Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Mehr ansehen
Unternehmen hat geantwortet
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Mehr ansehen
Unternehmen hat geantwortet
one of the best places to get slushy and also delivery is fast and accurate the customer service is also very nice.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Kontaktinformationen
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Vereinigtes Königreich
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.5
Hervorragend
201 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent speedy delivery
Excellent speedy delivery - fair price regarding syrup and shipping. Only slight disappointment was I never received a reply to a question I had which I emailed.
12. September 2022
Bewertung ohne vorherige Einladung
Antwort von SnowShock
Hi Kriss, thanks for the review. I found your details on our system, but no e.mail somehow. Please e.mail here if you would still like some help
sales@snowshock.co.uk
Antwort von SnowShock
Thanks Dalvir, we appreciate your words.
Great service and fast delivery again…
Great service and fast delivery again from Snowshock
18. August 2022
Antwort von SnowShock
Many thanks for the feedback we appreciate it.
Quick delivery everything in stock
17. August 2022
Antwort von SnowShock
That's an A for the Team, thanks Mr T ;-)
In one word crap
We have to do all chasing for an engineer on a brand new machine.
Slow delivery on machine and Dredful slow delivery on slush consumables
12. August 2022
Antwort von SnowShock
Hi Matthew, we have been looking into your issues and I belive things are resolved. Thank you for your comment that the review was aimed mostly at the 3rd party companies we use for delivery and service. Your feedback is valuable and helps us to improve on our 96.2% success rate.
Had issue with bowl service department…
Had issue with bowl service department were very helpful and order the part I needed for me. Gave me very helpful advise on the best way to fit it.
12. August 2022
I was given a discount code that would…
I was given a discount code that would not work. Email for a call back and filled in the online form for a response now 3 days later and no reply
10. August 2022
Antwort von SnowShock
Hi Andrew,
Apologies for the issue with our discount code. A member of the sales team is going to contact you via email to look into this for you.
Excellent service from start to finish
Excellent service from start to finish. Clear website information gave you all you need to do an easy order.
We were kept in the loop with the dispatch with regular delivery updates.
7. August 2022
Antwort von SnowShock
It makes us happy if you're happy, thanks for the review.
Great prices
Great prices, great customer service experience, great value on products and most of all great profits!
3. August 2022
Antwort von SnowShock
Thanks Jaspal, great to hear, we hope you have a great day.
Easy to use web site
Easy to use web site. Order arrived very promptly. Couldn't ask for more.
2. August 2022
Antwort von SnowShock
Great, we'll try our best to keep this up for you.
Simply cant fault the machines or…
Simply cant fault the machines or ingredients. Service has been exceptional so far too
31. Juli 2022
Antwort von SnowShock
Thanks for sharing, have a great day.
Antwort von SnowShock
Thanks for the feedback Andrew, we hope to look after you for for a long time to come.
Excellent staff
Excellent staff. Kelsie always on hand to give 100% to her customers and very pleasant
26. Juli 2022
Antwort von SnowShock
Thanks for this, Kelsie's over the moon!
Antwort von SnowShock
You've made Kelsie's day! Thanks.
Very fast delivery
Easy to order, very reasonable price and super quick delivery! will not get my syrups for my home machine from anywhere else now
25. Juli 2022
Antwort von SnowShock
We're glowing x
Antwort von SnowShock
Thats great. Once we are aware of a problem with our couriers we will always solve it as urgently as we can, thanks for your patience.
Hi Jack, apologies if you have experienced an issue with your order, however according to the courier your full order was signed for on 30th May. Although this order does date back a while a member of the team will be more than happy to look into this further for you. You can contact us on 0330 053 6132 with any queries relating to your order.
I was very satisfied with the service I…
I was very satisfied with the service I got over the phone, everything that I needed to know was explained to me in great detail. And I love the triple slush machine it’s awesome.
Thank you,
Janie
23. Juli 2022
Antwort von SnowShock
Hi Janie,
We're very glad to hear you're happy with your purchase. Make sure to try some of our other flavours in your triple machine! Thank you for your review.
We have a snow shock twin slush machine…
We have a snow shock twin slush machine and unfortunately due to lockdown it was placed in storage. Now up and running it’s performance is still A1 also the sour cherry and sour apple flavours are a winner with customers.
20. Juli 2022
Antwort von SnowShock
Great, just in time for summer, have a great day.
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