Skybroadband Bewertungen 

I wish I had read reviews before signing up with Sky. It is impossible to get help or information. There are two automated services, a bot and a phone service, neither is useful. It's next to impossible to get through to a live person, I have been trying for 6 days. I received my broadband hub and I tried the instructions which are NOT with the hub but sent via message on the phone which means viewing them on a tiny screen as you try to sort through wires and other things. Put the instructions for installation with the product! My instructions tell me to use a grey cable, and are very clear do NOT use the black cable. Well I have no grey cable, I only have a black cable. However it's ends do not fit the port I have. I can't ask what I can do because I cannot get through to any help service. I'm paying for this, I am wasting hours of my life on this, and there is no way to get help. It's abysmal. I've waited 5 weeks to receive the hub and the connection. In the developing world I can get this done in under a week. Even the signing up and payment is done via South Africa, so yes, making sure that people in this country don't work and we also struggle with the communication. No practical or physical help available, just stuck with a dud, so writing this here in the hope it might provoke them to be in touch. AVOID!!

I'm very disappointed with Sky. Their supplier openreach fibre engineer damaged the brickwork and mortar and left a hole where rainwater has been penetrating the wall through and causing dampness.

I tried to reach out to "openreach" but they don't have a customer service phone number not email so impossible to get hold of them.

I would give Sky Broadband a zero...their customer service agents are less than useless, totally incompetent and don't have the basic skills to resolve simple issues. I've now thankfully left Sky and gone to Vodafone, my advice would be if you are thinking about joining Sky Broadband....don't!

Had Sky "installed" on 30 December 2024 did not work so for a period of 8 days was without internet and TV. Every day I rang and was told tomorrow we will get an engineer on the 8th day I asked for the equipment to be removed and service "cancelled". Sky sent me an envelope and I returned all equipment and received a confirmation email plus several emails asking me to return to Sky. I never received a service from Sky yet in May since receiving emails from Sky requesting payment of £16.83. Despite numerous emails and telephone calls this continued until today I was threatened with a Debt Collection agency. Finally today I managed to contact their complaints department and someone promised to cancel the charge. We will see. I had the stamina to resist but I can see how easy it would be to pay the money for peace of mind. Sky has got too big and I would not encourage anyone to go anywhere near them. The amount of frustration this has caused has been incredible and for it to go on for nearly 6 months sums Sky up. Don't touch them with a barge pole.

Joined Sky Broadband a few weeks ago and had nothing but problems! When I called to join I asked to be put on the “Social Tariff” which at the time was advertised on the Sky website as £23 per month. The customer service agent said it would be £27 per month. I asked 3 times during the call if that was the “Social Tariff” but he would not give me a straight answer. So I thought I’ll speak to someone else afterwards to sort it out. I then had problems with very slow speeds so I called again and was told someone would contact me regarding speed and cost. No one contacted me.
I emailed regarding speed and cost but received a copy and paste email which didn’t answer any of my questions.
I then noticed my monthly DD had gone up to £30 a month. I emailed again to receive another crappy response stating it had gone up due to the annual price increase. I informed the CS that the “Social Tariff” is not included in price increases and it should be £23 a month. I said I’d had enough, that I had cancelled my DD and was going to make a complaint to Ofcom.
I then received an email inviting me to do just that because my complaint had been open for more than 8 weeks.
I then received an email from the “Priority” team saying they had tried to contact me and to call them back. I’ve already started the process of changing providers and making my complaint through Ofcom. I then received an email saying I owed them £145 in early termination fees for which I informed them that again “Social Tariffs” aren’t subject to early exit fees so I will not be paying them and that I will be looking forward to my refund for being overcharged the last few months.
I’ve had endless text messages with “Special Offers” since they received notification I was leaving Sky. I didn’t want special offers. I wanted the “Social Tariff” I asked for when joining which is now advertised on the Sky website as £20 a month. Absolute Joke!!
Update 13/05/25 - Apparently my services have now been suspended due to payment not being made and my speeds have dropped even more so my broadband is now non functional. Considering my complaint is still open and they’ve been texting me “Special Offers”, this is pathetic. I’ll now be requesting a full refund from my complaint through Ofcom PLUS compensation for the ridiculous amount of time I’ve spent dealing with this! I’ll also be calculating the amount of additional data we’ve used across three mobile phones (also with Sky) due to continuous WiFi issues and claiming for that too.
Update 05/06/2025 - My bill was still £30 for May PLUS a £10 late payment fee for not paying April’s bill despite it being incorrect and apparently cancelled! They “tried” to call me despite me stating that I wanted to be contacted via email only. Now they’re asking me to call them back however last time I was on hold for about 90 minutes before I got to speak to someone. So NO I won’t be calling. Sadly I’m still waiting for my new provider to install.
Update 28/07/2025: Had my new Broadband installed over a month ago but Sky still insist on billing me and they still refuse to give me an email address to discuss my complaint. They are still trying to call me while I'm at work then blame me for not answering my phone when I've told them numerous times I won't be able too. Everytime I do get an answerphone message from them, I have to message them on the app stating to not contact me via telephone! They have not responded to the Ombudaman who wrote to them 10 days ago so I'm sure they will be in touch with Sky again.
Update: 03.05.2026:
So, the Ombudsman was involved in resolving this issue and Sky eventually listened to the call recording and confirmed I was on the wrong package and was being overcharged, therefore they ended my contract with no further costs. However, they did not update my "account" for months. Sky mobile started overcharging me and said they could not make any changes to my account because I had restrictions on my Broadband account, the account that did not exist any more.
In January 2026 I contacted the Ombudsman again about my Sky Mobile contracts and being overcharged, again after contacting Sky Mobile numerous times to correct the overcharging. This week the ombudsman has ruled that all negative marks on my credit score is to be removed within 10 days and that I am to be compensated financially for the stress this has caused and my time it has consumed.
Sky actually sent my account to a collections agency whilst waiting for the ombudsman to make a decision, which due to months of negative marks on my credit score dropped to 29, risking mine and my children's home.
This company is a joke!!

Going back to EE, had broadband for a month and haven’t had a day where I haven’t had to reconnect the tv, and because I’m within the minimum contract period they charge me for terminating. Never again.

Was lied to on numerous occasions and have been left with no broadband for six days!
Open reach will be at my brothers house Monday morning which is one hundred yards away yet I have to wait till Wednesday.
Ima new customer and this is my secound bad experience in as many months.

I’m trying to transfer my Broadband and TV to Virgin, based on cost. The email from Sky states I must cancel the TV with them as it’s only the Broadband Service that’s transferred automatically.
I’ve started trying to cancel the service at about 10:00 this morning, the phone number sent me a link to click on, which I did at 10:22. I’ve now been on messenger since then (it’s now 12:52) and got no further. Poona has even taken his lunch break while I’m trying to cancel. As a last resort I’m about to cancel the direct debit as I’m sure someone will telephone me then.

I am still waiting for a reply to my complaint from January about the price of my broadband which was £28 a month yet I was getting charged £32 pound .also your customer services is awful. Can not understand the person on the phone.no disrespect to the operator.yet you are quick enough to send me my bill and take my money. I have contacted the ombusman about this matter.

Dear SKY.
I will not be renewing my contract with you.
I feel that you have breached our contract by raising prices (from the get go), as it didn't benefit me - the consumer, in any way shape or form. Furthermore- signal never reached or stayed at, promised in the contract, level and for the whole 18 months, while on contract with you, I wasn't able to sign in to my online account. I was unable to change my password, to protect my broadband, or to use parental controls, etc. Contacting you - didn't help. You have failed to provide me with the basic service - like an access to my account.
I don't know what possessed me to sign up with you again, after 9 years. It's sad - in all these years, in this fast developing and advancing market niche, you/SKY have managed to get worse at the foundation of it.
Also!, SKY is shamelessly hiding behind multiple, unclaimed accounts on Trustpilot.
Regards.
AP

Add ons upsetting no morals. a rip off worst broadband I've ever known also. Most of it is the golden oldies.My bank said if I'm not happy with their service I can cancel they can't do anything about it and they can't charge me any money.

Broadband dropping intermittently, tried all the automated bot systems and going around in circles with no help whatsoever. It’s as though the system is designed to stop you getting through to someone who might be able to help. Absolutely appalling customer service!!!

I joined Sky Broadband in September 2020 at an address in Kent. There was a big problem getting connected which was Openreach not having available infrastructure. Eventually it settled down and we had a good stable connection until we moved in March 2022 to a different address in Kent. They handled the move well. Again we had a good stable connection.
Then the price rises started. They were always higher than those for new customers, which is unfair. They kept adding until they wanted £40 a month for 16Mbit/Sec download and 1.6Mbit/sec upload. I asked them for a better deal but they couldn't do anything better.
So I switched to another company. When they saw I was serious, they offered me 2 years at £24 a month (with small print saying those prices could rise). They told me what a valued customer I was!
I decided Sky had tried to overcharge me once too many times and left them in March 2025.
They provided good stable connection. They wanted to charge more than it was worth. Customer service was good.

On 16/1/25, an Openreach engineer paid us a visit to install fibre broadband, and the rest is history:Our world stopped. Rob visited us from Sky on 28/1/25, and gave us light! He was professional, attentive, and talked us through the work he had completed. He proved that, without good communication, it is almost impossible to provide good service delivery. Our fibre broadband is now up, and working as it should!

My sky broadband keeps intermittent cutout buffering booked engineer to come and look ,did not show up.but said on the app been,
Tried to rebook again unable so had to ring again engineer booked said been still a problem, again rang sky spoke he said I look into it and found sky booking system was rejecting the booking from openreach, he the spoke to open reach to confirm the booking again still waiting.
Spoke to tech support who said openreach have been i asked to check there end and she confirmed i still have a problem.
Sky are happy to take money from us,but are absolutely disgusting to repair the fault.
If you miss the appointment you are then asked to pay £35 to rebook them again it should be them paying us for not attending.

I wish I'd seen the reviews before installing, they say it all. It's an absolute disgrace of a service, with the worst customer support I've encountered. They charge you for things they don't deliver, increase prices ridiculously, and is the worst nightmare to cancel.
Please avoid at all costs.

SKY broadband service is terrible.
I contacted technical support multiple times after activation on 11 November 2024, but issue did not resolve.
Support person behaving rudely.
Open reach device was faulty and i asked to book service engineer and he never arrived after escalating on 25 November 2024.
I had to investigate and troubleshoot myself. I found power adapter was faulty which i reported on the day of activation itself, device itself is not firm to wall.
Since no service engineer arrived i had to take another power adapter and cut the wire to match connecter.
Today again i called support engineer and asked to book service engineer visit.

Moved to a new house just before Christmas. They couldnt do my home move until mid Jan. Turned up 11th, couldnt get it working, came again on the 14th and that guy didnt even know he was coming to fix a problem. Spent 90 minutes on the phone to technical support and now they say the problem is Openreach's problem and they are coming back. They have been twice and said the rest was up to Sky. Bought SKY Q as an early adopter and wish I hadnt bothered now. Limited to the amount of users and if you dont have a terrestial aerial as well half the family are mullered. Shame they dont have Virgin in my area!!

I have frequent Broadband disconnections for nearly 3 months on Sky.
Technical support are incompetent to resolve the problem. Sky broadband web site hardly works. NOT RECOMMENDED.

Gave them a date for the move - plugged in this morning Boom we are up and running. Great service guys.
Thank you