Thanks to the manager Sharee At erskine it is her 5th year at smokemart congrats on a great effort over the years as Sharee and the staff are friendly and helpful and very much appreciated cheers tea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had such a great experience at Smokemart Munno Para tonight. The customer service staff were friendly, helpful, and went above and beyond to make sure I found what I needed. They were attentive wit... Mehr ansehen
Unternehmen hat geantwortet
Smokemart??? How about gizmo mart, you can buy drones, stereos, boombooxes but gas for refillable lighters..had us waiting for over four months, Rollie machines none in stock for over six months now!... Mehr ansehen
Unternehmen hat geantwortet
I visited Smokemart & GiftBox Mirrabooka WA looking for Christmas gift ideas. I was greeted by a young, friendly, knowledgeable staff member who was able to help me select a gift to suit my require... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Australia's largest & most trusted tobacconist since 1988, with over 275+ locations Australia-wide offering 2-hour Same Day Delivery and Click & Collect.
Kontaktinformationen
Australien
- smokemart.com.au
4.5
Hervorragend
67 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Smokemart Sorell
The staff at Smokemart Sorell are super helpful! Not only a great store set up but lots of good products and different ranges for everyone!
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Stevie, thanks for taking the time to leave us a five-star review!
We are so glad to hear of your positive experience while in our Sorell store! We love to hear that our customers love our products as much as we do. I will be sure to pass your kind words onto the team!
Great shop
Great shop, always service with a great smile
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hey Kurt, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience in our store!
Smokemart Bunbury centrepoint:
Smokemart Bunbury centrepoint:
The ladies there are so lovely and really know what they are talking about!
Always going above and beyond for customers
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hey Bradley, thank you for taking the time to leave a review. We are so pleased to hear of your positive experience at our Bunbury CentrePoint store. We will be sure to pass your kind words onto the team!
Every time I’ve been to smokemart…
Every time I’ve been to smokemart Glenorchy central I have been well looked after. Staff are always so professional and friendly. The store is always tidy and displayed well. The best around, great service will be back!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hey Jess, thank you for taking the time to leave a 5 star review! We are so thrilled to hear you have had a such a great experience in our Glenorchy Central store from the service to the store standards! I will be sure to pass your kind words onto the team!
Was welcomed by all the girls at…
Was welcomed by all the girls at Glenorchy central with a smile, their customer service is beyond amazing. Couldn’t help myself but to walk out with some goodies 😊
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Shatahlia, thank you for taking the time to leave a 5 star review! We're so pleased to hear of your positive experience in our Glenorchy Central store! We hope you enjoy your goodies and see you again soon!
I went into Smokemart in Sorell and it…
I went into Smokemart in Sorell and it was refreshing to be greeted as soon as I entered the store and all the girls had a smile on their face, will definitely be back and it’s worth the drive to visit for good customer service.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hey Elena, thank you for taking the time to leave a 5 star review! We're so happy to hear of your experience in our Sorell store. We appreciate you taking the time to travel for great service, this is what we aim for, we're so pleased to hear the team is providing that!
Tiffeny welcomed me into the store and…
Tiffeny welcomed me into the store and gave me the best customer service at Glenorchy central
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Sophia, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with Tiffeny at our Glenorchy Central store, we hope to see you again soon!
Smoke Mart Midland Gate
Smoke Mart Midland Gate, great staff always helpful, awesome gift ideas.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Wayne, thank you for taking the time to leave a five-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience from the service to the products, while shopping at our Midland Gate store!
Smoke mart Rosny deserves 10 stars.
Smoke mart Rosny deserves 10 stars.
Best customer service by a young lady. I think she said her name is Shae
Will be coming back!!!!!!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hello! thank you for taking the time to leave a five-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience with Shae, we cant wait to see you again soon!
The team was very responsive
The team was very responsive. Provided with the solution in a quick and efficient manner. Great service
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hey Robert, thank you for taking the time to leave a five-star review! We're so thrilled to hear about your experience with our customer service team. We will be sure to pass your kind words onto them!
Same Day Delivery
Same Day Delivery was so quick! Had my order within the hour! Will definitely be using this service again, thanks Smokemart!
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Anthony,
Wow, thank you for the fantastic feedback! We’re thrilled to hear your order arrived within the hour—same day delivery is what we strive for!
We truly appreciate your support!
Antwort von Smokemart
Hi Geoff,
Thanks so much for your kind words! We’re happy to hear you found our service easy and fast.
We appreciate your support!
Always relisble, excellent customer service
Always reliable delivery and sterling customer service. I highly recommend Smokemart.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Catherine,
Thank you so much for your kind words and recommendation! We’re thrilled to hear you find our delivery reliable and our customer service sterling.
We truly appreciate your support!
like everyone else you pay exta same…
like everyone else you pay exta same day delivery(ordered 8 am) stayed home all day waiting never turned up SCAM company full of promises but dont deliver first and last time
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Michael,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear that your same day delivery didn’t arrive as promised, especially after you placed your order early in the morning. We understand how frustrating it is to wait all day without receiving your order.
Please know this is not the experience we want for any of our customers. We take your feedback seriously and are reviewing our delivery processes to prevent this from happening again.
If you could contact us directly at hello@smokemart.com.au with your order details, we’d like to investigate what went wrong and work towards a resolution.
Thank you for bringing this to our attention.
Same day delivery is hit and miss
Same day delivery is hit and miss. I've ordered over 10 times and have had to wait roughly 4hrs for the item to even be picked up by a driver. The rest of the time status stayed as booked and then arrives the next day... Why offer same day when ordered before 2pm if you can't deliver. If I knew it would come the next day I would've just got the bus to the shopping centre. No compensation or refund offered either. Pathetic
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi,
We do apologise for the delay in providing a response to your feedback.
Thank you for your honest feedback. We’re really sorry to hear that your experience with our same day delivery hasn’t been consistent and that your orders sometimes arrived later than expected.
We understand how important it is to receive your items promptly when you’ve paid for same day service, and it’s clear we haven’t met that expectation in your case. We’re actively reviewing our delivery operations to improve timing and communication.
We also apologize that no compensation or refund was offered — this is not the service standard we strive for. Please contact us at hello@smokemart.com.au with your order details so we can investigate and make this right for you.
We appreciate your patience and the opportunity to improve.
Imagine a tobacconist that NEVER has…
Imagine a tobacconist that NEVER has the rolling machines in stock. The friendly staff will lie to you that another smokemart has them, only to also have none when you drive there.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Ben,
We do apologise for the delay in providing a response to your feedback.
Thank you for sharing your experience. We’re really sorry to hear about the ongoing difficulty finding rolling machines in stock—it’s frustrating, and we understand your disappointment.
We’re actively working with our suppliers to improve availability, and we will address the communication issue you mentioned with our staff to ensure transparency and honesty.
If you’d like, please reach out to us at hello@smokemart.com.au so we can help check stock at nearby locations or offer alternatives. We appreciate your feedback and hope to restore your confidence in us.
absolutely pathetic
absolutely pathetic dont call you back cant fill your order same day delivery no one answers the phone and cant cancel your order when they cant fill it
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Anthony,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear about your frustrating experience. It’s disappointing to learn that we didn’t meet your expectations, especially regarding same day delivery and communication.
We understand how important it is to be able to reach us promptly and to have clear options if an order can’t be fulfilled. We’re currently reviewing our processes to improve both responsiveness and order management.
Please contact us directly at hello@smokemart.com.au with your order details so we can assist and work to make things right.
Thank you for your feedback—it helps us improve.
So sad to see reanna leaving sorell …
So sad to see reanna leaving sorell smoke mart hope we have another manager as good as reanna Shane and cassie from richmond.
20. Januar 2025
Bewertung ohne vorherige Einladung
Same day delivery is a scam
Same day delivery is a scam. Paid extra for same day, ordered within the correct time frames and order was not delivered same day. What a disgusting business, just out to take peoples money.
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Jade,
We do apologise for the delay in providing a response to your feedback.
We’re really sorry to hear that your same-day delivery didn’t arrive as promised. We understand how frustrating that is—especially when you’ve paid extra and followed all the required timeframes.
This isn’t the experience we want for any of our customers. While delays can occasionally happen due to courier or operational issues, we take full responsibility for the inconvenience caused and are reviewing what went wrong in your case.
Please reach out to us at hello@smokemart.com.au with your order number so we can investigate further and make this right. We appreciate your feedback and the opportunity to improve.
Some of the prices are more than…
Some of the prices are more than supermarkets and they are always charging staff.
Something badly wrong with this company.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Smokemart
Hi Bron,
We do apologise for the delay in providing a response to your feedback.
Thank you for your feedback. We're sorry to hear you had a negative impression of our pricing and operations. We aim to offer a wide range of products and pricing that reflects both value and quality, and we understand it may not always compare favorably with supermarkets on certain items.
Regarding your other concerns, we take any comments about our team and workplace environment seriously. If there's something specific you'd like to report or discuss further, please reach out to us directly and confidentially at hello@smokemart.com.au.
We appreciate you taking the time to share your thoughts—it helps us continue to improve.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.