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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

I have found it very difficult to understand which organisations have registered my change of address. Several months later, many of them are still using the old address and (when it works) the Royal... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Great in theory, not in practice. Promised seamless transfers but delivered limited service. Worked well with DVLA, Electoral roll and NHS but didn't update my address on 'The NHS Spine' Not been... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

What a great asset this company is. Moving is stressful enough without remembering how many businesses need to be made aware of your change of address. I was able to spend just 10 mins filling in t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Unternehmen für Gebäudeautomation
  2. Stadtrat
  3. Stromversorgungsunternehmen
  4. Haushaltshilfe
  5. Nichtregierungsorganisation
  6. Wasserversorgungsunternehmen

Vom Unternehmen geschrieben

SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.


Kontaktinformationen

3.7

Akzeptabel

TrustScore 3.5 von 5

503 Bewertungen

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Bewertet mit 1 von 5 Sternen

This company could not provide the…

This company could not provide the service I needed as their system did not allow for the numerical order of a NI driving licence!
They admitted this & say they will rectify their system but, to date nearly 3 weeks later they have still not refunded my payment!
So give them a bye as the details you have to go through to fill out their criteria are very lengthy & tedious.

23. Dezember 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Thank you for sharing your feedback. We’re sorry to hear that your experience with SlothMove didn’t meet your expectations.

We completely understand your frustration regarding the challenges with Northern Ireland driving licences, and we want to assure you that we’ve taken this feedback seriously and are working on updating our system to ensure it can fully accommodate NI licences in the future.

In terms of your refund, we can confirm it was processed, and we apologise if there was any delay in it reflecting in your account. Please note that processing times can vary depending on your payment provider.

At SlothMove, we strive to make moving home as stress-free as possible, and we regret that this wasn’t the case for you. If there’s anything further we can do to help or clarify, please don’t hesitate to reach out directly.

Bewertet mit 1 von 5 Sternen

Not good: if anything goes wrong, you are on your own.

Sadly I have had to resort to leaving my first ever bad review: their service is great in theory, however when it came to updating my address on my drivers license and V5C they were unable to do so. Sloth Move did contact me requesting some additional details, however a month and a half after updating the details, both remain updated. I contacted the company a couple of times since, however their promise of getting in contact within 5 working days of the contact appear to be empty (now being on working day 12 of my initial follow up email).

Very poor indeed.

9. Dezember 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi Kirsten,

Thank you for your feedback. We’re sorry to hear about your frustrations and have reviewed your case to better understand your concerns.

You requested an update for your V5C but not your driver’s licence, which is why the licence wasn’t actioned.

Regarding response times, our auto-responder explains that multiple follow-ups can unintentionally push queries to the back of the queue.

Despite this, we replied to your most recent email 4 working days after it was sent, which is within our stated timeframe.

We’re a small team working hard to support our customers, and we appreciate your patience. If there’s anything further we can do, please feel free to reach out.

Bewertet mit 1 von 5 Sternen

Ignoring my emails

Paid for the company to change my address but in the time it took them to take the money from my account and get back to me I had already informed all necessary parties of my move.

I have asked for a refund however they are now ignoring my emails after asking me what my email address was .. whilst emailing that same email address.

I wouldn’t waste your time with them.

11. September 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi there 👋

Can you kindly drop an email to hello@slothmove.com - we'll be glad to help you out 🙌

We have receive a huge amount of volume over the past couple of weeks which has really stretched our small team - and we thank you for your patience!

We look forward to helping you,

Best wishes,
The SlothMove Team 🦥💙

Bewertet mit 1 von 5 Sternen

In the process of moving house but…

In the process of moving house but there has been a delay. I've informed them via my account, emailed the main email address and emailed Anna and I dont receive any acknowledgement. I am still receiving emails from companies confirming they have received my move request. All I want is a response and acknowledgement so decided to leave this review with the hope someone actually responds to me.

19. Juli 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi there Oliver,

Thanks for reaching out and than you for your patience during our busiest time of year 🙌

Since you paused your move after your address updates were sent out, we could not retrieve them. Updates that have not been sent out will remain paused until you resume your move.

I hope this helps 😊

The SlothMove Team

Bewertet mit 5 von 5 Sternen

I recently moved

I recently moved, and SlothMove was fantastic! They assisted me in notifying everyone at both my old and new locations of my address change using a variety of services. It was simple and quick and I recieved responses from everyone right away. Moving is much less stressful now that you have SlothMove.

7. April 2024
Bewertet mit 5 von 5 Sternen

HUGE HELP - thank you!

As a first time renter, there were many unknowns. However, SlothMove professionally guided me through the options. They provided clear explanations and patienty answered all my questions without rushing me. The process of updating my address with various services was quick and easy. SlothMove offers excellent service, and I recommend them to anyone navigating the rental process for the first time.

27. März 2024
Bewertet mit 5 von 5 Sternen

I was not looking forward to the…

I was not looking forward to the administrative work after moving. However, after learning about SlothMove from a buddy, everything became so much simpler! They made everyone aware of my revised address. Really, it's amazing that this didn't exist earlier—very, very cool!

12. März 2024
Bewertet mit 3 von 5 Sternen

This is not a 3 Star Review as such as…

This is not a 3 Star Review as such as I only used this service yesterday to notify a change of address.
My concern is that there is no acknowledgement from Sloth or any of the Agencies notified of my address change requests. I hope someone can put my mind at rest. I’ll update my review when I start to see updates. Thank you.

27. März 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi Moira,

Thanks for reaching out 😊

Can you kindly email us at hello@slothmove.com with your email address so we can look into this for you 🙌

Best,
Anna

Bewertet mit 5 von 5 Sternen

Total life saver

I haven't moved by myself in a long time, so I was really worried about the process, but SlothMove was amazing. They explained everything clearly and made the whole process a piece of cake, sorting my address updates out in the process. If you're moving solo, SlothMove is the way to go.

9. März 2024
Bewertet mit 5 von 5 Sternen

SlothMove: Convenient and Efficient

During our move, we had the pleasure of working with SlothMove. Setting up everything at once through their service was much more convenient and faster than having to update our address with individual companies ourselves. SlothMove also notified other services of our move, which would have been challenging for us to navigate on our own. We are very satisfied with their services and would consider using SlothMove again for future moves.

22. März 2024
Bewertet mit 1 von 5 Sternen

Poor Customer Service

Their programme froze after I spent nearly an hour inputting all the necessary data, particularly as I own a motley collection of
vehicles. Their help line is not manned and the only reply I got to my appeals for help was that a "Dedicated Sloth" Would contact me to discuss the problem within 48 hours. 3 days later I am still waiting. They have, however, refunded my payment. Not a very nice experience when going through the trauma of a house move.

11. März 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi Robin,

I'm sorry you've not had a great experience, we couldn't seem to see anything wrong with your move on this occasion.

Our auto-response message also outlines our working hours and we responded to all of your messages within our 48 working-hour time frame 😊🎉

Bewertet mit 2 von 5 Sternen

Useless - Doesn't add any value.

Doesn't add any value.
Several providers are missing - Scottish Widows Pensions can't be that rare and no sign of my breakdown recovery service either ?
The level of detail allegedly required by DVLA goes beyond all reason and is surely no quicker than notifying them myself. As there is no way to "save for later" pending researching some of the gazzillion bits of data they demand, I've had to abandon the process which makes it worse than useless as I will now have to contact the individual providers anyway.
This is a good idea spoiled by a hopeless implementation.

9. März 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi there,

Thank you for taking time to leave a review 🙌

Thank you for your feedback. We're actively expanding our provider selection and working on including more services like Scottish Widows Pensions. The detailed DVLA information requirement is for security and verification purposes. We're committed to improving our service and appreciate your patience as we grow.

Please do drop us an email so we can identify you and help with your account 😊

Best wishes,
The SlothMove Team

Bewertet mit 5 von 5 Sternen

Brilliant idea, fantastic service

I was recommended Slothmove by my conveyancer to help with address updates. I used the service last week, and the journey was very straightforward. You can see your updates in a dashboard, which I thought was nifty; so far, I’ve had updates from most of my companies - I genuinely can’t believe it’s that easy. One question, though, can I add an update that I missed or is it too late?

12. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID AT ALL COSTS-DATA BREACH

Slothmove incorrectly updated my address and sent my driving licence to an incorrect address, which they now have no record of. Therefore I am left with a mess of organising a new driving licence with my personal data sent to unknown persons.

13. Februar 2024
Bewertung ohne vorherige Einladung
SlothMove-Logo

Antwort von SlothMove

Hi Frances,

Thank you so much for reaching out.

I sincerely apologise for any inconvenience in your SlothMove. We hold ourselves to very high standards. We are a small team with a big mission to remove the stress of moving home. Genuinely, we never want to fall below the high expectations of our customers.

Please know that we take your experience and the accurate handling of personal data very seriously.

From your account, I can see someone investigated your complaint yesterday after you emailed with a comprehensive breakdown and next steps.

We have never had this complaint before. Our system has successfully updated many driving licences without issue. If anybody has a different experience, that is an absolute priority.

We hope we can make your experience a positive one.

Best wishes,
SlothMove

Bewertet mit 4 von 5 Sternen

CHANGE OF POST CODE

IMOVED HERE IN 2019 OUR POST CODE WAS HR7 4PN IT WAS CHANGED ABOUT 9 MONTHS AFTER WE MOVED IN TO HR7 4WE WHICH IS OUR POST CODE NOW I NEEDED TO TELL H M R C TO GET THE ADDRESS RIGHT SO I AM HOPEING THIS WORKS LOOKING AT THE REVIEWS IT SHOULD DO
THANKYOU FROM SUSAN

9. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Sloth Move are useful up to a point…

Sloth Move are useful up to a point (they came recommended by a conveyancing solicitor, which is good, as he deals with people moving all the time), but... they sent me an email saying 'you might've forgotten to complete your Sloth move', after I'd paid - bit worrying. They corrected this a few minutes later.
And they don't cover some major providers when it comes to changing address. For example, my bank, NatWest (pretty well known!) weren't on their list, nor were my mobile provider, O2 (also, pretty well known!).
Ultimately, I managed to change address for some providers, but not all - so I'll now have to change those addresses manually.
It may cost more, but a Post Office redirect would've covered all of my providers.

23. Januar 2024
SlothMove-Logo

Antwort von SlothMove

Hi there Nick,

Thanks for taking the time to leave us a review 😊

We're working really hard to add more companies to our service for you to update your address with.

As a new, unique concept in the UK, onboarding large, established organisations is a lengthy process 😅

The Post Office Redirection service is helpful - but, unlike SlothMove, won't update your address.

If there's anything else I can do to help, drop me a message from your dashboard messenger or an email to hello@slothmove.com 😊

Best wishes,
Anna 💙🦥

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