Solarspot Daylight Systems Bewertungen 567

TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very friendly & helpful people. Parts arrived on time through courier. Fitters were very friendly, clean & tidy and made no mess of any description & removed packaging outside. Sun Tunnel is amazing a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent product. Does exactly what is advertised. Looks really good where we have it installed in our hall. During daylight hours it lights a hall which has been dark since the bungalow was built. A... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I placed an order for supply & install of a Solarspot light tube and paid for it in full. Goods arrived then with less than 24hrs notice the installer emailed (not called!) to cancel the install. Afte... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have to block 2 windows in our bungalow in order to build an extension at the rear. We researched all the possible solutions to compensate for the lack of light ; Velux windows, glass bricks, sun t... Mehr ansehen

Unternehmen hat geantwortet

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4.4

Hervorragend

TrustScore 4.5 von 5

567 Bewertungen

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Bewertet mit 5 von 5 Sternen

Totally transformed a dark shower room…

Totally transformed a dark shower room into a bright and inviting room, no need now to use electric lights during the day. Installation team very pleasant and informative, social distancing maintained throughout.

7. November 2020
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Antwort von Solarspot Daylight Systems

Hi Ray
Thanks for giving us a 5-star review. We'll be sure to pass your comments on to the installaers as well.
Regards
Chris

Bewertet mit 5 von 5 Sternen

Absolutely brilliant

Absolutely brilliant, contacted them good two way communication, delivered when stated installation was no problem left the house cleaner than when they arrived. unbelievable the light it gives to my landing already planning a second in another dark corridor

6. November 2020
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Antwort von Solarspot Daylight Systems

Hi Andrew
Thanks for taking the time to leave a review and for awarding us 5-stars.
I'm pleased to hear that the installation went well and that you are pleased with the results. We look forward to hearing back from you when you're ready to have the second unit.
Best wishes
Chris

Bewertet mit 5 von 5 Sternen

If I could give 10 stars, I would!

Approached the company when I was looking to have a solar spot installed. No hassle or hard sell, just honest and transparent information, together with a no fuss straight forward quote process. All very fast and efficient, from initial quote to install inside 3 weeks. Just brilliant. The product is super effective and delivers exactly what it says. Highly recommended, the company deserves every single star. Thanks for a great value, efficient install.

3. November 2020
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Antwort von Solarspot Daylight Systems

Hi
Thanks for such a fantastic review. We're delighted to hear that you are so pleased with the product and we'll be sure to pass your comments on the installers as well.
Best wishes
Chris

Bewertet mit 1 von 5 Sternen

Poor Customer Service

I placed an order for supply & install of a Solarspot light tube and paid for it in full. Goods arrived then with less than 24hrs notice the installer emailed (not called!) to cancel the install. After raising a concern direct to Chris at Solarspot & to rearrange installation for the following week, Solarspot chose to cancel the entire installation & sale against my preference. Very poor customer service. Very disappointed in Solarspot, - wasted loads of my time. Based on this I would avoid.

29. Oktober 2020
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Antwort von Solarspot Daylight Systems

Dear Graham
I think we need to clarify the chain of events; yes, the installer cancelled the installation (due to illness) by email and we agreed with you that he should have called instead. I did speak to him on the day and they will now call people if they ever need to do this in the future. We also apologised profusely for this both on the phone and in writing the same day.
As you say, the installation was rescheduled but you then wrote back to us demanding a 'guarantee' that the fitting would happen on that day and threatened to cancel the job if for any reason it wasn't done - a guarantee that was impossible to give (for multiple reasons, in particular the weather - which turned out to be appalling on that day).
We felt that by this point, as did the installer, that this was wholly unreasonable and that you were unlikely to be satisfied with anything we did, so made the difficult decision to cut our losses and refund your payment.
As I said at the time, we did this with heavy hearts as we pride ourselves on delivering a 5-star service, but it was clear that the relationship had soured and it would be best for both parties to go our separate ways.
Yours is the only 1-star rating out of hundreds of 5-star reviews commending our customer service and product, so we're confident that readers will be able to come to their own conclusions as to the way we deal with the vast majority of our customers.
Regards
Chris

Bewertet mit 5 von 5 Sternen

Good communication

Good communication, installers arrived on time, carried out work efficiently. Resulted in gloomy room turned into a bright room.
Excellent service, product met expectations.
Thank you

21. Oktober 2020
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Antwort von Solarspot Daylight Systems

Hi Richard
Thank for taking the time to leave a review and for awarding us 5-stars.
We'll be sure to pass to pass your comments on to Richard the installer.
Regards
Chris

Bewertet mit 5 von 5 Sternen

Honest company, quality product

Quality product and accessories. Even down to heavy duty foil tape. Very effective light source for our previously dull bathroom.
Most importantly for me, Chris at Solarspot had every opportunity to sell me more product than I needed (I thought the bubble would need to be on the south facing side of my roof - it didn't) but took the time to explain why my assumption was wrong and pinpoint exactly what I needed. This saved me a fair bit of money. Helpful all the way. Nice to deal with a company who treat customers honestly. It doesn't happen often!

21. Oktober 2020
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Antwort von Solarspot Daylight Systems

Hi Darren
Thanks for your kind words and for giving us a 5-star rating.
Regards
Chris

Bewertet mit 5 von 5 Sternen

Very satisfied with the solarspot

Very satisfied with the solarspot, very helpful staff, quick response to emails, very helpful in every respect, thank you, Mike

15. Oktober 2020
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Antwort von Solarspot Daylight Systems

Hi Mike,
Thank you for taking time to review our product and choosing Solarspot for your home.
Regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Sun Tunnel installation

Very friendly & helpful people. Parts arrived on time through courier. Fitters were very friendly, clean & tidy and made no mess of any description & removed packaging outside. Sun Tunnel is amazing and I can’t believe how much light it lets in, it’s almost blinding! Worth every penny spent. Would thoroughly recommend to anyone thinking about having on installed. Many thanks, Stuart.

12. Oktober 2020
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Antwort von Solarspot Daylight Systems

Hi Stuart,
Thank you for taking the time to review our product and for choosing Solarspot for your home.

Regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Fantastic results !

Fantastic results !! Quick, efficient service.
No mess and great communication all the way. Would definitely recommend this system to anyone with a room with gloomy daylight - it is amazing !!

7. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Hi Anne,
Thank you for taking the time to review our product and choosing Solarspot for your home.
Regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Very happy with our Solarspot

Very happy with our Solarspot. It is great how much light it gives and it certainly makes a huge difference in our hallway. It was simple and quick. We would definitely recommend. It was also fitted quickly and efficiently. Thank you.

3. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Hi Joyce,
Thank you for the 5 star review and choosing Solarspot for your home.

Regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Excellent

I can’t recommend Solar Spot highly enough. Not only the product but the excellent advice I received from Chris and the great fitter Andrew. I knew the daylight system would make a difference to our dark kitchen but I wasn’t expecting such a transformation. We were so impressed that we arranged for two more to be fitted in our hall.

22. September 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Hi Sandra,
Thank you for the super review of our product and service, we are delighted you chose Solarspot for your home.
Regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Amazing transformation to our dark…

Amazing transformation to our dark hallway, keep going to turn the light off! Can fully recommend Solarspot Daylight Systems so very helpful from start to finish. The fitter was friendly and conscientious and fitted our lightwell in just a few hours. He cleaned up and left as good as new. Would recommend highly and use this company again. *****

14. September 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Hi Yvonne,
Thank you so much for the super review. We are delighted you chose Solarspot for your home.
Regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Excellent product and service from…

Excellent product and service from ordering to delivery .I live in the far north of Scotland and usually delivery is a problem was no problem with this order .

9. September 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Thankyou for the 5 star review and choosing Solarspot Sun Tunnels for your home.

regards,
Elaine.

Bewertet mit 5 von 5 Sternen

Chris was extremely helpful throughout…

Chris was extremely helpful throughout the whole process. Very prompt delivery. Would recommend

28. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Hi Lydia
Thanks for your kind words and for giving us a five-star review.
Best wishes
Chris

Bewertet mit 5 von 5 Sternen

Good customer service

I spoke to Chris, he knew exactly what I was try to explain, priced it up quickly for a bespoke set up.
Once I had paid, delivery was arranged within a few days.
Fitting was straight forward although always a worry when you are removing tiles and cutting holes in the roof!
Pleased with the amount of extra light it now provides.

25. August 2020
Bewertung ohne vorherige Einladung
Solarspot Daylight Systems-Logo

Antwort von Solarspot Daylight Systems

Hi Ian
Thanks for taking the time to leave a review and for awarding us 5-stars.
I'm pleased to hear that the installation went well and that you are pleased with the results.
Best wishes
Chris

Bewertet mit 5 von 5 Sternen

Quick, Easy and Effective

The whole purchase and installation process was very quick and easy. Chris at Solarspot offered very helpful advice and kept me well informed over the delivery. The installation was done in half a day. We are very pleased with the result which has lightened up a dark landing. Only trouble is that we can now see that the room needs redecorating!

25. August 2020
Bewertung ohne vorherige Einladung
Solarspot Daylight Systems-Logo

Antwort von Solarspot Daylight Systems

Hi Richard
Thanks for your kind words and for giving us a five-star review. I'm delighted to hear that it all went well - I'll be certain to pass your comments on to Jimmy as well.
Sorry about the redecorating, but at least you'll be able to see what you're doing now.
Best wishes
Chris

Bewertet mit 5 von 5 Sternen

Excellent

We were extremely pleased with the excellent service and attention we received at all times.The solar spot gives us much more light than others we have seen.I would recommend this company to anybody.
Aaron the fitter was excellent as well.Nothing was too much trouble and he even cleaned my velux window while he was on the roof.

19. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Solarspot Daylight Systems

Hi Margaret
Thanks for your kind words and for giving us a five-star review - and thanks for your patience in waiting for the installation due to the weather.
I'll also be sure to pass your comments on to the fitters.
Best wishes
Chris

Bewertet mit 5 von 5 Sternen

Fast and efficient.

16. August 2020
Bewertung ohne vorherige Einladung
Solarspot Daylight Systems-Logo

Antwort von Solarspot Daylight Systems

Hi Michael
Thanks for your kind words and for giving us a five-star review.
Best wishes
Chris

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