Shipping was quick, and the jupiter vibrator works exactly as should. Sohimi customer support was extremely helpful when we had an issue with our toy, but it got swiftly resolved. So far no issues, th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I bought a stroker from Sohimi last year, and it's called ELIZA hands free masturbator. Eliza was the first hands free masturbator I've ever bought and wow...it was amazing! Discreet shipping, no obv... Mehr ansehen
Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me... Mehr ansehen
Unternehmen hat geantwortet
I absolutely loved the toy that I received! I was worried at first ordering, but the customer service reps answered all my questions. I especially love how quick Sohimi was too ship out.
Unternehmensdetails
Vom Unternehmen geschrieben
Sex toys online shopping at Sohimi will be the great experience. We are the best online sex toy shop in USA offering the exclusive range of sex toys for sale online at discounted price. Buy sex toys online from the great selection of vibrators, male masturbators, BDSM bondage stuffs, Penis rings, etc.
Kontaktinformationen
1107 S Westwood Ave, Addison, IL, 60101, Vereinigte Staaten
- +1 (419) 561-5697
- support-us@sohimi.com
- sohimi.com
3.6
Akzeptabel
146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Sohimi
Hello,
Is there any quality problem? If yes, we can resend you a new one, thanks.
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
10/10 would recommend
To start the pricing is incredibly low and the products I received are very high quality. The products are easy to use and they work great!!! Shipping was fast and packaging was discreet. Overall a very pleasant experience and I will definitely be a repeat customer!
25. Februar 2025
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
No good
It wouldn’t even turn on after hours of charging they said they’d send a new one but haven’t seen anything yet
24. Februar 2025
Antwort von Sohimi
Hello,
We checked the new one is on the way, please check it here:https://track.amazon.com/tracking/TBA319691640146 it will arrive tomorrow, hope you can check it, thanks.
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Bought a new version of an old toy
Bought a new version of an old toy, really happy with the old one. Good and serious company , if you have any problems they will solve it
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
The perfect go-to for adults!
I really enjoy the assortment of items on Sohimi and have acquired a variety of their products. They never fail to satisfy and their customer service is excellent! For those without a regular playtime partner, there's no need to go to local shops or endlessly receive catalogs thru the mail with a disappointingly limited selection. Give Sohimi a try and you'll be sure to find something that turns you on; your sensual side will thank you!
30. Januar 2025
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
It shouldn’t be this difficult-it’s a pump and a big box
I’ve got two different people responding to my one email and both of them were giving me conflicting stories regarding a pump that I already and couple other things that other things have been delivered, but the pump is not. I’m trying out who to go to to get this because I need it here present last weekend. I ordered it two weeks ago. Appreciate your follow up. Thank you.
30. Januar 2025
Antwort von Sohimi
Hello,
Our customer service has replied to your email. We would like to know which product you have not received so that we can check the information. According to the logistics information, all the packages have been delivered. So we would like to know which product you have not received and hope you can reply to our email. Thank you for your support.
Ridiculous!
I ordered 2 items and they were shipped separately - no big deal. When the first item arrived, it was not the same as what I had ordered. I reached out to customer service and they told me it's a "newer" version of what i ordered...yet it has less capabilities than the one that I ordered. That doesn't sound like much of an upgrade to me.
Secondly, the second item was shipped to my city, sat at some facility here for a few days - I figured it just needed assigned to someone's truck for delivery. 4 or 5 days go by and it's still at the facility! Next think I know, the tracking number tells me that my product is being shipped to TULSA!! That is many states away from me. I made my order the last week of January, and here we are Feb 11th, and I still have one downgraded version of the toy I wanted and nothing to show for the other one. HORRIBLE first impression.
31. Januar 2025
Antwort von Sohimi
Dear customer,
After checking the logistics information, you received the package that you said the logistics had not been updated before, and you also received the package we resent to you a few days ago. We hope you can keep the product and do not need to return one of them, but can you update your review? Thank you very much for your support and understanding. Your support is our driving force to move forward.
Antwort von Sohimi
Hello,
Thank you for taking the time to review us..
Actually We replied your email when we received it, please check your mail box or spam and we checked the tracking information, it was not updated, and we have arraneged to ship the order again, this is trk#4PX3001624411507CN you can track it here:https://www.17track.net/en hope you can delete the review, we are really sorry for this delay. Thanks.
Worked as expected.
1. Februar 2025
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Fast Customer Service
Products from here are fairly priced and fast shipping. When I needed help with a product, they were able to reply back in about an hour with a solution. Would use their website again.
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Sohimi
Hello,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with our products and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Professional Customer Service
I purchased a product in Sohimi around one month and a half ago (it took around 21 days from those 45 days (approx.) to arrive) The product sadly broke just after the 3rd usage and it made me worry for real as the warantee is supposed to be just 30 days since the date you bought. However, I contacted Sohimi Team and they answered me within the next 24h just as they claim in their web. They were communicative and kind and offered to send me a new product. I find the response very professional.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Sohimi
Hello,
Thank you for your evaluation. Providing customers with satisfactory services is our aim. Thank you for your support. I wish you a happy life.
Great product
27. Dezember 2024
Antwort von Sohimi
Thank you for your evaluation. We are glad that our products can bring you fun. We wish you a happy life!
I purchased 4 products and only…
I purchased 4 products and only received 2. I had made inquiries and provided police report for the two missing items. Was told to make a review in order to get the two missing products reshipped. I just hope whom ever the carrier is follow the signs and deliver the products correctly and secured. Customer service needs to do better to rectify missing products and contact whom ever delivers product to follow delivery instructions accordingly and not leave things in places where signs clearly states not to leave them in. From the two products I did receive was successful as gag gifts. They loved it.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Sohimi
We are sorry that you did not receive the product. According to our communication, the package was delivered to the designated location, but due to holidays, your package may have been taken away by someone else. You also called the police, but the police were unable to find the package. As a responsible store, we can resend the package to you. We hope you can understand and thank you for your support.
Excellent customer service
Excellent customer service
I had an issues and they were quick at getting it resolved. I can’t wait!! I’m looking forward to using their product and purchasing all my other toys through them.
Thanks Again
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Sohimi
Thank you for your evaluation; we are glad to offer you the best service. Thank you for your support.
Ormai, credo sia una truffa…
Io, sto controlallando tutti i giorni i aggiornamenti sul sito di tracciamento. Con 9 giorni dall’ultimo aggiornamento non è cambiato niente. Voi dite che avete provato di fornire il numero IOSS… ok, allora perché non si risolve la situazione? Noi, come clienti, paghiamo e pure subito. Voi, avete sempre dei problemi per fare le consegne. Assolutamente bravi!
22. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Sohimi
Hello,
This customs clearance requires an IOSS number. We have tried to provide it. Currently, there is no latest update. Please pay attention to the subsequent updates. Since this is international logistics, it is the peak period of logistics, so there will inevitably be delays. Please be patient and wait. If it cannot be delivered next week, we can resend or refund. Thank you for your support
Ordered 2 items
Ordered 2 items. The first came quick. Still waiting on 2nd item. Tracking is difficult and the Shop app is not
Working. I think my item had to be cleared by customs. I wanted this to be discreet and now the airlines have to clear my order. I’m very anxious about this delivery. Also when I purchase these items I was unable to add the 10% discount
26. November 2024
Antwort von Sohimi
Hello,
We are sorry for delay, as the second one is shipped from overseas, it will take longer than local warehouse. We checked it is in transit, please check it here>https://track.4px.com/query/4PX3001469011153CN hope you can keep an eye on it, thanks.
Superb all round experience
Easy to navigate website. Superb selection and prices. Quality goods which arrived very quickly.
26. Oktober 2024
Antwort von Sohimi
Hello,
Thanks for your feedback, have a nice day!
Received faulty product and they would…
Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me refund. Sohimi said they would give refund if I gave a positive review and if I returned item to China at my expense. Now I'm getting all kinds of fishing and scam emails from China because I told them they lie and are dishonest.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Sohimi
Hello, first of all, if the product you received has quality problems within 30 days, we can resend you a new product or refund you directly without any positive review from you. In addition, you don't need to ship the product to China. Finally, the refund from PayPal is also our initiative. As for the fishing emails or something you mentioned, we never do that. If you have any questions, please contact our support team instead of giving malicious negative reviews. Thank you for your understanding.
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