Sküma Water Bewertungen 

Honestly didn't expect to rate this as much as I do. The water just tastes better, I've tried a fair few filters and nothing comes close. The instant hot water ended up being the sleeper feature, kettle's gone. Weirdest part is tap water actually smells rank to me now, that's how quickly you get used to it.
I tested it with a TDS meter out of curiosity. Tap came in at 105ppm, straight out the Skuma was 2ppm, and with the minerals added back it sat at 95ppm. So it's stripping everything out and replacing it with the good stuff rather than just leaving you with dead water. Can't fault it.

To add to that their customer support is 1st class

Great water filter, been using for a year now & I couldn’t be without it!

It is really not straightforward to set up but once it’s up and running it’s brilliant. Customer service are super responsive too. Great company to deal with!

Great tasting clean water also making better tea and coffee. Having clean water also has health benefits.

The water filter stopped working completely, and after a long and aggrevating back and forth email chain, I have realised they completely forget all past emails, meaning I have to re-explain the entire issue from the start of the 20+long email chain every time. Possibly automatic AI responses too, as they aren't getting me any closer to fixing the filter. Terrible.

Last year, my Skuma filter stopped working, despite the proper maintenance and cleaning on my end. After some not-so-great customer service (it really felt like I was just talking to a repetitive A.I. bot, but they've denied it was A.I.), they did kindly offer to replace it. The unit was replaced and I purchased some new add-ons (specifically, a new super filter).

This new replacement Skuma filter unit also stopped working properly, and I wasn't able to use any of the additional materials I'd purchased for it. After some repetitive emails that did nothing to help with solutions, I gave up and declined their offer for yet another replacement unit (as the last replacement process had been a hassle already).

Skuma then offered to refund the latest faulty product. After some pretty atrocious communication, they finally understood that I wasn't able to physically return the package (due a to a back injury) and had arranged a home collection. This home collection took three separate attempts due to miscommunication and poor management on Skuma's end. This meant I had to take two days off work for nothing. The loss in money I endured by skipping work (and buying packaging for the return of the kit itself) ended up meaning the entire endeavour of returning the kit actually cost me more money than if I had done nothing at all.

On top of this, they didn't refund the additional super filter I'd purchased, despite making it seem like they were going to cover all the lost costs. In earlier emails, they made it seem like they would cover all the costs. Sneaky wording on their behalf got them out of that one, sadly. I never got to use their new super filter, so that was just another £40 down the drain for me.

In my prolonged bad experience, Skuma has either been bad with customer service or doing it on purpose, and both are not reassuring from a customer standpoint. The time and money this return has cost me is a greater loss than if I just did nothing at all. On top of all this clumsy communication and delay, they never ever confirmed what wasn't work with the water filter.

They only even bothered to try arrange for this refund so that I'd update my review. So here it is. Faulty product, waste of time and money, atrocious customer service and nothing I can do about it. On top of all that, it took longer than the maximum amount of time they said it would take to do.

Genuinely a devastating experience.

I ordered my filter and was immediately kept updated on the progress. The delivery was fast and item arrived well packaged. Everything was present and item easy to assemble in minutes. I followed the easy instructions and very pleased with the quality of the item. I would buy again. Thank you

Have had the Skuma for about 12 months now. And it is used every single day. Water has never tasted so good. One downside is i've now turned into a water snob and can't drink tap water.

Exceptional Customer Care & Outstanding Support from Sküma!

I’ve been using the Sküma water system and absolutely love the quality of the filtered water. Recently, when the mineral dispenser stopped functioning on my original unit, I reached out to their support team for advice.

Mauve from customer service went above and beyond! She immediately arranged an upgrade to their latest Sküma MY™ Station and allowed us to keep using our current unit until the replacement arrives so we wouldn't be without filtered water.

It is rare to see a company stand behind their product with such generosity, quick communication, and care for their customers. Truly world-class service—thank you, Mauve and the Sküma team!

Love it!
Arrived very quickly.
I am a 61 year old woman who is not confident at setting things like this up but with the video it was easy!
Great tasing water and had retired my kettle and dug out the old carbonator. My water intake gone up dramatically.

The best and cost effective

I have been using Skuma for 3 years and it’s honestly made such a difference in my water drinking habits. I can’t go back to the filter I was using before!

I recently had an issue with my water filter and I contacted Skuma through their WhatsApp and had a very quick response. What followed was some of the best customer service that I’ve received from small start up company. It was outstanding as they have gone over and above their obligations as my machine is a few years old, but they still decided to help me. The gentleman that helped me was Rohit and I can’t speak highly enough about him. The way he handled my problem, the speed, the efficiency and the amazing customer service that he provided was genuinely some of the best I’ve received in many years.

Received my Skuma water filter 3 days ago. I absolutely love it! I thoroughly recommend it and do to anyone who will listen. We also bought all the minerals and I feel great for drinking it! I received 2 glass bottles as well which I love as I am trying to get rid of plastic. The set up is a little bit of a faff but be patient it’s well worth it!

Excellent customer service. Real quality product and really enjoying the taste of the water and has increased my consumption.

We absolutely LOVE our Skuma water filter! It is compact and easy to use and it makes it easy to make the best, healthy choice in hydration.

I am so pleased with our purchase ❤️

I've had my machine for over 2 years & have experienced a couple of issues. Both have been courteously dealt with to my satisfaction! Prompt & friendly service. Can't fault them!

After doing a lot of research of what water filter to purchase I came across Skuma water…my husband asked me what presents I wanted for my birthday and of course said I wanted the Skuma! I had lots of questions to ask in regards to this product and emailed their support team, great and fast response from Ashwin very helpful and supportive they was towards my questions and made me feel confident of buying their product! Thank you for providing me with all the answers to my questions Ashwin and I made me feel at ease now I can drink clean water!

After 1.5 years of using the product I can say it's great when things don't go wrong.

When things do go wrong the customer service is really inefficient. They would require videos and pictures as if it's your first day of using it.
After that part is over with they would not pick up the machine, you have to send it off to them.

If that happens once, fine, but after doing this process twice and at the time of writing the review - third time. I'm just tired.

They told me to have a chat with the CEO to resolve the issue but I refused to have the conversation as it adds an extra layer of complexity. I just want my refund and be on my way.

Please read other 1 star reviews as I'm not alone on this..