SIMPLE Mobile Bewertungen 507

They are straight bull they called my account fraud after not honoring my gift card I had an order number from the gift card telling me that I would have to wait 24 hours to receive the gift card waited 24 hours called them two days afterwards. Nothing to show then waited for them to call me seven days afterwards. Nothing to show they were able to email my email for a confirmation codes. I got an email from them all the time for when I pay my phone or get extra hotspot. I even got the email for the order that I have made for the gift card through my points and saying that I would have to wait 24 hours to receive the actual gift card but when it came down to the actual gift card email and was never received and at the end of them making me wait basically 7 to 10 days they turned around and called my account fraudulent and then when I said, I’ve confirmed with you guys my email my payment history, my name my address and many other things instead of you guys honoring that your rewards program is fraudulent and has a problem. You guys need to fix your rewards problem rewards program they decided to tell me that my account was the problem oh, but it wasn’t a problem you guys were receiving my payments. It wasn’t a problem like I said before when it was confirmation code sent to my email. Everything was sent to my email. It was going to my email perfectly fine except for my gift card that I was supposed to receive on 28 October and we are now on 4 November yeah don’t don’t sign up for simple mobile they’re horrible.

They said my card didn't scan right. But had no problem scanning my money. Wouldn't give me my minutes or money back. Evil and greedy company. Wish I could give zero stars. Going somewhere else.

They run with Verizon Network Totally scam on Data Plans i Dont I recommend this company to anyone i recommend Visible Mobile $30 everything is unlimited $30 plus hotspot they run on verizon network also

My name is widderline drice & customer service is sucks ass. Trash. Very trash. I changed my number they give me one that doesn’t work can’t receive text or nothing they won’t do nothing about it because it maximum was 4. It’s very sucks ass and mad disrespectful

The apps you download lag horribly, you can't answer the phone in time because the calling also lags! I don't recommend.

I spent hours online chatting the agents often ignored my requests. Verizon is literally forcing customer to switch from Net10 to Simple and nobody seems to be able to handle that process and even when they say they do they don't. I spent over 5 hours chatting and they haven't managed to fix it. Not to mention my cell reception is so much worse because the managed to activate their sim card just under Net10 when I specifically requested to switch now so I didn't have to do it in a week and since I was low on data. They seemed like they didn't want to or know how to honor the rewards that were offered to incentivize an early switch. Oh and when they get tired of running you around for hours they'll just eject you from chat.

I was paying my service through simple mobile for a phone I bought from them. When that phone got demolished after getting run over, I went on their website and bought another phone, the iPhone 13. I set it up through smart pay and was advised that I would be paying for my service and phone through smart pay every month. 4 months later, I noticed that I was being billed for my service twice a month. Even though I was paying my service through smart pay, simple mobile was still taking out my service every month directly through their app. I called and explained the situation and the woman in their refund department said she would issue a refund for the 4 months I double payed. 2 weeks later, never received the refund. Called them back and their refund SUPERVISOR told me that there is no notes about the refund in their system and the woman in HER department “must have lied to you”. I was shocked that this is how they conduct business. They told me there is nothing they can do and told me to contact smart pay. Smart pay tells me to contact them. It’s a money grab and a scam!

I guess I should I checked here before going with simple Mobile it probably would have saved me a headache. Anyway today my phone was moving really slow and I had been buying a 15 gig data plan but my internet's messed up right now my home internet and it's costing me to blow through a lot of data so I went on to simple Mobile and I paid for the truly unlimited plan. I told the plan to go ahead and kick in today cuz I wanted the data and it did change my due date but it didn't bother to reset the data. So now I've paid $50 and I'm in the exact same position I was before and I went to customer service at simple Mobile and was told after an hour and 12 minutes that because none of the other options they tried (so knowingly wasting my time) but I had to have a second phone number to fix my problem and if I don't have that second number there's nothing they could do for me! I am old unmarried and due to being an ex addict I don't have any friends I had to leave them in the past! Well simple Mobile did not care that I could not get a second phone number without purchasing a second phone they literally told me without a second number I can't help you. I was pleading with her to try to get her to speak to a manager or figure out another option but she didn't care she just said is there anything else I can help you with and hung up on me she didn't fix my problem she just left me in the exact same position with no recourse. On top of that they wouldn't refund it they said all we don't offer refunds on service I was like what about service that isn't working? Still no refund I'm just screwed they completely don't care

Not so simple to use. Should have named it complicatedmobile. Everything is soo slow. And still cant figure out how to reup. So much stress. Im done

Was with you guys 2 years I try port out you give me wrong ntp an account numbers for 4 days then turn my business line off an to port out now I have to give you guys 100 to get my lines ported out big money grab but I'm finally out if this last company for service I'd have no service

The SimpleMobile "My App" is programmed to be fraudulent on data refills:

$ 5 purchase = 2 GB refill.
$10 purchase = 2 GB refill.
$20 purchase = 2 GB refill.

It has been that way for months. They never fix it. Logically you should only purchase $5 of data at a time.

I had a feeling they were scamming me and inflating my actual data usage. Switched carriers, using my phone off wifi even MORE than I was while with Simple Mobile. Have barely used the same amount of data. BEWARE they will say you are using wifi but will still take data.

Worst customer experience I ever had. I tried to set my card up. Simple mobile took hours out of my time. Tried every way to set it up. Even worse on chat. Simple mobile sent me customer service 188. I could not call with no data. I sent a chat saying I couldn’t call them they said they understood and would send me a portal and call me in 15 min. I never got the call. Later 11 o’clock at night still can’t figure it out. If I could give this company a 0 out of 10 I would!

This is by far the worst customer service experience I have ever had. I called more than 15 times, and each time I was transferred back and fourth to the same departments. When I finally got through to someone, EVERYTIME the call magically dropped.

Terrible customer service. Good luck trying to call their 1-800 number. No one is helpful, it’s all automated. My online login would never work, they put me on a monthly renewal program for my mobile hotspot for my business. After not ever being able to talk to someone on the phone I finally had to have my credit card company dispute cancelling services and change my credit card.

Terrible company, avoid them, even if they “seem” to have lower prices. You get what you pay for.

CRAAAAP, one of my worst purchases ever! Don’t waste your money or time, trust me they will waste both

THIS COMPANY IS A RIP OFF!! FIRST, I HAVE THE CHEAPEST PLAN $28.35 I LOOK AT MY RENEWAL AND SEE THAT THESE PEOPLE SET ME UP FOR A FAMILY PLAN AND IT'S JUST ME!! WTH??? SECOND, I PURCHASED $15 OF DATA AND NEVER FOR IT. I CALLED CUSTOMER SERVICE AND THIS PERSON SAID THEY NEVER SEEN MY
TRANSACTIONS. WTH??? I ASKED FOR A SUPERVISOR AND THIS WENCH TELLS ME SHE IS TRAINED FOR THIS SO SHE'S NOT TRANSFERRING ME! WTH??? IS GOING ON HERE???? MEANWHILE SHE DOES NOT HELP ME AT ALL!! RIPOFF ARTISTS!! I WANT MY DATA OR A REFUND!! I WOULD NOT EVER RECOMMEND THIS GARBAGE ASS MOBIL COMPANY, EVER FOR NOTHING!!! THEY DESERVE A NEGATIVE 100!!

Simple mobile customer service just tries to get off the phone with you and don't fix the problems
Bought 10gbs of add on data twice and only recieved 2gbs both times first time I was told I used it all and the second time I called less than 15 minutes after I bought the add on and first they tried to claim I used it again when I told them I literally just bought it they asked if I reset my phone (I did) and they said maybe it wasn't reflecting on the account yet so I should call them back when the 2gbs runs out so they can fix the problem

So they sent me a SIM card that works only with Verizon compatible phones but my phone is not compatible with Verizon because it doesn’t have the cdma chip in it.
So they scammed me out of $56.

I’ve been a simple mobile customer for 5 years, starting when my son first needed a phone and now with 2 sons both on simple mobile.
My younger son’s iPhone XR just completely stopped working last week, screen was locked, couldn’t access anything, Siri worked but that’s about it.

Fair enough, XR is an older model, so I log on to simplemobile.com and order him a new iPhone 12 and pay $300 in full.

It arrived today and we started the activation process that came from simple mobile with the phone. I’ve done this several times with 2 kids with phones so I know what to expect.

All I’m getting is error messages so I have to call. They proceed to tell me it’s because my sim is expired, and that I need to go ahead and buy a new one.

THEY LITERALLY SENT IT TO ME! I had to scream at the poor CS agent. He finally said “where did you buy it?” Me: SIMPLEMOBILE.com

I refuse to pay for another SIM card when 1) I just paid you $300 for this phone and sim
2) YOU shipped me an expired SIM
Proceeds to put me on hold about 10 times to file a ticket for someone else to help me, then tell me that I have to call them back in 24 hours.

I’ll be moving both phone numbers to MINT MOBILE tomorrow