Smartcover Bewertungen 

This is not a good company to do business with. They are all over you like a rash when you sign up to a Home Emergency Policy, but when you try to make a claim on it, they are virtually impossible to contact by telephone, or on-line, and when you finally do make contact, they try every trick in the book to escape or deny responsibility. After a great deal of arguing over small print, I did finally get an appointment with an allocated plumber. This person proved to be worse than useless; - he was late in arriving, fiddled about not appearing to know what he was doing, and left me with promises that he would return the following week to effect the necessary full repairs to my toilet cistern. This promise turned out to be just empty lies; - he did not return, I still have a malfunctioning toilet facility, and the company
( Smartcover ) did not seem to be aware of what had transpired between us. They offered nothing more by means of a permanent repair, passed me around from one department to another, failed to respond to my e-mails, and overall afforded me very poor Customer Service. I will NEVER use this company again; - my advice, - do not waste your money with them, - look elsewhere for a decent policy, as I have now done !

I june this year (2022) i reported a fault with an appliance.
Initial communication & service was excellent. I got regular updates, dealt with the same person & found the very efficient & friendly.
This deteriorated after the 1st repariers visit who advised it was beyond ecomonic repair.
The case was then passed to the replacement dept to source a new appliance. I was then advised they believed it could be repaired & decided to send another engineer to take a look.
It was deemed repairable but parts would be required. After sever weeks i was advised the parts were delayed as they were being sourced from China.
I got a weekly text message stating they still hadn't arrived but they would be in touch when they did to arrange the repair. In fact i am still getting the texts now.
After several more weeks i was infomed that the parts were actually obsolete. I do not understand how i could have waited 6 - 8 weeks for parts that were so called delayed in shipping when they are obsolete. How could they have ever been ordered.
As a replacement now needs to be sourced i was informed at this point that i would be liable for some of the costs. The cost of the repairer would be taken off the value i could spend on a new one & i would have to pay the delivery & installation costs which they advised was over £200.
When i took the policy out it was on the understanding it was nee for old, how can delivery & installation NOT be included in this.
Having sent many emails to try & understand this all i kept getting in response, regardless of the questions i asked, seemed to be a standard one which was no help.
So to replace my appliance has actually cost me which is what i was paying insurance for to avoid this.
Check what you policy covers & excludes carefully before taking a policy out

The staff were helpful & polite. After claim approved (same day)slight hiccup with processing. The repair company arranged date & time when the engineer would arrive. On time and solved the problem 1st attempt. Very informative man.

got a quote today from smart cover the person i spoke to was very helpful and friendly and also polite i was very please with the quote