Badly packed, multiple packets of ramen/noodles were shoved into a box not meant for that many items. Multiple packets popped, all crushed from being “manhandled”. Would not recommend! (That sa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Incredible quick and fast shipping, and great care taken in packaging my products which I ordered. Totally worth it and some delicious and addictive snacks including U.S import Cheetos ❤️
Unternehmen hat geantwortet
I ordered five of the pumpkin seeds and was notified of a refund but no explanation as to why. I understand stock depletion etc and guessed that was the reason but it would have been nice and felt m... Mehr ansehen
Unternehmen hat geantwortet
I chose to order from here rather than elsewhere to get a bag of cheetos for my partner. I also ordered a few snacks to go alongside to make the delivery fee worth it. After ordering, I got an email... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Online business providing world snacks at your fingertips. Welcome to the world of snacks whether you're looking for American candy or chocolates such as the famous Hershey's & Reese's or African snacks such as Chin Chin & Plantain Chips or the finest Turkish Delights from the Mediterranean. Indulge in the worlds snacks. Here at www.snackalot.co.uk we have a range of Vegan, gluten-free, Halal, International snacks, Dark Chocolate, USA & British Candy, Snack Boxes & Hamper box. We deliver nationwide.
Kontaktinformationen
First Floor 66d Barrack Street, CO1 2LS, Colchester , Vereinigtes Königreich
- 01206 700 964
- hello@snackalot.co.uk
- snackalot.co.uk
Great live it here highly recommended
2. August 2022
Bewertung ohne vorherige Einladung
They were good overall
20. März 2022
Bewertung ohne vorherige Einladung
Quite Poor
Updates with parcel were very unclear as to whether it had wen shipped or not. Received package and was missing items. Tried MULTIPLE times to email them and get the rest of the items I paid for still haven’t got a reply weeks after my initial delivery. Very dissatisfied with the service and not receiving all my items that I paid for. Once again no response to my emails and still haven’t received any further items or money back.
23. Juni 2021
Packed Very Badly
Badly packed, multiple packets of ramen/noodles were shoved into a box not meant for that many items.
Multiple packets popped, all crushed from being “manhandled”.
Would not recommend!
(That said was delivered very quickly and by an exceptionally polite young gentleman).
9. Juni 2021
A wide selection to choose from
A wide selection to choose from. Reasonably priced. Delivery was quick. Customer service response rate very fast, responded to a query within the same hour.
Would definitely recommend
7. Mai 2021
Data Protection Breach - Started Contacting Me From Personal Accounts
They had run out of the product I ordered and already paid for, but it was the correspondence after this that was really unprofessional.
They used the mobile number I had to supply when placing the order to then WhatsApp me from a personal mobile (gaining access to my profile picture/status) and then emailing me from a personal email account telling me to “check my WhatsApp”. At no point did they use a business email or number.
I never consented to have my personal information used in this way, and it’s a completed breach of GDPR.
This is entirely aside from the fact they sold me an item they didn’t even actually have in stock.
2. Mai 2021
Antwort von Snackalot
Thank you for your feedback and I am sorry that you felt this way and was not happy with our service.
firstly the reason why you was contacted by the owner was due to the fact that staff had unfortunately fallen ill and the owner had to contact you, and as he could not get access to the business accounts had to take take it upon himself to get in touch with you regarding your order using his details. As he did want to resolve the matter that we did not have your product in stock due to company error. he sent you a email after a waiting for a period of time and did not hear from you sent the same message. once he did not hear from you they refunded you and closed the order.
the following message was sent:
"Hi ya you placed an order with snackalot for the Encona Sauce, unfortunately there has been an admin error and we would like to apologies for not Having the products
We would like to compensate for the inconvenience so please choose an alternative from here let me know which one you would like and it’s free we will refund you for the other one and your postage" with an image of 7 other different sauces to choose from.
We did not sell you the product as we did not have it in stock and due to this error we contacted you to offer a replacement at no charge and full refund.
We are sorry that you felt that we breached GPDR, our privacy policy and terms of service explains in details of the methods we use to contact if any errors or access issues we have.
We have been selling online for a year and have always used our business number and email, it was unfortunate staff fell ill and you had to be contacted in this way. So your order was not delayed any further.
Once again we are sorry that you felt that we breached the GDPR and our service was not up to its standard.
Snackalot
Complaint Team
excellent service
excellent service . very good price . a wide range of unusual products.
9. April 2021
Antwort von Snackalot
Thank you for your feed back, Glad to see that we delivered a excellent service.
Snackalot Team
Love these sunflower seeds
Couldn't find these black sunflower seeds anywhere until I found snackalot. What a revelation. Great product and service. Thanks
1. April 2021
Antwort von Snackalot
Thank you for your feed back, we are glad to hear that you found what you where looking for, We have a huge range of sunflower Seeds. Look forward to serving you agian.
Snackalot Team
Excellent prices and great customer…
Excellent prices and great customer service. Wish you had a store that i could physically visit, would end up buying everything i reckon!
20. März 2021
Antwort von Snackalot
Thank you for the great feedback, We are glad to hear you had a great customer service with us ad our prices are excellent. We are planning to open a store we will keep you updated.
Snackalot Team
I was reluctant to order from here but…
I was reluctant to order from here but they had some items that I wanted and the price was good, not like other site charging so much.
My parcel came on time packaged well no issue.
Glad a gave them a chance saved quite a bit of money too.
Keep up the good Job guys.
7. März 2021
Bewertung ohne vorherige Einladung
Antwort von Snackalot
Hi
Thank you for your feedback , we are glad to hear that you gave us a chance after reading few of our latest review.
we are glad to see that we delivered to your satisfaction.
Regards
Snackalot
Antwort von Snackalot
Hi
Sorry that there was no reason given, this was an error on our side.
unfortunately we can not deliver to the United States at the moment.
Regards
Snackalot
to short dated
2. März 2021
Antwort von Snackalot
Hi
I am Sorry to hear that you where given short date. you will also see that you ordered
Gullon Digestive biscuits 245G but we gave you the 400g for the same price.
Sorry about this , and this will be looked into with our warehouse team.
Regards
Snackalot
What we received was good. But...
I chose to order from here rather than elsewhere to get a bag of cheetos for my partner. I also ordered a few snacks to go alongside to make the delivery fee worth it. After ordering, I got an email refunding me for the cheetos due to them being out of stock and then saying my item had been dispatched (therefore I couldn't cancel). This then meant I had to order from somewhere else to get what I wanted and ended up paying for delivery twice. It happens I guess, but very frustrating at the same time.
The snacks that we did get were nice. Well packaged and there was a complimentary mask and pen in the box which made us giggle. It's just a shame that I ultimately ended up paying a lot of money to get what I wanted.
24. Februar 2021
Antwort von Snackalot
Hi
Thank you for your Positive and negative feed back, I am sorry to hear that our stock was not up to its standard and will look into this.
Please contact us via email with your order code #1101 and we will be happy to refund you your delivery charge as it is not fair that you had to pay twice for what you really wanted and to compensate for the frustration this caused you next time you order delivery is on us. (contact us to get the code please)
We currently have a Mega Sale upto 30% off all our products, please have a look and hope you can give us another chance to get it right.
I hope this resolves the matter and sorry for delay in replying back to you.
Kind Regards
Snackalot
I ordered five of the pumpkin seeds and…
I ordered five of the pumpkin seeds and was notified of a refund but no explanation as to why. I understand stock depletion etc and guessed that was the reason but it would have been nice and felt more considerate for someone from customer service to send an email ahead of time explaining that they did not have the required amount in stock and therefore would be issuing a refund for this reason without me having to email and ask why. I did appreciate the reply and apology however.
Aside from that very happy with the product, packaging and the little extras put it in to the box. It was a nice touch.
Thank you
22. Februar 2021
Antwort von Snackalot
Hi
Thank you for the positive and negative feedback.
I am sorry to hear that you had this experience with us, Unfortunately there was an error on our side at the warehouse. and due to short staff we were unable to call or inform before hand. We are working to make it work better.
We have mega Sale on upto 30% off on all products, Please take advantage of this and we hope to get another chance to make it right.
Regards
Snackalot
Antwort von Snackalot
Hi
I am sorry to that your order was cancelled without any explanation, There was an error with stock at our warehouse. We have looked into this and made changes.
I hope you can give us another chance in the future to make it right with your order.
Kind Regards
Snackalot
Although service was prompt after…
Although service was prompt after receiving our order we sent an email about a couple of items received that were open upon delivery.
They have not contacted me at all not even to apologise.
31. Januar 2021
Antwort von Snackalot
Hi
Thank you for letting us know about receiving a couple of items open upon delivery, i am sorry that this happened and can not understand how and it will be looked into.
All Our Packages are checked and verified by 3 People.
Also due to the current pandemic with Covid19 we have lost a lot of staff and also had to outsource to a company.
Once again sorry for delay in getting back to you, Also if you let us know about the couple of items you received open and i will look into getting it refunded for you.
please email us with the information requested Info@snackalot.co.uk with your order code #1091.
Kind Regards
Snackalot
Incredible quick and fast shipping
Incredible quick and fast shipping, and great care taken in packaging my products which I ordered.
Totally worth it and some delicious and addictive snacks including U.S import Cheetos ❤️
30. Januar 2021
Antwort von Snackalot
Hi
Thank you for the feedback, Glad to hear that we met your standards and delivered a great service.
Regards
Snackalot
Decent delivery and they provide you…
Decent delivery and they provide you with other mini gifts as an thank you and really good packaging
27. Januar 2021
Antwort von Snackalot
Hi
Thank you for the feedback, Glad to hear that we delivered a great service,
Regards
Snackalot
Quick and Quality
Quick postage and Quality products, 5 stars will definitely be ordering again.
26. Januar 2021
Antwort von Snackalot
Hi
Thank You for your feedback, We look forward to your Order again.
We have a mega sale going on at the moment, Up to 30% off, please feel free to have a look.
Regards
Snackalot
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.