Six The Residence  Bewertungen 

Awful experience poor communication delays and terrible customer service avoid if possible

Update: After we complained, the founder called us, recognized the issue, apologized, and offered a refund. We've just received our new bed, and it's perfect (although not Ottoman anymore). I'm therefore updating my review from 1 star to 4.

[Initial review: We received a broken bed. Six The Residence acknowledged the problem. However, two months and a half later, they still haven't replaced it.]

Although the products are nice, service provided has been terrible.
After ordering 4 different items, we were told we had to wait an indefinite amount of time as some of the items were not yet produced.
3 months later we are told our items are dispatched for delivery with extremely little notice. Upon delivery we notice only half the order has been delivered and some of the items delivered were wrong.
After chasing on our end, no reach out from six the residence themselves, we are told we need to wait another month and a half for the missing pieces and another 2 months to fix the item that has been wrongly delivered.
Close to 6 months to get a desk figured out with extreme lack of communication is extremely disappointing. and to be honest there are other companies offering much better services.

Excellent after sales service. Were able to collect and replace a broken chair without no hassle and extra charges. Most companies dont show this much care once their sales are made.

The WORST piece of furniture I have ever brought which shocked me as what I ordered (three leg stool) hasn’t what so ever reflected from the price. Faulty cheap pieces of wood glued together to make it look high end is what I think, I had it for less than one month and it collapsed whilst sitting at the table. I’m not the heaviest of people it’s just cheap. I’m out of pocket and left with bits of wood. Disgrace. AVOID THIS COMPANY AT ALL COSTS!!!!!

UPDATE: Charlie has been helpful in finding a solution for me. Waiting for the damaged item to be redelivered and a replacement sent later in the year. For that reason i've changed my rating

Waited a month for my order to be delivered (that claimed to be in stock on site). 30 minutes before due to arrive I received a message from the courier to say it is damaged and will be going back. No word from the brand. Presume I will wait another few weeks for another chair to be ready to dispatch?

I understand damaged in delivery is not necessarily the fault of the brand but paying £40 for delivery, waiting a month and then it being damaged does not feel worthy of, by far and above, the most expensive delivery charge I have ever paid.

Not sure where to go from here.

Stunning desk & side table. Would highly recommend and use Sux the Residence in future.

Fast delivery, even though my item was out of stock and the pouffe is absolutely gorgeous. Really happy with everything. Thank you 😊

Great service went out if their way to be helpful when there was a slight glitch.

Delivery was fast and super professional. The pleated leather stool is stunning.

great chairs, good quality and fast and reliable service.

I found this company through Instagram and really love their stylish products. I received my order within 3 days of placing it online.
It was very well packaged and delivered with care.

Great service and delivered within dates/times specified. Delivery guys very friendly and helpful. Lovely Chair, well made, excellent quality and definitely worth the price.

Fantastic customer service and wonderful products. Thank you for the service.

I totally love the wave mirror from the six residence. It is one of my favourite items and the quality is excellent. Longish lead time but worth it. Customer service and delivery all good.

They’re very responsive and helpful. Unique and good quality products.

Excellent service, love everything I have bought from here?

Although the delivery was a bit delayed, the product is fantastic quality and arrived as specified. We are very happy with the chair we ordered and would certainly consider ordering again. Thanks and all the best.