Had some delivery issues with UPS damaging the product - reached out to SIP directly and was instantly helped - parts showed up next day no issues - great service - can get on with my project now :-)... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Parcel of quite high value delivered to the wrong place, however, Lina their customer service lady went above and beyond and we were reunited with our goods in a matter of hours
Unternehmen hat geantwortet
The table is great. The motor is powerful. Cast top is very precise. The only reasons for not giving 5* is the fence is only connected at the front so the precision is not perfect every time. A fence... Mehr ansehen
Unternehmen hat geantwortet
Well it's called trustpillot and I trust the SIP as a welding machine brand, I bought the SIP plasma cutter from Amazon, then registered for my warranty with them, so no problems or anything so far.
Unternehmen hat geantwortet
Unternehmensdetails
- Industrieanlagenanbieter
- auch in
- Großhändler für Kfz-Werkstattausrüstung
- Landmaschinenhersteller
- Lieferant für Schweißgas
- Lieferant von Druckluftwerkzeugen
- Schweißbedarf
Über SIP Industrial Products Ltd
Vom Unternehmen geschrieben
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Kontaktinformationen
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, Vereinigtes Königreich
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4.8
Hervorragend
483 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great level of customer service
Excellent service and communication throughout. Nachi kept us regularly updated at every stage of the repair process, followed up proactively with the courier and service agents, and ensured everything was handled efficiently. The heater was returned repaired and the customer is very happy with the outcome. Professional, responsive, and a pleasure to deal with.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Dan, for such a fantastic review. We are delighted to hear that Nachi assisted you effectively. We will pass on your review to him.
It’s great to know the Warranty process was also smooth and that the customer is happy.
We look forward to working with you again in the future.
All the Best,
Team SIP!
Quick response and genuinely keen to…
Quick response and genuinely keen to assist in fixing my problem.
14. Januar 2026
Antwort von SIP Industrial Products Ltd
Hello Nigel, Thank you for your 5* Review. We are glad to hear that the team responded quickly and were keen assist. This is the kind of Customer Service we aim to provide.
We are always here if you need any further assistance.
Kind Regards,
Team SIP.
Fantastic customer service throughout.
Fantastic customer service throughout the whole process. SIP and World of power arranged the specifics, we were particularly grateful to have our old unit removed and disposed of as apart of the process. Both engineers were excellent, informed and very helpful. I felt confident knowing the machine had been properly commissioned and installed by the engineers. Grateful for the peace of mind. Thank-you to the whole team, excellent customer service, would definitely recommend.
21. Januar 2026
Antwort von SIP Industrial Products Ltd
Thank you Rosie-May for your 5* Review. We are really pleased to hear that you were happy with the service provided by our Engineers and wider the Team.
We always aim to provide the best possible service to our customers, so your feedback means a lot to our Team. We are always here if you need any future support.
All the Best,
Team SIP.
Nachi was brilliant to deal it
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Martin for your feedback on Nachi, we are glad he assisted efficiently and will pass on your review to him.
Please do not hesitate to contact us if needed.
Kind Regards,
Team SIP.
Products are brilliant however the…
Products are brilliant however the customer services are EXTREMELY poor.
Question:
SIP 1706 Propane Space Heater product code 09291.
I have a large propane cannister, the hose is simply not long enough from the tank to the heater. Do you offer a 5m hose or can you tell me what:
- hose diameter I would require
- the connectors I would need to connect to both the regulator and heater.
Your help would be appreciated as at the moment, I cannot use the heater.
The Answer:
If you measure the diameter of the hose that you have and use the same regulator, if you get another hose that is safe to use with propane, this should be fine.
Kind Regards,
Josh
[Ticket #73227]
Is this a joke?
___________________________________________
Updated Review.
Customer service manager got in touch and got Josh to provide a better answer.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Greg for your feedback and for taking the time to update your review.
It is good to see that our Customer Service Manager followed this up and that Josh could provide clearer guidance.
Thanks again for choosing our products and if you need any further help, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Excellent Customer Service
SIP Industrial Products are an excellent company to deal with. We have purchased many products over the years and all have been trouble free.
We recently had the need to contact the customer service department and they were very efficient and pleasant to deal with.
We would have no trouble in recommend this company
19. Januar 2026
Antwort von SIP Industrial Products Ltd
Hello Niall, Thank you for your kind feedback. We are pleased to hear that our products have been trouble free over the years, and that your interaction with our Customer Service Team has been smooth.
If we can ever help in the future, please don’t hesitate to get in touch.
All the Best,
Team SIP.
Called ip for help and advise and was…
Called ip for help and advise and was dealt with promply.
16. Januar 2026
Antwort von SIP Industrial Products Ltd
Thank you for your feedback Bryon. Glad we assisted without delay. Please do not hesitate to contact us in the future if needed.
Kind Regards,
Team SIP.
Excellent customer service
Excellent customer service, friendly, knowledgeable and very helpful
15. Januar 2026
Antwort von SIP Industrial Products Ltd
Hello Julia, Thank you for taking the time to share your experience. We are glad our Customer Service Team provided an excellent service to you.
Please do not hesitate to contact us if you require any further help.
Kind Regards,
Team SIP.
Fantastic service just first class
Fantastic service from this company as usual, contacted them about an issue with the product and it was resolved within minutes.
15. Januar 2026
Antwort von SIP Industrial Products Ltd
Hello Paul, Thank you for your 5* Review. Good to see that our Team resolved your issue so quickly.
We truly appreciate your feedback.
Kind Regards,
Team SIP.
Great customer support
Great customer support making me feel like a valued customer.
Could not find spares for my old Fireball but Rob’s guidance invaluable and so I bought a new Fireball 342.
Recommend the guys without hesitation.
14. Januar 2026
Antwort von SIP Industrial Products Ltd
Hello Simon, Thank you for your great feedback. Glad Rob could help guide you to the right solution, and we really appreciate your recommendation and continued support.
Hope to be of assistance to you in the future.
All the Best,
Team SIP
Service and knowledge
Problem with chainsaw log horse, chain saw clamp. Part found by the very efficient and knowledgable staff. Ordered and should be with me before the weekend.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Hello John, Thank you for your 5* Review. We are glad our Team could help quickly. Thank you for choosing us and hope everything is working perfectly.
Speak soon and take care.
All the Best,
Team SIP.
Compressor serviced SIP
Great a quick service of our compressor.
Both engineers top quality, fast and A+ job.
Well done for fast turnaround with our request.
13. Januar 2026
Antwort von SIP Industrial Products Ltd
Hello Adrian / Jakub, Thank you for your great feedback of our Engineers and for choosing SIP to Service your Compressor. Our Engineers are highly trained to offer quality repairs and service at all times but will ensure this feedback is passed on to them.
Please do not hesitate to contact us if needed.
Best Wishes,
Team SIP.
Item arrived before expected delivery…
Item arrived before expected delivery date.well packed and easy instructions to assemble and get going.Special thanks to Jessica for her help and patience with setting up the registration warranty.
23. Dezember 2025
Antwort von SIP Industrial Products Ltd
Thank you Colin your 5 * Review. We are delighted to hear that your experience with us went smoothly and our Product instructions met your expectations.
We will pass your feedback to Jessica as well. We look forward to supporting you again in the future.
Kind Regards,
Team SIP.
Antwort von SIP Industrial Products Ltd
Thank you Brian for your 5* Review. We are glad to hear you found our customer service efficient and helpful.
That is what our Team strive for at all times. We hope to be of assistance again in the future.
All the Best,
Team SIP.
Great service
The initial response was very prompt, the issue was resolved very quickly, and spare part arrived very promptly ensuring I was back in operation without delay
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Hello Jim, Thank you for your 5* Review. We are delighted to hear that our Team assisted promptly.
Resolving our customers queries quickly and effectively is always our priority, and it’s great to know we delivered on that for you.
All the Best,
Team SIP.
Mat and his colleuge were fantastic
Mat and his colleuge were fantastic. From the moment Mat took the call he couldn't of done anymore for us.They tried everything for us but to no avail.
17. Dezember 2025
Antwort von SIP Industrial Products Ltd
Thank you Norman for taking the time to leave us a review. We are glad that our Engineers did everything they could to help you.
While we are sorry the outcome wasn’t what we all hoped for, your understanding and appreciation means a lot to us.
We hope your new machine has arrived and is working to specification.
We will surely pass your feedback on to Matt and Nachi.
Please contact us should you need any further help.
All the Best,
Team SIP.
Having to deal with Nancy is a breath…
Having to deal with Nancy is a breath of fresh air ,
She is a asset to the firm
12. Dezember 2025
Antwort von SIP Industrial Products Ltd
Thank you, Dave, for your 5-star review. It is greatly appreciated, and we will ensure Nancy is made aware of your feedback. It has been a pleasure working with you, and we wish you a profitable and successful New Year.
Best Wishes,
Team SIP.
Nancy is probably the best manager I've…
Nancy is probably the best manager I've ever ever dealt with she is always polite and completely eager to help in any way she can. I feel that the journey with sip has been made so much easier with Nancy at the controls, thank you very much everybody in the team at sip and have a good Christmas thank you thank you so so much.
16. Dezember 2025
Antwort von SIP Industrial Products Ltd
Hello John, Thank you so much for your 5* Review, regarding your experience with our Team. We will share your lovely comments with Nancy.
Thank you for choosing SIP and please do not hesitate to contact us should you need any further assistance.
We wish you a very Merry Christmas and a Happy New Year.
All the Best,
Team SIP.
Amazing customer service
Nikki in customer services was an absolute pleasure to speak to, despite a hiccup on the delivery firms fault she did everything she could to ensure my product (a Christmas present) was returned and a new one got to me in time for Christmas! Professional, personable, very quick replies and genuinely cared about giving good customer service, a credit to the company!!
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Hello Jess,
Thank you so much for taking the time to leave us a 5* Review. We are delighted to hear about your positive experience with Nikki and will ensure we pass your feedback on to her.
Providing excellent service is at the heart of what SIP is all about, and it is great to know this was reflected in your experience.
We look forward to assisting you again in the future.
All the Best,
Team SIP.
Compressor Spares
Great website , quick response time to enquiry , great communications , good price and super fast shipping - A1
11. Dezember 2025
Antwort von SIP Industrial Products Ltd
Thank you for your review. We are really pleased to see your feedback and it is appreciated. We look forward to helping you again in the future.
Kind Regards,
Team SIP.
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