Query and rebooking all sorted. After having some family issues and needing to rearrange my booking date, we were given the mosy support of any company with all the advice and guidance we needed to s... Mehr ansehen
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Das sagen Bewerter
I never have a bad experience here. The people are very helpful, everyone is friendly. The facilities are top notch. It's a fabulous place I recently made an enquiry on the website. I was dealt wi... Mehr ansehen
Unternehmen hat geantwortet
I'll try to keep this short!..... We went to the VSCC Spring Start meeting on 11th April, the BRDC stand that we always use for viewing was closed for refurbishment NO MENTION OF THIS ON THE WEBSI... Mehr ansehen
Unternehmen hat geantwortet
I’m a chauffeur and needed some help with where to drop my boss on Grand Prix Sunday as he’s having a knee operation earlier in the week. Val and Lianne have managed to sort my issue, brilliant servi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
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1019 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
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Antwort von Silverstone
Thank you so much for your review. We are really pleased to hear that you found our service fast, efficient and kind. The team will be delighted to know their efforts made a positive difference to your experience.
Lap of lights at Silverstone…
Booked lap of lights at Silverstone with ice skating after, made the mistake of booking one on one day the other on the next, customer services where fast in helping me sort the problem and make what could of be a stressful and costly mistake into a great show of customer service! The even was well run, such fun for all ages and well worth every penny
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that our Customer Services team were able to step in quickly and help resolve your booking mix‑up, it is great to know this turned a potentially stressful situation into a smooth and positive experience.
We are thrilled that you enjoyed the Lap of Lights and Ice Trak, and that the event felt fun, well‑run, and great value for all ages. The team works incredibly hard to create a memorable festive experience, so your feedback really means a lot.
We hope to welcome you back to Silverstone again soon.
Unfortunately a really poor experience…
Unfortunately a really poor experience from the team at Silverstone. We booked the Christmas Track of Lights and Ice Skating experience on New Years Day. A number of days later Silverstone cancelled and have closed on NYD. They offered fo the same price another date, but because they notified us so late they had no availability apart from evening on Boxing Day which was not suitable for us…
Contacted the team - no response. Can’t find a phone number… being forced to cancel and get a refund.
Really disappointing as we were super excited to come.
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for sharing your feedback with us. We’re truly sorry to hear about your disappointment regarding the cancellation of your New Year’s Day booking. We understand how frustrating this must have been, especially after you were looking forward to the experience.
I wanted to clarify that we contacted all affected customers on the 18th, and at that time, there were spaces available on all nights. We also still have remaining dates available, including today and the following: 28th, 29th, 30th December, and 1st, 2nd, and 3rd January.
If any of these dates work for you, we’d love to help you rebook and ensure you have the experience you were excited about. Please let us know your preferred date, and we’ll do our best to accommodate you promptly. https://help.silverstone.co.uk/hc/en-gb/requests/new
Again, we sincerely apologize for the inconvenience and appreciate your understanding.
Fantastic,really helpful staff when you…
Fantastic,really helpful staff when you need them most,can’t fault customer service,second to none👌
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you
I bought tickets to lap of lights and…
I bought tickets to lap of lights and sent an email to request a time change. I got a response in less than an hour with new tickets and the time a lot amended. Really great customer service!!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you
This was not what I was expecting at…
This was not what I was expecting at all.
We arrived late as we couldn’t figure out how to get to santas garage. We were then told that we could go in and santas story would start in 5 mins. We looked at a couple of models and went to see Santa. It was a brief story with no props or pictures to go with the story. I took kids ages between 4-10 and none of them really liked the story. We were then shown to the exit with a tiny gift given by one of the Elves (not sure why Santa couldn’t give it- it’s not like there were that many children) and I’m not sure why I had given my kids names and things they had been good at on the registration form. We then went back into the kind of grotto area which was really poor. A few models, a sparse reindeer food area and that was pretty much it. £18 per child was far too expensive- I’d never go again.
Lap of lights was also disappointing as we drove so much which didn’t even have proper lights. The only good part was the end and again it was very expensive at £75 for the car.
Even the “colouring corner” was just a couple of kids tables with some papers strewn about with colouring pens (half of them on the floor) and most the sheets coloured in.
Overall a very disappointing experience. I won’t be going again.
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit did not meet expectations. We understand how important it is for families to have a magical and memorable time, and we regret that we fell short for you and your children.
Your comments regarding Santa’s Garage, the story experience, and the overall setup have been noted and will be shared with our team for review.
We never want our guests to feel disappointed.
Thank you again for your honesty—it’s invaluable in helping us improve.
I had to change my lap of lights date…
I had to change my lap of lights date due to a work schedule change - they replied the next day with the changed date and sent tickets really quickly! Great customer service, thank you.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you
I made a very small error with my email…
I made a very small error with my email address with the AutoCorrect. They sorted it immediately 10 out of 10 service. Thanks Lucy !!!!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you
This is the second time we have been to…
This is the second time we have been to lap of lights.
Unfortunately our car broke down just before we were due to go, I emailed and the staff who were quick to respond and accommodating to move our booking to a date when we had our car back. The lap of lights is a great event and well worth a visit with the family.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking the time to leave a review. We are sorry to hear your car broke down before your original visit, but we are really pleased the team were able to help rearrange your booking quickly.
It is wonderful to know that you enjoyed Lap of Lights again and that you would recommend it as a family experience. We really appreciate your kind words and your continued support.
We were booked on to see the lights…
We were booked on to see the lights Sunday (21/12) evening at 9:30pm. Unfortunately we broke down on the track and didn’t get to see them. All 5 of us were mortified and the children upset however the staff were so helpful and patient and nothing was to much trouble. We spoke with the customer service team the day after who again were amazing. We eventually got to see the lights and both kids and adults were In awe. Thank you for making a dreadful evening manageable and for all of your help!! We would recommend this to all!!!!!
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for sharing your experience. We are really sorry your visit began with a breakdown on the track, that must have been incredibly stressful for you and your family. It is wonderful to hear that our team were able to support you on the night and again the following day. We are delighted you were able to return and enjoy the lights properly, and that both the children and adults were amazed by the experience. Your kind words and recommendation mean a great deal to us. Thank you again for taking the time to leave your review.
Sadly not be returning
We attended Thursday and I would like to share some feedback. I have to share how disappointed we were. We went a few years ago after Covid and it was amazing! I could hardly believe how little lights there were in comparison. Santas garage could have been fabulous but to begin with we struggled to find it. Elf giving directions too busy chatting to another colleague. Wandered downstairs and into the area that was for food and drink asked someone who then redirected us to the right place. I say loosely greeted by an elf honestly the lack of enthusiasm from
The elves was not ideal and it was such a shame. They had all the gear and no idea chatting amongst themselves. We were told we would have an audience with Santa in 15minutes. So hang around the area which was really well resourced. We saw curtain being pulled and had to ask if we could go in now.. if we hadn’t asked no one would have told us. Prior to arrival we had to fill in information about our child this was not used.. Santa raced his way through the story we couldn’t remember what it was about.. quick photo shoot and a token gift and out the door. Maybe it’s because I’m a primary head /ex secondary drama teacher or maybe it’s because we have been spoilt by previous visits to mini meadows and the like which have all been very magical but I will not be recommending silverstone . Sadly it has become a money making machine the magic is no longer there! Gutted as it was probably our last chance to visit Santa with our now 10 year olds and what a disappointment
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share such detailed feedback. We are very sorry to hear how disappointed you were with your visit, especially as you had enjoyed the event in previous years and were hoping for a similarly magical experience.
We understand how frustrating it must have been to struggle to find Santa’s Garage and to feel that the team on hand were not as welcoming or attentive as they should have been. Your comments about the lack of enthusiasm from the elves, the unclear direction, and the need to prompt the team before entering the story session will be shared with the wider team as part of our ongoing event review.
We are also sorry to hear that the personalised information you provided in advance was not used, and that the story time with Santa felt rushed and lacked the sense of magic you were expecting. This is not the experience we aim to deliver, and your feedback will be taken seriously as part of our future event planning.
We appreciate how special these moments are, particularly when visiting Santa with older children who may be nearing the end of that tradition, and we are genuinely sorry that this visit did not create the memories you were hoping for.
Thank you again for taking the time to share your thoughts so openly. Your feedback is important to us and will play a key role in our service improvements moving forward.
From all of us at Silverstone, we hope you and your family have a wonderful Christmas.
Emailed with a question regarding…Lap of Lights
Emailed with a question regarding wheelchair accessible cans for Lap of Lights, great response received really promptly, thank you.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your kind feedback. We are really pleased to hear that our team were able to help quickly with your query about Lap of Lights. Providing clear and timely information is important to us, and it is great to know this supported your plans. We hope you have a fantastic time at Silverstone and Lap of Lights.
Lap of lights requires track day insurance
Be warned, they advertise the event as being covered under your normal insurance, in the FAQ's they go on to say appropriate insurance should be in place. An assumption can be made that your normal insurance would cover it as a non race event, they've even said as much in the Facebook conversation. After contacting my insurance and several others they have all declined cover for the event, they have all said track day cover is needed and they are aware of the event and have advised it's misleading to suggest standard insurance will cover this.
This is what they've told me "we don’t require specialist or track-day insurance, and the experience is suitable for standard road vehicles."
I was bought this as a give and not going to shell out another £200+ for track day insurance to attend the event. They're now refusing a refund to the original purchaser.
This is just a cash grab, they should clearly state that even though this is not a race event track day insurance is required. Silverstone I'm more than happy for you to provide names of companies who cover the event in the standard policy but based on your responses I doubt you'll be very helpful.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for sharing your concerns with us. We completely understand how important clarity around insurance requirements is for our guests.
To confirm, this event is not a competitive track day, customers attending our Christmas light show are not driving at high speeds—typically 5 mph. It is designed for standard road vehicles, and we do not require specialist or track-day insurance.
Our Lap of Lights FAQs specify that a valid driver’s license is required. There is no mention of car insurance, and any references you may have seen to track insurance does not apply to this event.
We never intend to mislead, and we sincerely apologise for any confusion or frustration this may have caused.
Thank you again for your feedback it helps us improve communication and ensure expectations are clear. If you would like us to revisit your booking or discuss alternative options, please let us know and we’ll be happy to assist.
https://www.silverstone.co.uk/terms-and-conditions/feedback-policy
What an experience wow wow wow
What an experience
Absolutely was amazed by the staff and the lap of lights
What a friendly and welcoming atmosphere
Well done to all who have took the time and effort to put an amazing display on
Would highly recommend a visit
See you next year
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review. We are thrilled to hear you had such an amazing experience at Lap of Lights and that our team and atmosphere made it so memorable. It is fantastic to know the effort put into the display was appreciated, and your recommendation means a great deal to us. We look forward to welcoming you back next year for more magical moments at Silverstone.
Quick and polite response even if a…
Quick and polite response even if a disappointing one regarding race car experience for under 18 F1 fan
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We are pleased to hear that you found our team’s response quick and polite, though we do understand it was disappointing news regarding our drive experiences for under-18 fans. Safety regulations mean we have to apply strict age limits to certain activities, but we truly appreciate your understanding and your kind words about the service you received.
Very poor flexibility on changing…
Very poor flexibility on changing ticket times even when all time slots are still available to purchase online. Their policy is not designed to be customer friendly and no help was given to support our needs, very dismissive and unhelpful set up.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
We are sorry to hear that you found our ticket policy frustrating. While we understand how disappointing this must have been we do detail this in the terms and conditions.
Big respect to Silverstone's Support Department…
Big respect to Silverstone's support department. I had quite a few queries about attending next year's F1 race as a disabled person and they answered them all and helped me enormously.
I am truly grateful to all the staff in the support department.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your thoughtful review. We are delighted to hear that our Customer Service team were able to assist with your queries and provide the guidance you needed ahead of next year’s race. Ensuring all our guests feel supported and confident in their plans is something we take great pride in. We truly appreciate your recognition and look forward to welcoming you to Silverstone for an unforgettable race experience.
Amazing service
Sent a email asking some questions as I am disabled .
I must have sent in six questions over the day and had prompt and excellent advice and help for every question.
Five star service
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our team was able to provide prompt and helpful advice for all of your questions. Offering excellent service and support to every guest is something we take great pride in, and it is wonderful to know this made a difference for you. We look forward to welcoming you to Silverstone soon.
Lap of lights
Lap of lights - very disappointing. Basically spent an hour stuck behind a load of brake lights, making it hard to enjoy the mediocre display of lights that was on display.
Not worth the money imo.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for sharing your feedback. We are sorry to hear that your experience at Lap of Lights did not meet expectations. Your comments are valuable to us and will be shared with the team as we continue to review and improve the event. We appreciate you taking the time to let us know and hope we may have the opportunity to welcome you back for a more enjoyable visit in the future.
Lap of Lights
Visited for the Lap of Lights. Amazing atmosphere and such a cool experience being on the track itself.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for sharing your feedback. We are delighted to hear you enjoyed the Lap of Lights and that the atmosphere made it such a memorable experience. Being out on the iconic track is always a special highlight, and we are thrilled it added to your visit. We hope to welcome you back to Silverstone again soon.
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