 4 to 5 days.

I have had the most horrible and terrifying treatment as a black person after having been given a Dyness battery with a faulty BMS brand new out of the box. I took it back to them the day after and they failed to exchange it for a new one claiming it had to be sent to supplier and turn around time is 2 to 14 working days. It took them 14 days of testing and figuring out a false story while they are enjoying the comfort of spending my money without delivering.
They respond to issues in an unprofessional manner and I strongly believe this was because of my skin colour. This was as if money coming from a black person was of less value.
They then started demanding documents to the installer. I showed them all relevant documents and above all, my BTec qualification in Heavy Current Electrical Engineering.
They then handed my battery not in its original packaging and dropped it in front of my car leaving it with scratches as if I had it for 5 years poorly attended. Only to find that they have stolen other accessories that come with it.
They turn not to understand or follow their SOP when it comes to a black person.
I’m not sure if there are way of attaching pictures and vice notes to how rude the team was responding on the this platform for everyone to be aware.
They don’t accept a product if it’s not in its original packaging or damaged. But they dump it in your face when the ball is in their court.
Even after having escalated this matter to their Director, nothing fruitful was accomplished. He was even more arrogant after noticing that he is speaking to a black man.
I have purchased 3 other Dyness batteries and inverter in the past which remain untouched. Unfortunately I’m returning them as I’m not happy with how they operate.
This was the worse experience I’ve ever received. They are kind up until they hold on to your money.

Excellent battery
Received in nice conditions and working flawlessly

The lead time and communication was on point 100%

Speed response, almost emidiate shipping, items are all as advertised,
Great quality product

As always these guys deliver. Best and fastest service that I have ever experienced. Their products are of an exceptional quality and you can expect delivery within 3 days.
Their Kempton park warehouse are the best.