Supreme customer service today. Eddie deserves Employee of the Month 👍 Gave me reassurance about a worry I had regarding my frame (saving me an unneeded and expensive trip to a carbon inspection shop... Mehr ansehen
Standort
Standort wechselnHigh Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Purchasing shoes which I couldn't do online as needed to try on. Therefore visited store in Hampton Wick & seen by Mark who was extremely helpful. Tried on several makes & sizes, then went away to con... Mehr ansehen
I had a bike fit with Salvatore and he was absolutely excellent. He took plenty of time to understand the issues I've been experiencing and what I wanted to achieve through the bike fit. He was super... Mehr ansehen
Came collected my cube agree c:62 pro Great experience in measured up and feeling comfortable on the Bike by Matthew great asset to the company. All staff are friendly and very welcoming if you’re ar... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Vom Unternehmen geschrieben
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Kontaktinformationen
High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, Vereinigtes Königreich
- 0333 006 8833
4.8
Hervorragend
1220 Bewertungen
Bittet Kunden um Bewertungen
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Rude customer service
Rude customer service
I was interrupted several times by the person on the phone whilst trying to explain the situation. Sigma use DPD and will not leave the parcel. It's basically impossible to get your order if you are not full time at home.
Sigma really want to fill the online void of Wiggle but are incapable of doing so.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Sigma Sports - Hampton Wick
Hi NI,
Thank you for taking the time to leave your review.
I'm sorry to hear about the issues you have had with your order. I have spoken to the member of staff you spoke to. I believe my colleague was explaining that the reason we can't leave parcels is due to the relatively high cost of the items. We have put this in place to try to ensure you receive the correct items, without the chance of theft or fraud.
My colleague was also explaining that your order has been returned to sender by DPD and that we can then offer several options to resolve this for you.
Unfortunately I was not able to review the call, but the account from my colleague differs slightly. Whether there was a delay on the call or a misunderstanding, I'm not sure. But the staff member was answering questions you posed to her and was not intentionally interrupting.
I can see that once your order has been received we are due to process a full refund for you.
If there is anything further we can assist with please do reach out.
Many thanks,
Chris
(Customer Care Manager)
Fast service
11. Mai 2026
Great experience
Great experience - very knowledgeable and thorough staff, answered all my questions and I left feeling very confident I'd bought the best bike for me that was also well-fitted and knowing that I could come back with any further questions and issues.
12. Mai 2026
Professional service coupled with…
Professional service coupled with excellent advice from the team at Hampton Wick store, keep up the great work.
15. Mai 2026
Ultegra derailleur
As ever, good value product and quick delivery, what's not to like..
14. Mai 2026
Great new bike from the crew!
14. Mai 2026
Top service
Very good service , online (and in store). Super helpful and responsive if any questions or issues. Thank you
13. Mai 2026
Fantastic service
Fantastic service. Had a number of issues with my second hand bike. Had a gold service booked in and was promised my bike would be like new. Don’t disappoint. Decent ride before. Amazing ride now.
Can’t recommend enough.
Thank you
8. Mai 2026
Easy to order
Easy to order, quick and efficient in the Hampton Wick store when collecting.
4. Mai 2026
Weapons grade customer service from Ben
16. Mai 2026
Bewertung ohne vorherige Einladung
Friendly,efficient.No complaints…
Friendly,efficient.No complaints whatsoever.
16. Mai 2026
Bewertung ohne vorherige Einladung
First rate service throughout.
First rate service throughout.
15. Mai 2026
Bewertung ohne vorherige Einladung
Incredibly friendly and helpful member…
Incredibly friendly and helpful member of the team helped my navigate a myriad of shoe options. I have since been on a couple of long rides in the new shoes and they fit perfectly - in fact i barely notice they’re there.
8. Mai 2026
Top Draw service
Top Draw service - repaired my bike and gave it a great service and made it look and feel like new. Thanks chaps.
15. Mai 2026
Bewertung ohne vorherige Einladung
Good prices
Good prices, great range and quick delivery and from past experience excellent customer services. Highly recommended.
11. Mai 2026
Fantastic customer service as I bought…
Fantastic customer service as I bought a new bike from Sigma, especially from Mathew. Originally had my eye on one bike, but following a free consultation where my needs, budget and fit were discussed, more suitable options were suggested.
Mathew was excellent through the whole process and spent plenty of time to make sure I was happy with everything. I've now had my bike a few months and I love it! Thank you Mathew and Sigma!
1. März 2026
Bewertung ohne vorherige Einladung
Great customer experience
Great customer experience, very knowledgable and helpful staff from the minute you walk in.
7. Mai 2026
They helped to correct my error in size…
They helped to correct my error in size ordered and still deliver it on time.
7. Mai 2026
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